If you shop with them they will screw you over. They advertised to say full refunds for all NZ orders. I paid $400 and then they said no refunds. They lied. They then screwed me over in a contact stream of emails which were evasive - those emails that drive you CRAZY. This store has ruined my week and I would love to save others from going through the ordeal I have faced.
Ridiculously hard to speak to a representative and they make their return process much harder than it has to be. I've been trying to return clothes for awhile and every-time i call or chat with customer service it reads they are "away at the moment".
I bought a skirt from there earlier in the year and loved it, but my second large purchase has been a disaster.
Am not planning on buying from this website again.
Hey Maggie, I am so sorry you are having trouble returning an item. I would love to sort this all out for you! Can you please email info@showpo.com and attention the email 'Claire' :) Xx
The shipping is amazing because of how fast it is, though the quality and sizing of these items were despicable! I bought three dresses within two weeks and returned them all due to sizing issues. I'm not sure if their sizing charts are off, but I usually wear a size 14-16 AU, though the sizing chart recommended a size 20 for me! Of course, the dress was enormous on me and I had to send it back. For the premium prices you pay, the quality could be a lot better. And the fact that you can't get a full refund and only get a store credit is very tedious. The customer service team was very helpful throughout all my returns although, I will not be purchasing from this site again.
Hey Bridget, thanks for your feedback, we're really sorry to hear your experience hasn't been perfect! Although the size guide is a standard guide only, we offer it to try and make selecting items as helpful and easy as possible. If you've received something you believe doesn't match the guide at all, you can send in images of your garment, to info@showpo, and we'll happily have the Product and Design team assess it and can offer you options from there! Really hope this helps, we're available 24/7 if you need further assistance! Kindest, Laura xx
I ordered 2 items from this website in the Australian sizes (since it's an Australian website). They sent me American sizes so everything was way too big and when I tried to reach out to customer service, they were very rude and unhelpful. This was after I was sent incorrect tracking information and my package arrived torn open. I am now stuck with store credit to a website that offers mediocre clothing and horrible customer service. Not to mention that this order ended up costing me money since I had to pay to send it back. Save yourself time and money... shop at Lulus's instead.
I've ordered before and the qualities not been there. But this last time was really frustrating I was given a completely different size than I ordered and returning is difficult. Don't order save yourself the trouble!
So disappointed! First order was not delivered to daughter's dorm and returned. Took 26 back and forth emails to finally get credit for it because they applied to Australia even though I live in US. They would not send original dress we ordered to my home, and once credit applied it was sold out. Had to buy another dress and it arrived and was huge. Ordered a Sz 8 but dress received was a 12, and I was told it is "equivalent" to an 8, but there is no way it will fit her and would have to be completely remade. Once again having to email multiple times. Returning it but they won't give a refund so have to do credit and go through this all over again. I have never had this much difficulty getting a dress!
One of the ladies working there, Jill, treated me like a child upon asking about a refund I was promised. This was over a month and a half ago and still haven't gotten my refund of $50! On ordering a skirt, my normal size was three sizes too big for me and when sending it back and getting the right size, had to pay a fee of $16. Quality of clothes was cheap. Would not shop here again.
Hey Kathryn, we're really sorry to hear you feel this way, our whole team works super hard to try and make your experience with us amazing. If you've received something that's faulty, have sent in images, and had it assessed we can definitely offer more solutions for a faulty item, so I'd love to look into what's happened and hopefully turn your experience with us around. If you can reach out to me via info@showpo.com I'd love to help you out! Hopefully speak soon! Kindest, Laura xx
The company does not give a refund. Only store credit. If you are one of the victims of this company who does not want anything to do with their cheap products anymore, and just wanting your money back, I urge you to make a complaint at Fair Trading because their policy is not fair to unsatisfied customers. Their clothes are pretty expensive so I was expecting a good quality as well. My orders are all dismaying. Really really cheap and bad quality. I returned them the next day and would only give store credit in return or gift cards. Their policy is not fair. We should have the right to have our money back rather than store credit or gift cards. I have already made a complaint in Fair Trading and if anyone else out there deserves justice to their purchase, please report this unfair policy to Fair Trading.
Hi Dianne, we're really sorry to hear you're so disappointed in your experience with us. We offer full store credit for all returns, and make our returns policy readily available online so it's there for our customers to access. In the case your receive a faulty item, we can offer you some other options, we simply ask customers to send in images of the garment so we can have it assessed. I can see our customer happiness team have worked on a resolution with you, so we hope to see you shop with us again soon and that you love your next shop with us. Kindest, Laura xx
I made an order of 3 dresses for a total of 200 USD. One of the dresses was 100 USD! The quality is beyond horrible and for the prices Showpo offers, you can buy quality stylish dresses elsewhere! I would compare the quality to that of SHEIN. The 100-dollar dress arrived faulty (torn and the zipper is broken) and I am in the process of trying to return it and get a refund which is apparently a complicated and lengthy process. STAY AWAY!
Hi Shoshana,
Thank you so much for leaving your review.
We are incredibly sorry to see there was an issue with your item, and understand how disappointing of an experience it can be.
We can see our Customer Happiness Team have approved to refund the defective item for you back to the original payment method used to place the order and cover the return shipping costs to send this item back to our returns warehouse.
With this in mind and your feedback, we will be sure to escalate the BRAILEY ONE SHOULDER WRAP FRONT MINI DRESS IN PINK JACQUARD for a review with our Product and Manufacturing teams.
Please let us know if you have any other questions or concerns, we are more than happy to help.
Kindest,
Showpo
Had a technical issue with payment being processed but an error appeared on the website and when Showpo rep Ann answered, she said they had already started the refund. Problem was fixed before I even spoke to her. Really good.
Hi Vivian, thanks for your review! We're so happy to know that Ann was able to help you out sort your issue! Have a great week! <3 Kindest, April xx
The quality of clothing and swimsuits from this site a fantastic. Customer service was so helpful when I needed to exchange some items. They were very quick and responsive. I highly recommend checking them out!
Very satisfied customer here. I am amazed with such excellent customer service and fast delivery of items. Good quality products you'll definitely get your money's worth. Looks exactly the same as shown online... I ordered more... Thank you Showpo!
Hi Dee, We are glad to hear your past experiences with us have been great and we hope to see you shopping with us again soon. We are glad to hear your past experiences with us have been great and we hope to see you shopping with us again soon! Kindest, Showpo
Very friendly, helpful customer service and prompt response time. Gave me a store credit without having received the parcel based on the tracking number so I could purchase another item as soon as possible.
Hey Emmalea, thanks so much for your review! We know sometimes you're wanting to re-order asap, so we love being able to help you get your perfect outfit in no time! Kindest, Team Showpo
I have been purchasing from Showpo for years. Their clothes are fashionable, good quality, fit amazing (even on a shorty like me), are affordable, delivery time is quick and always super friendly and understanding staff! :)
Hey Lisa, aw thanks for this awesome review! We are totally stoked you love our website and your new Showpo haul! I'm sure you'll look fab in your new outfits! :) Kindest, Jo xx
After ordering multiple packages with various products, I can genuinely say that this team truly has the customer's happiness and satisfaction in mind. Amazing prices for modern, cute and different clothing. I greatly appreciate their varied size range. Love it and can't wait to shop more!
Hi Alex! Aw thanks so much for this amazing review! We really try our best to provide excellent service so this really means a lot to us! Thanks again and looking forward to your next shop! <3 Kindest, Andrea xx
While I was initially dissolved due to being charged a large amount in customs. When contacting Showpo with my issue, they could not have possibly been more helpful. They are very swift in their responses and were super helpful!
Hey Kellie M, thanks for this lovely review! We're stoked to know that your issue was sorted for you asap! Enjoy the rest of the week! <3 Kindest, April xx
The customer happiness team AMAZING! Super helpful, thoughtful and quick to respond, this was one of the best customer service experiences I've ever had!
Issues with fit/quality, but overall really satisfied! :)
They answered my questions within the day that I had sent the email. They were thorough with their answers and it really feels like they care. This definitely makes me want to continue shopping here, once again, thanks Wendy :)
Hi Shannon, thank you for writing this great review! We are so happy that you were pleased with our service. If you ever need anything our Customer Happiness team is always here. Xxx
Leave your skepticism behind about ordering from an australian website! Their shipping is really quick. I was so surprised that my items came in such a timely manner from Australia where it had to go through multiple carriers.
All my items came perfectly packaged and look exactly as I expected! Always pleased and happy with my purchases from showpo. Will shop here again!
Paid for priority shipping, received within 2 days only to find it was too big. The team at show po sorted this super quickly, fast response to my email telling them my situation, they soon sorted a return and store credit so I could purchase another size!
Would absolutely recommend to anyone
Super happy and will be returning for more!
Hey Ash, thanks for providing us with your feedback. We're thrilled you loved the dress, and that the team could help get you your perfect size in no time! Can't wait to see you shop Showpo again soon! Kindest, Showpo
Overview
Showpo has a rating of 2.7 stars from 819 reviews, indicating that most customers are generally dissatisfied with their purchases. Showpo ranks 69th among Women's Clothing sites.
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- Sydney, NSW, Australia
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Hey Lovely, we're really sorry to hear you've encountered some issues with your return, and we'd love to investigate this further with you and work on turning your experience with us around. So we can assist you further, can you please dm us your order number, or send it through to info@showpo.com asking for management, and we can have your enquiry escalated further. Hopefully we can turn your experience around asap. Kindest, Showpo