Showpo Questions & Answers

Here’s what consumers have asked with answers from Showpo staff and previous consumers.

20 questions answered

0% answered in 1 day

Question:

How true to size are these items? does the clothing look like the photo and are they good quality? How true to size are these items? does the clothing look like the photo and are they good quality?

Answer:

Hey Bethany, We do suggest that you check the sizing guide for the best fit, If you are in-between sizes we suggest sizing up for the best fit :) You should not receive an item that is different to what is on the website. If you do receive something that is wrong, please send clear images of what you have received to info@showpo.com :) Xx

By Showpo -., over a year old

See more answers (5)

Question:

Where do they ship from?

Answer:

Hi Kayden, Naomi is correct, we are an Australian company and we have a warehouse in Sydney. We also have a US warehouse and some of our items are stocked there. It will be indicated upon checkout if it is coming from our US warehouse. Hope this helps! :) Kindest, Jo

By Showpo -., over a year old

See more answers (2)

Question:

Is this shopping website even worth it ? i have never shopped online before and i really love the clothes on here, want to be certain i get them.

Answer:

Hey Jessica, Once your order has been dispatched you will receive tracking information, you will then be able to track your order until it reaches your door :) Xx

By Showpo -., over a year old

See more answers (2)

Question:

Im looking at a dress and im not sure whether it will fit. my body type is larger than the size guide (bust etc) and want to know if they run large. Im looking at a dress and im not sure whether it will fit. my body type is larger than the size guide (bust etc) and want to know if they run large.

Answer:

Hey Jenna, each item does fit differently depending on the material and wearer! You can check out the details tab for more info on each product, as well as any item reviews at the bottom of the page. If you're still unsure, we're available on live chat 24/7 and one of our amazing customer happiness officers can help you find the perfect fit! Kindest, Laura xx

By Showpo -., over a year old

Question:

How long does express shipping take in australia (queensland)? How long does express shipping take in australia (queensland)?

Answer:

Hi Shaylah, it depends on where you are located! You can enter your postcode and find out here: https://www.showpo.com/shipping-info/ Hope this helps! Kindest, Jo

By Showpo -., over a year old

Question:

Hi if i'm 5'5 and i weight 195 pounds what size am i Hi if i'm 5'5 and i weight 195 pounds what size am i

Answer:

Hi Selena, that would depend on your body measurements! Best to check our size guide here: https://www.showpo.com/size-guide Please note that it is only a guide and the fit of an item still depends on the style, fabric used, and the wearer. If you need any more help, please don't hesitate to get in touch! We have a live chat service on our website and we'll be happy to help 24/7. :) Kindest, Jo

By Showpo -., over a year old

Question:

Where are your clothes made? if made overseas do you oversee the manufacturing and are the workers paid fairly?

Answer:

Hi Tamara, We source our product from China suppliers and we are on the verge of rolling out our corporate social responsibility plan that addresses how we can improve the transparency of our supply chain. It will be publically available by 2020. We're always looking to understand where we can better deliver to our customers so if you have anything you'd like to see from us please let us know. :) Kindest, Jo

By Showpo -., over a year old

Question:

Can i return multiple items that was purchased separate with multiple order numbers on the one return form/portal form. one shipping bag/$ Can i return multiple items that was purchased separate with multiple order numbers on the one return form/portal form. one shipping bag/$

Answer:

Hi Susan, terribly sorry for the delayed response! Only saw this question now. :( Yes, you can return items from multiple orders in the same bag and return label. :) Kindest, Jo

By Showpo -., over a year old

Question:

Is there anyway i can cancel an order than hasnt been shipped? accidentally added shoes to my cart and didnt realise until the order went through

Answer:

Hi Hannah, terribly sorry for the delayed response! Only saw this question now. :( If you still need help on this, please let me know! Kindest, Jo

By Showpo -., over a year old

Question:

If i ordered it tonight and did standard shipping would the 6th day of delivery be wednesday or thursday? If i ordered it tonight and did standard shipping would the 6th day of delivery be wednesday or thursday?

Answer:

Hi Addison, terribly sorry for the delayed response! Only saw this question now. :( You may check our shipping timeline here: https://www.showpo.com/shipping-info/ If you still have any question, we have a live chat feature on our website and we'll be happy to help 24/7! :) Kindest, Jo

By Showpo -., over a year old

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Typical questions asked:

How long does shipping take?
What is the return policy?
Where is the company located?

Showpo Questions & Answers

How true to size are these items? does the clothing look like the photo and are they good quality? How true to size are these items? does the clothing look like the photo and are they good quality?

Where do they ship from? Where do they ship from?

Is this shopping website even worth it ? i have never shopped online before and i really love the clothes on here, want to be certain i get them. Is this shopping website even worth it ? i have never shopped online before and i really love the clothes on here, want to be certain i get them.

Im looking at a dress and im not sure whether it will fit. my body type is larger than the size guide (bust etc) and want to know if they run large. Im looking at a dress and im not sure whether it will fit. my body type is larger than the size guide (bust etc) and want to know if they run large.

How long does express shipping take in australia (queensland)? How long does express shipping take in australia (queensland)?

Hi if i'm 5'5 and i weight 195 pounds what size am i Hi if i'm 5'5 and i weight 195 pounds what size am i

Where are your clothes made? if made overseas do you oversee the manufacturing and are the workers paid fairly? Where are your clothes made? if made overseas do you oversee the manufacturing and are the workers paid fairly?

Can i return multiple items that was purchased separate with multiple order numbers on the one return form/portal form. one shipping bag/$ Can i return multiple items that was purchased separate with multiple order numbers on the one return form/portal form. one shipping bag/$

Is there anyway i can cancel an order than hasnt been shipped? accidentally added shoes to my cart and didnt realise until the order went through Is there anyway i can cancel an order than hasnt been shipped? accidentally added shoes to my cart and didnt realise until the order went through

If i ordered it tonight and did standard shipping would the 6th day of delivery be wednesday or thursday? If i ordered it tonight and did standard shipping would the 6th day of delivery be wednesday or thursday?

Can’t see your question? Ask to get answers from the Showpo staff and other customers.

Where do they ship from?

Is this shopping website even worth it ? i have never shopped online before and i really love the clothes on here, want to be certain i get them.

Where are your clothes made? if made overseas do you oversee the manufacturing and are the workers paid fairly?

Is there anyway i can cancel an order than hasnt been shipped? accidentally added shoes to my cart and didnt realise until the order went through