Showpo always got amazing stuff and what's better than AMAZINGG SERVICE! Quick response, very reliable. Definitely recommend <3
I havent had really any issue receiving my packages from ShowPo. Its a bit annoying (Im in the US, they are in Australia) that you dont get tracking info on packages. Its really just... get the shipment confirmation email and wait. Granted, the wait is not long at all. Shipping hasnt ever taken more than 5 business days, so Im actually very satisfied with the shipping. Products are of good quality in my opinion, although perhaps a bit pricey.
My issue with ShowPo: buying things = great, fast, easy, etc. Returning = pain in the A. Store credit only, unless youve received a faulty item, ok fine - i like their products, so Im cool with that. But the issues lies in the fact that, aside from my first (out of at least like 7) return, I have had to chase down my store credit every single time. So US returns go to their CA warehouse, so i have tracking info on my return packages. I see the day that it gets delivered. I wait at least 7 calendar days... during which time I never receive even an email confirmation that ShowPo has received my return and is processing my store credit - nope, nothing. So after 7 calendar days, I email customer service asking where my store credit is. For all of my store credit returns, it seems theyve responded to my inquiry within 2 business days and immediately processed my store credit. Cool. However, I had one order placed on 9/25. In this order should have been a COAT (which cost about $70). I receive the package, and instead of a $70 COAT, I was sent a $30 CROP TOP. How that happens, i dont know... but hey, we all make mistakes, no biggie. I reach out to customer service on 10/3. Representative reaches out to their warehouse to check inventory; said hed get back to me within 24 hours; 2 days later (10/5), after no follow-up, I reach back out; 4 days after that (10/9), he finally responds and lets me know that the coat is out of stock (which i already knew from looking online a week prior), and he tells me I can return for a full refund to my credit card (hmm, ok, but this was your screw up... so whos paying for return shipping?); same day (10/9), i ask him that question; 2 days later (10/11) he responds
And tells me that i have to pay for the shipping but to include my return shipping receipt in my package and they will reimburse me, also says that after theyve received my return, it will take 5 days for the refund to process; i followed instructions and my tracking info indicated that my package was delivered to their CA warehouse on 10/16. I waited. Reached out to customer service regarding my refund on or around 10/24. Received a response from the same guy on 10/26 basically resending the return instructions(?). I replied the following day (10/27) that I had already sent everything per his prior instruction and it had been delivered 11 days ago at this point. Again, 2 days later (10/29) he replies and informs me that he has (finally) processed my refund and that it will take 5 business days for this to process (not including the processing time for my credit card company). Its now 11/2, its only been 4 business days, so Im still *patiently* waiting. Ill likely wait til about mid next week to reach out again.
Needless to say, this is a GD nightmare.
I originally thought that it'd be a major pain and regret to purchase clothing outside of the US, however, showpo's customer service has proven me wrong! I was assisted by APRIL who is an AMMMMAAAAZZZZIIINNNNGGGG customer service representative. She helped guide me through the process of my return/exchange(s) and I have no complaints whatsoever. She definitely went above and beyond and greatly exceeded all of my expectations! Thank you for a wonderful experience April. I'll definitely be a future shopper of SHOWPO because of you! :)
Andrea was very helpful
Speedy reply, kind, and very helpful
She was very quick to respond and helpful