logo

ReShip
This website seems to be closed. Find similar businesses

website thubmnail of ReShip

ReShip

reship.com
Ohio
1 review
0 helpful votes
Follow Bruce W.
Unfollow Bruce W.
Send Message
Share Review
Report Review

Shipping canadian packages to us-shipping within canada is not much higher than US.so you pay to ship to reship-then they charge you $7 to take each package, then a $5 mailbox fee the $7 per package to put them in one box and the storage is only good for 7 DAYS?! Instead of the usual 15-60,so you will be charged per item per day even after consolidated, then the price to ship to the US was the same amount it cost to ship to them IN THE FIRST PLACE! They also charge to put packing material in the box!- all in all i was charged $70 for them to pack 5 paperback books together and send them to me in addition to the shipping to them.DO NOT USE RESHIP!

Date of experience: November 4, 2024
Canada
1 review
0 helpful votes
Follow Hck P.
Unfollow Hck P.
Send Message
Share Review
Report Review

Wanna pay 8x the price for shipping? Use their service. What a scam. They will get as much money out of you as they can. $85 for a three books is ridiculous. Should have got them shipped to the border and pick up for free.

Date of experience: September 8, 2024
New Zealand
1 review
1 helpful vote
Follow Dave G.
Unfollow Dave G.
Send Message
Share Review
Report Review

I tried to get some goodies from black Friday and then some Christmas shopping. I had such a horrible experience, please please please spare yourself the misery, I wish I just paid amazon outright.

They charged me lots of little fees and wasted my time. Stuff arrived at their warehouse and after a month of trying to get them to locate some missing items, I just gave up. I've been charged for additional photos they didn't take and their support staff aren't rude but it's clear they don't care

Date of experience: January 4, 2022
Czechia
1 review
1 helpful vote
Follow Jakub H.
Unfollow Jakub H.
Send Message
Share Review
Report Review

The worst service
October 24, 2021

After 3 months I still don't have a package or refund. I always get reply from customer service 2 weeks after an question about the status has been made. I will never use this service again!
Package #*******
Tracking: LG*******GB

Date of experience: October 24, 2021
Canada
1 review
4 helpful votes
Follow Chey W.
Unfollow Chey W.
Send Message
Share Review
Report Review

Reship goes to zero effort to let you know if a package arrives with your name but missing the suite number. They wait 90 days and "dispose" of the package without even trying to notify you! Each suite has a registered owner, and if your package arrives with your name but not your suite, it just goes into a holding area! No contact AT ALL from Reship. Then after 90 days they " dispose" of it but mysteriously the supervisors says they have no idea how they are " disposed" of. Sounds to me like a perk of working there! No wonder they don't try to notify you. Carefully track your items! Unbelievable.

Date of experience: March 2, 2022
Canada
1 review
2 helpful votes
Follow Redjan L.
Unfollow Redjan L.
Send Message
Share Review
Report Review

Worst company ever
December 17, 2021

I used the company Reship to shop in USA and have them ship me the goods to Canada. They have stolen an item they consolidated 3 packages and I got only two items, one bag is missing with value 708 usd. They refuse giving me the item back or refund. They filled the box with brochures and making it even heavier 4.4 kg where I had only 3 small items. I don't recommend it to anyone and I am reaching my lawyer to have this resolved hopefully. I am attaching photos of what I received from them and what I paid for my item and what they received on their warehouse. I would recommend you check reviews before using their service otherwise your items will be stolen by them.

+2
Date of experience: December 17, 2021
Canada
1 review
1 helpful vote
Follow Jonny F.
Unfollow Jonny F.
Send Message
Share Review
Report Review

First of all, I didn't do enough research. There are cheaper and more reliable freight forwarding companies. Avoid this one, especially if forwarding from USA.

Reship declared the wrong value at 50 USD when it was supposed to be 43.5 USD (as their own calculator shows in the screenshot). They declared the higher value which resulted in me being charged additional duties and taxes I should not have been charged.

They then tried to say that I was the one that made a mistake when declaring the value, when I quite clearly did not, especially when you look at the page and see FORTY THREE POINT FIVE. Eventually, the package was returned to reship and now they want me to pay for the full amount of shipping a second time to send it back to me due to their mistakes. $#*!s.

There are cheaper

Date of experience: September 19, 2023
Illinois
1 review
0 helpful votes
Follow marcia s.
Unfollow marcia s.
Send Message
Share Review
Report Review

ARranged shipments twice thought this service. Nver completed. Shipper cited a bad address, or unpaid duties. Everyone finger points to someone else Not sure what scam these folks are running, but its not about getting shipment through to consumers.

Date of experience: December 31, 2022
Canada
1 review
3 helpful votes
Follow STEVE B.
Unfollow STEVE B.
Send Message
Share Review
Report Review

Steady decline. I'm gone.
November 12, 2021

I've been with Reship for more than 10 years. Since then the quality of service has gone from "ok" to crap. They've lost items of mine… read the small print: They DON'T take responsibility. Most recently they've changed their storage time from 90 days to 30 days and at the same time it can take them a WEEK to enter a package into their system and 3 days to consolidate; meanwhile they're counting down the days so they can charge storage. They have it setup so THEY win and YOU pay. 10 years ago I would have recommended them. Today, I would say "don't; just don't".

Date of experience: November 12, 2021
Canada
1 review
2 helpful votes
Follow Clint G.
Unfollow Clint G.
Send Message
Share Review
Report Review

Horrible Experience
November 20, 2021

Used ReShip to send multiple packages from US to Costa Rica. Numerous items arrived late, broken and mislabelled. They also used three different shipping methods causing us to have to deal with FedEx, UPS and USPS to track down missing items and deal with Customs. When we asked them for assistance they told us that once they shipped the items out of Portland they are no longer responsible.

Bottom line is that the cost is very high and the service is very low. I would never use them again.

Date of experience: November 20, 2021
California
1 review
0 helpful votes
Follow Alex C.
Unfollow Alex C.
Send Message
Share Review
Report Review

Great Service
January 2, 2022

Great customer service, I have used their chat system many times when I had questions. Responses are very quick and answer my questions well. The dashboard is organized and is easy to use, and is great for reshipping.

Date of experience: January 1, 2022
Australia
1 review
0 helpful votes
Follow Thanh P.
Unfollow Thanh P.
Send Message
Share Review
Report Review

10+ years with RESHIP
January 20, 2021

Over the past 10 years, more than hundreds of packages have been received without major incident. There were a few small issues, but all of them were resolved.
Pros: 60 days storage, reasonable shipping rates compare to other reshipper.
Cons: customer service could be improved.

Date of experience: January 18, 2021
GB
1 review
4 helpful votes
Follow James H.
Unfollow James H.
Send Message
Share Review
Report Review

Over the last few years I have used this site about 7 times. I have not had an issue with any of the deliveries. If you want to contact support they answer very quickly, I found at least within 24 hours for email and uniquely you can also get them on the phone. Also used their consolidation option which seriously saves on delivery charges. Would recommend.

Date of experience: November 8, 2013
Reship T. ReShip Rep
over a year old

Hello James, Thank you for your feedback. At reship we strive to continue to improve our customer service along with working to negotiate lower rates with our carriers to pass along to our customers

Brazil
1 review
0 helpful votes
Follow Frederico P.
Unfollow Frederico P.
Send Message
Share Review
Report Review

Great service
September 27, 2018

Great service and excellent technical support. Highly recommended. You only know if a company is good when trouble happens and you need their help to sort it out. You won't get disappointed with Reship in this regard.

Date of experience: September 27, 2018
Japan
6 reviews
11 helpful votes
Follow Sander K.
Unfollow Sander K.
Send Message
Share Review
Report Review

Hello everyone
February 2, 2015

Hello everyone. I report the experience of its service for your sake.

I have researched a lot of freight forwarders in the US. Then, I chose Reship.com among them. I have used its service several times and there is no trouble at all. It has many shipping methods and can ship a package worldwide. Some people are not satisfied with it. I guess some complaints are user's misunderstanding. Please refer to the FAQ on the web site or contact the customer service team. They will solve the problems.

- No sales tax.
- Excellent customer service.
- A variety of shipping method.
- Reasonable handling fee.
- Quick shipping.
- Easy account manager.

Date of experience: January 30, 2015
Reship T. ReShip Rep
over a year old

Hello Sander, thank you for providing your positive feedback for our company. We are glad Reship has been able to assist you with simplifying the process of buying and shipping goods from the USA. We look forward to assisting you with more shipments in the near future!

Switzerland
1 review
0 helpful votes
Follow Claude A.
Unfollow Claude A.
Send Message
Share Review
Report Review

Overall, an excellent service
September 27, 2018

I've been using Reship from time to time now. Their consolidation service works great. Shipping charges are what they are, relatively expensive. Fees are acceptable. One improvement could be to pre-pay for the customs in order to prevent bad surprises and delays. Overall I recommend them.

Date of experience: September 27, 2018
Malta
1 review
2 helpful votes
Follow Ast C.
Unfollow Ast C.
Send Message
Share Review
Report Review

ReShip works for me.
March 27, 2017

I have been using Re Ship for a few years now and overall I find their service is very good. I believe the charges are reasonable and they offer many options and different services. Customer care, especially through live chat, is very efficient. The first time I used the service I was double charged but it was probably my error as I passed the pay button more than once. This was credited back to me for my next purchase so I did not lose any money.

Date of experience: March 27, 2017
Israel
1 review
2 helpful votes
Follow Ekaterina B.
Unfollow Ekaterina B.
Send Message
Share Review
Report Review

So. I've won an auction on eBay and the seller turned out to be sending only in the UK while I was in Israel. So I've started looking for services to help me get the parcel.
At first I wanted to use uships but they didn't answer my questions quick enough so I found Reship app, which by the way look very professional and without hesitation used their service.
And only then. I've decided to read reviews and there I've already got in peace with the thought I'll never receive the parcel. So many people saying it's scam.

But guys. It's been like 3 weeks and I've got my parcel. Not broken, not stolen. I'm confused.
And because of their promo code I've payed around 10$ for their services and around 30$ for the shipping.

All I'm saying there's hope.
Maybe there were people who lost money because of them, and that's really sucks.
I thing these guys do have a potential.
I'm just really happy I've got the parcel after thinking or I will never get it or they will steal part of it or they will make me pay hundreds of dollars for the shipping.
Yet nothing happened.
And also take into the account it was a single personal package, not a business orders or something.

Date of experience: February 21, 2022
Canada
1 review
3 helpful votes
Follow James W.
Unfollow James W.
Send Message
Share Review
Report Review

I was shipping a laptop battery purchased on a U.S. site to Canada. Reship.com's competitor told me "no". Reship.com emailed me that they would do it and I would pay by weight like with any shipment. The reality was much more difficult. Many delays within Reship.com and then with the shipper, UPS. When Justin from Reship.com got involved, it changed. He figured out all of the paperwork and insisted UPS get me the shipment (at no additional charge). It took some months but I did get my battery due to his determination.

Warning to others: think long and hard before you buy a laptop battery in the U.S. and try to ship it abroad. It has become much more difficult than it used to be.

Date of experience: February 14, 2017
Norway
1 review
1 helpful vote
Follow Haakon F.
Unfollow Haakon F.
Send Message
Share Review
Report Review

Before trying reship.com I read a few reviews here that got me worried, so I wanted to share my thoughts as everything worked just as I had hoped.

I bought two packages from US online stores, had them consolidated by Reship and sent to Norway as one package.

From start to finish, everything went just as Reship had promised. All the requested services were provided within 24 hours of my requests, prices are reasonable and they are clearly stated on reship.com along with other necessary information about the service. I chose shipping with DHL as a carrier and they delivered the package to my address within 48 hours, well within the estimated delivery time (which was 2-5 days).

I recommend Reship.com to anyone who wants to buy from US online stores who do not provide international shipping, and to those who might save freight charges by consolidating packages.

Date of experience: June 12, 2015
Reship T. ReShip Rep
over a year old

Hello. Thank you for taking the time to provide us your feedback. It is our pleasure to be able to assist you with your shipments. We look forward to working with you again soon.

Overview

ReShip has a rating of 2.1 stars from 300 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ReShip most frequently mention customer service, credit card and last time. ReShip ranks 85th among Mail Forwarding sites.

service
68
value
66
shipping
66
returns
42
quality
57
This company does not typically respond to reviews