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I recently purchased 4 dresses from showpo and I was so excited but the sizing wasn't true to size for me. I got stuck in one of the dresses and the other one just would not zip up :( I usually run from a size 4 to size 5 and I even ordered a medium but it would not zip up and I feel so sad bc I don't have enough time to send back and order new ones since my trip for my friends wedding is in 2 days :(
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Hi Kelsey,
Thank you for leaving a review!
We are sorry to hear that your item was not quite right.
Our size guide is meant to be used as a guide only, and can differ person - person. We recommend reaching out to our Customer Happiness Team with your measurements prior to ordering as we always try our best to accommodate our customers.
As a part of our US store policy, we allow customers to select their preferred refund option. Customers can be refunded in the way of 110% store credit or receive the funds back to their original payment method.
If you believe you have received a faulty item however, could you please email our Customer Happiness Team at info@showpo.com with images of the fault you're seeing?
If the item has ben deemed as defective by our team, we are more than happy to provide a refund and free returns label for the fault you're experiencing!
Kindest,
Showpo