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THE GOOD:
+ The website and the mobile app are well designed and well organized.
+ The selection of clothes are cute
+ Relatively quick shipping times
THE BAD & THE UGLY
- The quality of the clothes are terrible for the price you pay. The clothes they sell are the same clothes you would buy from Shein or Ross but at an astronomical mark up. For example, the lowest cost item in my order was ~ $70. When I received the order, it was like Shein 2.0. So, I decided to look around and saw the same dress Showpo was selling for $70 was also being sold at Shein and AliExpress for less than $20.
- Terrible customer service - You can only get in contact with them via email or their live chat, which would not be an issue if the quality of their merchandise reflected their prices OR if CS was decent. I initially wanted to return 1/2 items. You use the return portal, select the reason for the return, and have to pay $15. Easy enough, right? NO!
- When I decided I wanted to return item 2/2, I was told the return for the first item was no longer valid. This was all in the same day, btw. Suddenly, they told me I had to send multiple images and videos to prove the first item was faulty even though I was contacting them about item 2/2 - at this time they didn't even refund the $15. For the second item, I also had to send multiple images. They also said my items were no longer eligible for return per their policy.
- Lack of clarity - They have a 7-day return period for original form of payment refund. You have to be extremely clear when telling them you do not want store credit.
- You cannot leave reviews for the clothes you buy on their website. I should have noticed this sooner, but I did not.
- Keep an eye out for your refund because it may never come. It took them more than a month to provide the refund. You'll probably have to get in contact with your bank.
- You have to fight tooth and nail to get the outcome you deserve as they will try to scam and inconvenience you. This is a fraudulent company selling cheap clothes at huge mark-ups. Save the headache and shop elsewhere. Take a look at other reviews and they all say the same.
Tip for consumers:
Shop elsewhere.
Products used:
I returned my entire order.
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Be careful, the size guide is misleading. The size guide says a US women's size 8 bust is 38...
Hi Audrey,
Thank you for leaving a review.
We are so sorry to hear that you are unhappy with the item you received, we, of course, understand how disappointing of an experience it can be.
You can return orders for 110% store credit within 21 days from delivery or for a refund (to your original payment method) within 7 days of delivery.
To ensure that we make this policy readily available for our customers to view we ensure that this is communicated across various points of our site including our FAQ's and the product page.
By selecting to purchase with us you have agreed to these terms and conditions within our policies.
We hope you can understand we have policies and processes in place to ensure for a seamless and consistent experience for all of our customers.
We only ever want our customers to have the greatest experience shopping with us.
Please let us know if you have any other questions.
Kindest,
Showpo.