You have to pay $15 to return items, and their return window is atrociously small. The dresses are shein quality despite the crazy high price tag. Just avoid this company, customer service won't help you. The only time a return went through was when I showed them a picture of the broken product.
Purchased 2 dresses from here but due to pregnancy complications I was unable to return them in time - was in the hospital for 3 weeks. I tried to exchange them or ask for store credit and keep getting excuses that I'm out of time for the exchange. They have no ethics and are truly a gross company because all they care about is money.
Hi Irana,
Thank you for taking the time to leave a review!
Unfortunately, we do not offer or process direct exchanges.
However, we understand your disappointment regarding just missing our return policy period, and are truly appreciative to have the opportunity to turn this experience around for you.
We are more than happy to accept your items back for 100% store credit (As long as the items are still in 100% original condition with tags attached!)
A Senior Customer Happiness Representative have recently emailed you with further instructions on returning your items back for 100% store credit.
Kindest,
Showpo
Really bad customer service and return policy! I tried to return some items from an order I received only 14 days prior and the only option given was to get store credit. I had ordered from them in the past and they used to allow 21 days to get a cash refund. Apparently they changed their return policy to 7 DAYS which is crazy, I've never seen such a short return window for online orders! I had even checked the return FAQ page before ordering and saw 21 days mentioned, I did not even notice they added a sentence about shortening the cash refund period. When I messaged customer service, the rep was really condescending and not helpful. I hope this post will discourage people from ordering from this site and losing money on clothes that are overpriced and cheap quality.
Hi Taylor,
Thank you for taking the time to leave a review!
We are sorry to hear that you have had an experience with us that left you feeling this way as this is never what we want for our customers.
We truly do aim to be fair and considerate to all our customers and this is why we have instilled our transparent store credit policy. We invite all our customers to read about our store credit policy at the following links below:
https://www.showpo.com/returns-policy.html#store-credit-section
https://www.showpo.com/helpcentre/returns/360045548673.html?fdid=returns
To ensure that we make this policy readily available for our customers to view we ensure that this is communicated across various points of our US site including our FAQ's and the product page.
In the instance, you are on the wrong site we suggest scrolling to the top of the page and selecting the appropriate currency. This will ensure all copy is relevant to your location.
We would love to look into your recent experience with us further. If you could please email our Customer Happiness Team at info@showpo.com and ask for a Senior Customer Representative a senior team member will be able to look into this further.
Kindest,
Showpo
It has been very bad shopping experience with showpo. Most of the product wasn't in good quality and also doesn't matching with the online photos.
Don't choose for store credit, they won't allow refunds, even I have try to negotiate and to cover the postage cost.
I've bought and refunded 4 times, as the quality doesn't match the price. Their website doesn't have any worthwhile purchases! It's waste your money.
Do not recommend shopping with them. Save yourself the hassle of dealing with their customer service and the refund process.
Hi Ella,
Thank you for taking the time to leave your feedback!
We are sorry that you had an experience with us that left you feeling this way. We only ever want our customers to have the greatest experience shopping with us.
We truly do aim to be fair and considerate to all our customers and this is why we have instilled our transparent returns policy. We invite all our customers to read about our returns policy at the following links below:
https://www.showpo.com/returns-policy.html#store-credit-section
https://www.showpo.com/helpcentre/returns/360045548673.html?fdid=returns
As a part of our store policy, we allow customers to select their preferred refund option. Customers can be refunded in the way of store credit or receive the funds back to their original payment method.
If store credit is the refund method option chosen when submitting the return online, unfortunately, we are unable to reverse this.
We never want to disappoint our customers so we also communicate their refund selection within 2 separate emails. The first is when they receive their returns label and 2nd after we have processed the return.
If you have any further concerns or questions please reach out to our Customer Happiness Team at info@showpo.com - we are always more than happy to help.
We hope this clarifies our return process.
Kindest
Showpo
I signed up for texts and emails under the pretense of receiving a $10 code. NO terms and conditions listed when putting in my information. Then once I received it and it didn't work, the person on chat said there is a minimum spend. This was not disclosed and I gave out my personal info to this company. I have run into several issues with discount codes and receive no help from their end. I am already weary to order because of the return policy mentioned several times, and now I am beginning to think this company has no care for their customers.
Hi Anon,
Thank you for leaving a review.
We had a look into your most recent experience with us and can't imagine how frustrating this would have been for you.
We firstly wanted to start off by saying that we are so incredibly sorry that you had an experience with us that left you feeling this way. We only ever want our customers to have the greatest experience shopping with us.
If you could please reach out to our Customer Happiness Team and ask for our Senior management team, they will be able to assist you further info@showpo.com.
Kindest,
Showpo.
Be careful, the size guide is misleading. The size guide says a US women's size 8 bust is 38 inches. My US women's size 8 item's bust was only 30 inches. I sized up due to reviews saying it runs small, however it was nowhere close to fitting. Unfortunately, they charge you over $15 to return the item.
Hi Madison,
We appreciate you taking the time to leave a review.
We would like to express our sincere apologies for the experience you had with us.
We acknowledge that our size guide serves as a general reference and individual variations may occur. We regret any inconvenience this may have caused you. We kindly suggest that you provide us with your measurements for further assistance. Rest assured, we strive to accommodate our customers to the best of our ability.
Our goal is to consistently keep our customers informed, which is why we take care to clearly communicate our policy through various channels on our website. This information can also be located on each product page.
Should you have any further inquiries, please do not hesitate to contact our Customer Happiness Team at info@showpo.com.
Kindest,
Showpo.
I have never seen a terrible return system as this store have. I'll never buy from them again. It's the worse. Besides the terrible frame window to get a refund, the offer you a store credit, but you have to pay 16 dollars to send the item. It's absurd. Awful.
Hi Brenda,
Thank you so much for taking the time to leave a review.
We firstly wanted to start off by saying that we are so incredibly sorry that you had an experience with us that left you feeling this way. Our utmost priority is to provide our customers with the best shopping experience possible.
To ensure transparency, we make sure to communicate our policy extensively across various sections of our website. Furthermore, this policy is clearly stated on every product page.
By proceeding with a purchase from us, you have acknowledged and agreed to the terms and conditions outlined in our Policy.
Should you have any further inquiries, please do not hesitate to contact our Customer Happiness Team at info@showpo.com.
Kindest,
Showpo.
I just love the fact that i started a return over 2 months ago and i have yet to get my money...they keep saying the refunds coming and it never does.then they say they have to investigate it then i get emails saying oh its on its way 3 to 5 days but then it never comes then they say they have to investigate again this has been going on 3 months! Telling me that im getting my refund then i never do then they say they have to investigate again and it just goes round and round in circles of the same bs...i have all the emails screen shots ect this is theft and i love how i report a dispute to my card they contqct them then they say they not gonna give the refund yet they say to me they are... im pressing charges these arnt even all the screen shots
Hi Kyrsti,
Thank you for taking the time to leave a review.
We can confirm that a refund has been processed for your returned items back to your original form of payment. Unfortunately, as you had opened up a dispute with your bank, the refund took a little while longer to process as both your bank and our team had to assess the dispute thoroughly. The purchase price was on hold depending on the outcome of the situation. However, we can see the dispute has been closed, and we have been able to refund you.
A Customer Happiness Representative has emailed you regarding this refund notification. Please check your inbox for this!
Please let us know if you have any other questions.
Kindest,
Showpo.
They scam you of your money. I returned things for refund and they only refunded a few of the items. I'm currently in a two-week back-and-forth with their customer support agents where they keep promising to "look into it" and "we'll re-process your refund" (which was supposed to be completed 2 months ago), but have not seen the money yet.
Hey Mabel,
We are so saddened to hear that you had an experience that left you feeling this way! We truly never want our customers to have an experience with us that is less than perfect.
We can see that one of our Managers from the Customer Happiness team has responded to your emails and is hoping to have this resolved for you as soon as possible!
Their website is not forthcoming about the return policy. The clothes were horrible quality and the sizing was not represented well. They are refusing me a refund and claim they have their refund policy all over their website, which is wildly false. I sent many images of their deceiving website and they responded that they don't care. The US law allows them to do this. I'm sure that their P&L is a huge list of people that are not allowed to return their clothes for a refund and many likely do not order more with their "store credit." Good companies offer free returns and refunds within 30 days, a reasonable amount of time. Their policy is 7 days and this is listed in one location on their website in fine print under many other dates given about their return policy. They did their best to hide it. The only thing they sent back to me was that their refund policy is the bare minimum required by US law. Horrible customer service. Horrible quality of clothes. I can only assume the 5 star reviews on here are created by their own employees.
Hi Emily,
Thank you for taking the time to leave your feedback!
We are sorry to hear that your item was not quite right.
As per our US Returns Policy, customers can return their items within 21 days from the delivery date for a refund in form of store credit which can be used towards future purchases. Alternatively, customers can create a return for a refund back to your original method of payment within 7 days from delivery.
We never want to disappoint our customers so we ensure we thoroughly communicate our US policy across multiple touch points on our site. In addition, we communicate this policy on each product page.
We apologise for any miscommunication caused and will pass your feedback along accordingly. If you have any other questions or concerns, please don't hesitate to reach out to our Customer Happiness Team at info@showpo.com
Kindest,
Showpo
I ordered a dress and used the size guide measurement. It is huge almost three times the size. I went to make a return code the same day I received the dress and it wasn't working so I tried the next day and the day after so I reached out to the live chat team thinking it would be an easy solution and this is their response.
Joey: We'd need to assess the item first so we can further help you with the returns.
Joey:Once we receive then imasges, we'll send it to our production team for assessment.
After several messages and a wait time of over 10 minutes between each. DO NOT ORDER FROM THEM!
Hi Meghan,
Thank you for taking the time to leave your feedback.
We are so sorry to hear that you are unhappy with the item you received, we, understand how disappointing this must be.
Our size guide is meant to be used as a guide only and can differ from person - person.
Our agents may only be able to offer you assistance within their capabilities and with complex matters such as assessing the item first with our production team is sometimes required.
We would love to resolve this ASAP for you. If you could please email us at info@showpo.com, a senior representative is happy to assist further.
Kindest,
Showpo
Dress clasp was broken upon delivery, clasp fell off of dress. Emailed Showpo with supporting image, staff were friendly and responded quickly, providing multiple options to resolve situation. I ended up deciding on 50% credit for next purchase :)
Hi Hayley, thanks for your review! We're sorry to hear there was a fault in your item, however, we are happy to hear that our team were able to turn your experience around! Kindest, Showpo
While I was initially dissolved due to being charged a large amount in customs. When contacting Showpo with my issue, they could not have possibly been more helpful. They are very swift in their responses and were super helpful!
Hey Kellie M, thanks for this lovely review! We're stoked to know that your issue was sorted for you asap! Enjoy the rest of the week! <3 Kindest, April xx
The customer happiness team AMAZING! Super helpful, thoughtful and quick to respond, this was one of the best customer service experiences I've ever had!
Issues with fit/quality, but overall really satisfied! :)
I have written 7 times to their customer service for a refund and they act stupid by responding with the same damn question. They go in loops until you get tired of asking for your refund. I loved their dresses but after seeing how this goes when you want a refund, I'm considering never purchasing again! Super shady company!
Hi Stephany, so sorry about your experience and that you're unsatisfied with our service! We'd love to sort this out for you! May I know the order number so we can check your account for you? Talk soon, April xx
I think this store might be a scam. I ordered $400 dollars worth of clothes from here and only 2 items showed up. The "tracking" they provide only shows that the order has shipped, not when it will arrive or what items shipped. I've contacted them twice and no response.
Hi Jessica, We do ship items from both our US warehouse and AU warehouse so not to worry as they will be arriving separately and we do state this at the checkout and in our shipping information. However there should definitely be more updates that that! We apologise greatly as we are experiencing a high volume of emails however we do aim to get back to you as soon as we possibly can. Are you able to provide your order number so that I can have a look into this for you :) Xx
I ordered a dress in my usual size which upon receiving found out it was ridiculously small. When I wanted to get a refund for my purchase, they informed me that it's their policy not to give refunds! They offer store credit but if the items don't fit you, you have to spend your own money returning the items every time! Waste of money and time!
Hey Lovely, thanks for your review, sorry your item wasn’t 100% perfect for you. We know online shopping can be tricky, so offer a size guide and product details section to help give you heaps of info on each item before you purchase. If the item doesn’t match this guide, you can always send in images of it with measurements and we can have it assessed by our Product and Design team, and offer you options from there. Hope your next order is perfect, if you need anything else don’t hesitate to reach out. Kindest, Laura xx
The quality isn't great but their return policy makes purchasing here not worth it. You have to begin the return within seven days and sometimes that's just not possible. When you miss that deadline you can only get store credit and I also have to pay $14.95 to send it back. I would literally shop anywhere else to not have to jump through these hoops. I will stick with Revolve and Asos since making returns is so easy and hassle free! 0/10 for Showpo
Hi Hannah,
Thank you so much for leaving your review.
We are sorry to hear that your item was not quite right.
As per our US Returns Policy, customers can return their items within 21 days from the delivery date for a refund in form of store credit which can be used towards future purchases. Alternatively, customers can create a return for a refund back to your original method of payment within 7 days from delivery.
We truly do aim to be fair and considerate to all our customers and this is why we have instilled our transparent returns policy. To ensure that we make this policy readily available for our customers to view we ensure that this is communicated across various points of our US site including our FAQ's and the product page.
If you believe you have received a defective item, however, could you please send 2-3 images to info@showpo.com? Our Customer Happiness Team will happily look into this further for you.
We hope this clarifies our return policies.
If you have any other questions or concerns, please don't hesitate to reach out to our Customer Happiness Team.
Kindest,
Showpo
If you shop with them they will screw you over. They advertised to say full refunds for all NZ orders. I paid $400 and then they said no refunds. They lied. They then screwed me over in a contact stream of emails which were evasive - those emails that drive you CRAZY. This store has ruined my week and I would love to save others from going through the ordeal I have faced.
Hey Lovely, we're really sorry to hear you've encountered some issues with your return, and we'd love to investigate this further with you and work on turning your experience with us around. So we can assist you further, can you please dm us your order number, or send it through to info@showpo.com asking for management, and we can have your enquiry escalated further. Hopefully we can turn your experience around asap. Kindest, Showpo
Ridiculously hard to speak to a representative and they make their return process much harder than it has to be. I've been trying to return clothes for awhile and every-time i call or chat with customer service it reads they are "away at the moment".
I bought a skirt from there earlier in the year and loved it, but my second large purchase has been a disaster.
Am not planning on buying from this website again.
Hey Maggie, I am so sorry you are having trouble returning an item. I would love to sort this all out for you! Can you please email info@showpo.com and attention the email 'Claire' :) Xx
Overview
Showpo has a rating of 2.7 stars from 819 reviews, indicating that most customers are generally dissatisfied with their purchases. Showpo ranks 69th among Women's Clothing sites.
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- Sydney, NSW, Australia
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Leah,
Thank you so much for taking the time to leave a review.
We regret to learn of your dissatisfaction with the quality of our products.
By opting to make a purchase from us, you have consented to the terms and conditions outlined in our Policy.
We have taken measures to ensure that this policy is easily accessible for our customers through multiple sections of our website, including our FAQ section and product pages.
If you have any additional questions, please feel free to reach out to our Customer Happiness Team at info@showpo.com.
Kindest,
Showpo.