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Lensabl has a consumer rating of 4.35 stars from 433 reviews indicating that most consumers are generally satisfied with their purchases. Lensabl also ranks 5th among Eyeglasses sites.
This company responds to reviews on average within 7 days
I had been shopping around for a lens only company that didn't cost me a fortune and I found Lensabl. It was easy to upload my prescription and send my glasses to Lensabl. The shipping is free or you can choose priority shipping. Customer service is the bomb. They respond to your questions or concerns rapidly. They are legit and my glasses were made with the highest care and standards. Will be getting all my lenses changed using Lensabl!
See positive reviewsMy prescription sunglasses came back with very visible lines around the lenses, both inside and out. When I asked customer service they said you would have to add polishing to your order to have those lines removed. But when you order, the polishing is only recommended for rimless glasses, which these are not. No where on the website is their any indication that this is what you should expect. Yet, their customer service rep said no one else has ever mentioned this? No buying it. Maybe my pair are out of tolerance and the lines are more visible than usual, I don't know. But I now have a product I'm reluctant to wear and a new benchmark for lousy customer service.
See critical reviews
Lensabl attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Lensabl attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I was not so lucky and have had a horrible experience withLensabl. After two months I'm still waiting for progressive lenses that cost over $600 and Neither my frames nor the lenses I ordered are back to me. Next time I will use a local eyewear store.
I purchased some really awesome vintage glasses with octagonal black plastic frames made in France, probably from the late 1960s or early 1970s. I was so excited to have them made into sunglasses. I took them to my local optical shop and was told, "I hope you didn't spend much on these because you wasted your money. No one will touch frames this old, because the plastic is so brittle it will just shatter." I was so disappointed. I tossed them in a drawer and forgot about them for a few months. Then I saw an ad for Lensabl online. I contacted them and asked if they could work with vintage frames, and the answer was "No problem!" I was nervous to send the frames in but figured I didn't have anything to lose. I just received the glasses back in the mail today (two weeks from when I mailed them in), and they are incredible! The frames were cleaned and straightened, and the new lenses are perfect. I love them so much. Thanks, Lensabl!
I was blown away by the price for new lenses and just had to give it a try. Now that I have used Lensabl with such fabulous results, I feel like I have been ripped off for years by my optometrists. I will never pay optometrist prices for lenses ever again.
I wanted them to return my glasses as well after waiting for a couple of weeks right before they sent me a shipment email. But when i got the glasses, my frame legs were bent (very obviously) and my frames way too big to fit me. I have to go fix it somewhere in person now, probably with additional cost. They also replaced the case my frames case without asking me. I loved my case and it has so much sentimental value where they just blindly replaced it with a terrible lensabl case. I cannot express how frustrated I am. I think you should ask back your money and seek elsewhere.
Get the high-quality lenses you need, in your own frames, all by mail. Or shop Everyday Eyewear, our new Rx glasses line. Starting at $77.
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