Jessica London

I am extremely upset. I made a return and requested it be refunded back to my Jessica London credit card. Instead I was sent an email with a gift code in the return amount. I have escalated this via JL and Comenity and filed a billing dispute. I made copies of EVERYTHING and mailed it to Comenity. Yet they refused to refund my account, claiming they needed "more evidence". I returned their sub-standard products and they intentionally screwed me over so I would have to pay for them anyway. I am stuck with a gift code that I don't even want to use because this company is so despicable. I did my due diligence to make this right, even though the mistake was made on the part of Comenity and Jessica London. So now my only recourse is to spread the word and warn people away from using this corrupt business.

Bought 2 tank dresses - same style but different colors - in the same size I've worn for several years for an upcoming trip. They were way too large. Original exorbitant shipping charge of $14.98 brought the cost up to $59.08; now I have the pleasure of paying $10.99 to return them and can wait for $31.00 back - slightly over half what the purchase cost me. That's outrageous! Maybe they make their money from sizing improperly and then raking in the cash from returns. An earlier order of a pair of pants came in very flimsy fabric, and I should have just stayed away. Very displeased. Will never again order from them - or their affiliates.

I placed an order for 2 pairs of shoes on 4/20/2023. According to the phone bot the ordered was shipped on 4/24/2023. There is no tracking number so a contacted customer service. I was informed that this was a situation where a shipping label was created and the package never left the dock and was not picked up by the carrier. She then went on to say that I had to wait until 5/15/2023 before the my Jessica London Credit card would be credited for the purchase. My question to her was why? If you know the package never left your dock why are you not processing a credit immediately? When this credit is processed I will be closing both Jessica London and Woman Within credit cards. Should I want to order anything I will use my Amex. If they had given Amex that foolish answer the purchase price would have been instantly charged back to them. No more awful experiences for me.

I have been calling for over 1 month to settle an issue with my credit card. Every customer service representative I spoke to had no knowledge of who to transfer me too. They gave me different numbers that just routed me back to customer service. I asked to speak to Supervisor and was never given the supervisor. Also all the people were foreign and it was difficult for me to understand their dialect. I'm done dealing with Jessica London. They need to train workers better and supply them with proper information.

I ordered extra large they send me a size 22 on two dresses. Customer service is not writing things right and sends out dress sizes that are way too big. It's a waste of my money. Makes me not trust the customer service again. So I will not be ordering from there anymore my polka dot dress and my pink ruffled long dress we're a size 22

Brand new jacket from them. Washed so it could worn for the first time. Huge seam rip out underneath the arm. Cannot return because it's been washed. OF COURSE IT'S BEEN WASHED! Who wears clothes without first washing them? Very poor clothing and even worse customer service.

The shipping costs are excessive, causing me not to shop there anymore especially when reputable stores like Macy's, Dillards, and even Amazon Prime offer free shipping. I wanted to buy a top for $24.00 and the shipping was $9.99! This group of companies needs to revisit their shipping costs if they want to stay in business.

I was charged 25.00 by Jessica London for returning a pantsuit and skirtset that was made in China with flimsy and cheap looking fabric that was at least 2 sizes too small even though I ordered a size up from the beginning.It cost 15.00 in postal fees just to mail the package back to them.So I'm out 40.00 with nothing to show for it!I will never order from this company again! The worst customer service ever!

On June 2022, I purchased a coat for my wife as a Christmas gift. I called on 1/10/23 and ask to exchange for a different size. I was told Jessica London has a 60 day return policy. I just want to exchange for size, but it is past the 60 day return policy. The coat was never worn, it still has the tags on it. I don't understand why they won't exchange for size. Do yourself a favor and stay away from this company.

I made several large on-line purchases near the end of 2022. I returned several items in separate mailings. I returned exactly as instructed. I received a refund check in the mail for returned merchandise. A few months later I get statement in mail showing a late fee and a balance owed. My credit score decreased 83 points. I was not aware I had a balance. I never paid late either. To add insult to injury, they lowered my available credit to $200.00. I paid what they claimed I owed and I closed my account. I'll never buy from Jessica London again.

I purchased a pair
knee high boots in early Oct.- Nov.2023
I returned the boots for a refund and to this day2/19/24 I have not received my refund instead I received a bill for $92 dollars today, with a $35 minimum payment due!
I have Not Purchased anything but the boots with no refund so Tell me Jessica London where is my $80 and how do I owe you?
I am filing a claim plaint with the better business bureau!

As you check out on Jessica London, they offer you their credit card and promos.
I am offered a credit card and coupons for my purchase,I get approved for the card and it redirects me to my cart with no info. I call customer service they direct me to credit services. I call credit services they tell me this is Sally Beauty to all customer service back. The next call center rep tries to convince me to reapply for the card again. All morning I'm going back and forth with offshore agents and then told to go into a store to use the card, there is not a Physical Jessica London store.

I know we're still in a pandemic but I've been charged for the shoes I ordered from Jessica London 10 days ago and they haven't even shipped. The site says to allow extra time, but nothing more specific, and that they're too busy to enable their chat function to respond to inquiries. Does this mean that no one is there to prepare shipments? I suspect I should cancel the order and look elsewhere before it's too late to get something in time for graduation but who knows?

Not only did they charge my card for some nefarious charge of $2.13, they then started charging me $14.95 every month for some rewards program I never ever signed up for. I ordered one top from them in early March and it still hasn't arrived and it is now April 19,2021. I had to go to my bank and report the card stolen and get a new card. The bank removed the $2.13, the $66 for the blouse and one $14.95 charges. While they were in the process of doing that, Jessica London charged me another $14.95. Some of you are being nice about this when what they are doing is ripping people off plain and simple. Absolute Thieves. Don't even think about buying anything from them or Woman Within, as they are connected.

I received panties. I washed them before I wore them as anyone would do. Then the waistbands started unraveling. I tried to return them and first they wanted to charge me $10.99 to return defective merchandise. Then they said I could not return them if they had been washed. I spend $49.60 for something I am throwing away. I suggest not buying from someone who does not stand behind their merchandise.

I place an order 19 days ago, it still hasn't shipped. The promised delivery timeframe was 7 to 14 day. The chat functions does not work, they won't take a call unless it is a new order, and they don't answer emails. If you want customer service go elsewhere. All of their brands treat customers the same. Plus they have high shipping fees.

When I contacted customer service to let them know that one of the items I ordered was missing from my shipment, they refused to provide me with a refund.