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Get the high-quality lenses you need, in your own frames, all from the comfort of home starting at just $97. We also carry designer frames, contacts, and provide at-home vision prescription renewals.
Upgrade your vision today at lensabl.com
Lensabl has garnered a reputation for providing high-quality lenses and a convenient service for replacing lenses in existing frames, with many customers expressing satisfaction with the product quality and the speed of delivery. However, concerns have been raised regarding customer service responsiveness, particularly during issue resolution, as well as occasional discrepancies in prescription accuracy. While many customers appreciate the transparency and communication throughout the process, there are notable frustrations related to the handling of returns and remakes. Overall, Lensabl is viewed positively, though improvements in customer support could enhance the overall experience.
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My order was not filled and i was not informed of it until I contacted them. I was also forced to purchase the more expensive product because it was on the prescription when there was a less expensive option.
The service has been fairly good, but it's just aggravating having to redo everything every time, and not be able to reset my password or use old passwords.
When I opened the case to check out my new glasses, one of the lenses fell out of the frame. Because of my shaky hands and the size of the screws, it took me about 20 minutes to secure the lens. After that the glasses have been great.
Great service, according to my research, the brand/type of lenses is rated #1 in the marketplace, it would be a good idea if you could market that at least as a very premium, highly rated brand/type(Shamir).
I had a great experience with my order, however, I wish I had a faster shipping to and shipping from option. Additionally, I think you all should have REAL/ACTUAL picture examples of the various shade lenses as well as the gradient options so that one can have a real life example of how it will look like. I think if I had a better example, I would've chosen a different lens shade level in my previous order.
Smooth and straightforward. Would like it if there was a greater discount for lens replacement orders
My frames were cracked in the process of replacing the lenses. I'm surprised that QC didn't catch it before shipping them to me. While you ultimately replaced the frames, I had to try and insert the lenses myself-- without success.
I replaced the lenses on some vintage Persol glasses that I liked and also replaced the lenses in my sunglasses so that they would have prescription. Both came back great and it was much cheaper than buying new frames. However there seem to be something weird with the shipping as the boxes Lensabl was to send me so that I could ship my glasses, literally took weeks to get to me.
Lensabl aren't the cheapest option on the market currently, but after several sets of replacement lenses for my frames over the years, I've never had to have a set remade due to issues manufacturing or measurements. Quality like that is worth paying for - when I've used other, cheaper, suppliers I've inevitably had to have lenses remade. I'll also note that their anti-scratch protection *seems* to be superior to others as well - it's rare that their lenses get scratched, and I'm not a gentle wearer of glasses.
From designer rimless frames with the wrong size/shape lens Lensable made me correct size and shape lens with progressive prescription in upgrade Trivex material and with upgrade Crizal coating -- to be the best glasses I've had in 63 years. Lensable gives a quality of service I find rare in any business.
Ordered distance lenses for driving using frames I owned. Great value so I could get one pair of glasses for each car I drive. Well worth the expense to have glasses on hand at all times for safety.
The process was easy. I was able to download my prescription. My glasses were packaged beautifully when I received them. Everything went well. I was very tentative at first. I'm ordering my second pair now!
The prescription on both lenses were confirmed by optometrist as correct … however, the nearsightedness~farsightedness transition between the R and L lenses are misaligned by 3-4mm. Having prior positive experience I ignored negative reviews and assumed most people like myself tend to comment when motivated by a poor experience. Lesson learned.
I send two Alexa Frames for Lensabl to change the glass to my prescription and they are perfectly done! This time I send another smart glasses for the same purpose, well, this one is poorly replaced. It took longer than the first two for replacement, and the prescription lenses does not fit snuggly into the frame. Two plus weeks now since I got them back. The prescription lenses are falling out of the frame. You see space between the lenses and rim of the frame. I am not impress with the work performed!
You forgot to send the glasses bag when you sent the box with the label. Thankfully, we still had one cloth bag left over from a previous lens replacement.
I've ordered several lenses from you all. One pair was pretty off but you allowed me to send them back and made it right. Another pair wasn't perfect but it wasn't worth the hassle of sending back. I am now replacing those lenses. Keep giving good product and good service and I'll keep coming back! (Better yet, make sure quality is your number one and no one would send anything back!)
I sent in my own frames and they forgot the anti-glare on the first order. I sent them back and they fixed them. Now they are perfect. I love that I can get progressives for a reasonable price.
Lensabl did a wonderful job with my prescription glasses in meta frames. It is a taste of the future in a simple everyday device. Thank you for the great service you provided.
James Brazee
Bougth your lenses in Goodr frames and they turned out good. Communication was professional and prompy and our expectations were managed properly. I will work with you again. Please send promotions and sales.
I bought a pair of ($$$) sunglasses on a trip to NYC over 15 years ago, when I still had 20/20 vision. I was just about to donate them as I can't see out of them safely, until I found Lensabl! They replaced the lens and now I feel fashionable (again)!
Answer: I was not so lucky and have had a horrible experience withLensabl. After two months I'm still waiting for progressive lenses that cost over $600 and Neither my frames nor the lenses I ordered are back to me. Next time I will use a local eyewear store.
Answer: They falsely boosted about putting new lenses in existing frames (in a very short turn around like a week) not the 8 months it's been
Answer: Once your frames arrive at our lab, assuming you've provided all required Rx information, lens production is 4-7 business days on average before shipping
Answer: I purchased some really awesome vintage glasses with octagonal black plastic frames made in France, probably from the late 1960s or early 1970s. I was so excited to have them made into sunglasses. I took them to my local optical shop and was told, "I hope you didn't spend much on these because you wasted your money. No one will touch frames this old, because the plastic is so brittle it will just shatter." I was so disappointed. I tossed them in a drawer and forgot about them for a few months. Then I saw an ad for Lensabl online. I contacted them and asked if they could work with vintage frames, and the answer was "No problem!" I was nervous to send the frames in but figured I didn't have anything to lose. I just received the glasses back in the mail today (two weeks from when I mailed them in), and they are incredible! The frames were cleaned and straightened, and the new lenses are perfect. I love them so much. Thanks, Lensabl!
Answer: They clearly don't have the infrastructure set up to be in this business where each frame is a customer order. In cases like they they are not staffed with customer services that can be actually helpful which only result in wrongly made glasses. They broke my glasses and are not trying to it at all. I posted review on here before and then it just disappeared for some reason, I'm not sure if they are paying people to get rid of negative reviews.
Answer: Transitions take an upwards of 30 seconds to Transition. The weather conditions can impact the Transition time. Brighter and warmer outside conditions= transitions faster.
Answer: I am having the same experience. Took my money, lost my frames and have done nothing on refund nor damages. I filed with BBB as well. Why are they still in business is a surprise to me?How many more consumers do they need to harm before they are fined and/or shut down?
Answer: All prices are in USD ($) but we do ship to Canada as well :)
Answer: Yes all of our lenses are guaranteed or we will re-make them if any issues once you receive them back. Thanks!