I know we're still in a pandemic but I've been charged for the shoes I ordered from Jessica London 10 days ago and they haven't even shipped. The site says to allow extra time, but nothing more specific, and that they're too busy to enable their chat function to respond to inquiries. Does this mean that no one is there to prepare shipments? I suspect I should cancel the order and look elsewhere before it's too late to get something in time for graduation but who knows?
We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this does not happen again.