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LensablReviews 6,119

4.0

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From the business

Get the high-quality lenses you need, in your own frames, all from the comfort of home starting at just $97. We also carry designer frames, contacts, and provide at-home vision prescription renewals.

Upgrade your vision today at lensabl.com


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Lensabl Reviews Summary

Lensabl has garnered a reputation for providing high-quality lenses and a convenient service for replacing lenses in existing frames, with many customers expressing satisfaction with the product quality and the speed of delivery. However, concerns have been raised regarding customer service responsiveness, particularly during issue resolution, as well as occasional discrepancies in prescription accuracy. While many customers appreciate the transparency and communication throughout the process, there are notable frustrations related to the handling of returns and remakes. Overall, Lensabl is viewed positively, though improvements in customer support could enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

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Michigan
1 review
0 helpful votes
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Poor customer service
December 6, 2025

My order was not filled and i was not informed of it until I contacted them. I was also forced to purchase the more expensive product because it was on the prescription when there was a less expensive option.

Date of experience: November 26, 2025
Sweden
1 review
0 helpful votes
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The service has been fairly good, but it's just aggravating having to redo everything every time, and not be able to reset my password or use old passwords.

Date of experience: November 26, 2025
Nevada
1 review
0 helpful votes
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Lens was loose
December 6, 2025

When I opened the case to check out my new glasses, one of the lenses fell out of the frame. Because of my shaky hands and the size of the screws, it took me about 20 minutes to secure the lens. After that the glasses have been great.

Date of experience: November 26, 2025
California
4 reviews
0 helpful votes
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Clearest Lenses On Market
December 6, 2025

Great service, according to my research, the brand/type of lenses is rated #1 in the marketplace, it would be a good idea if you could market that at least as a very premium, highly rated brand/type(Shamir).

Date of experience: November 26, 2025
New York
1 review
0 helpful votes
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Fast service.
December 6, 2025
Updated review

I had a great experience with my order, however, I wish I had a faster shipping to and shipping from option. Additionally, I think you all should have REAL/ACTUAL picture examples of the various shade lenses as well as the gradient options so that one can have a real life example of how it will look like. I think if I had a better example, I would've chosen a different lens shade level in my previous order.

Date of experience: November 26, 2025

Smooth and straightforward
November 3, 2025
Previous review

Smooth and straightforward. Would like it if there was a greater discount for lens replacement orders

Date of experience: October 24, 2025
New York
1 review
0 helpful votes
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Frustrating
December 6, 2025

My frames were cracked in the process of replacing the lenses. I'm surprised that QC didn't catch it before shipping them to me. While you ultimately replaced the frames, I had to try and insert the lenses myself-- without success.

Date of experience: November 26, 2025
Minnesota
1 review
0 helpful votes
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I replaced the lenses on some vintage Persol glasses that I liked and also replaced the lenses in my sunglasses so that they would have prescription. Both came back great and it was much cheaper than buying new frames. However there seem to be something weird with the shipping as the boxes Lensabl was to send me so that I could ship my glasses, literally took weeks to get to me.

Date of experience: November 25, 2025
Washington
1 review
0 helpful votes
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Lensabl aren't the cheapest option on the market currently, but after several sets of replacement lenses for my frames over the years, I've never had to have a set remade due to issues manufacturing or measurements. Quality like that is worth paying for - when I've used other, cheaper, suppliers I've inevitably had to have lenses remade. I'll also note that their anti-scratch protection *seems* to be superior to others as well - it's rare that their lenses get scratched, and I'm not a gentle wearer of glasses.

Date of experience: November 25, 2025
Kentucky
1 review
0 helpful votes
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From designer rimless frames with the wrong size/shape lens Lensable made me correct size and shape lens with progressive prescription in upgrade Trivex material and with upgrade Crizal coating -- to be the best glasses I've had in 63 years. Lensable gives a quality of service I find rare in any business.

Date of experience: November 25, 2025
North Carolina
1 review
0 helpful votes
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Great service. Really appreciate it.
December 4, 2025

Ordered distance lenses for driving using frames I owned. Great value so I could get one pair of glasses for each car I drive. Well worth the expense to have glasses on hand at all times for safety.

Date of experience: November 24, 2025
Florida
1 review
0 helpful votes
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Lensabl did a great job
December 4, 2025

The process was easy. I was able to download my prescription. My glasses were packaged beautifully when I received them. Everything went well. I was very tentative at first. I'm ordering my second pair now!

Date of experience: November 24, 2025
Florida
1 review
0 helpful votes
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Half right
December 3, 2025

The prescription on both lenses were confirmed by optometrist as correct … however, the nearsightedness~farsightedness transition between the R and L lenses are misaligned by 3-4mm. Having prior positive experience I ignored negative reviews and assumed most people like myself tend to comment when motivated by a poor experience. Lesson learned.

Date of experience: November 23, 2025
New York
1 review
0 helpful votes
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Not impress this time
December 3, 2025

I send two Alexa Frames for Lensabl to change the glass to my prescription and they are perfectly done! This time I send another smart glasses for the same purpose, well, this one is poorly replaced. It took longer than the first two for replacement, and the prescription lenses does not fit snuggly into the frame. Two plus weeks now since I got them back. The prescription lenses are falling out of the frame. You see space between the lenses and rim of the frame. I am not impress with the work performed!

Date of experience: November 23, 2025
South Carolina
1 review
0 helpful votes
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Good
December 3, 2025

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Date of experience: November 23, 2025
Nevada
1 review
0 helpful votes
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You forgot to send the glasses bag when you sent the box with the label. Thankfully, we still had one cloth bag left over from a previous lens replacement.

Date of experience: November 23, 2025
Florida
1 review
0 helpful votes
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I've ordered several lenses from you all. One pair was pretty off but you allowed me to send them back and made it right. Another pair wasn't perfect but it wasn't worth the hassle of sending back. I am now replacing those lenses. Keep giving good product and good service and I'll keep coming back! (Better yet, make sure quality is your number one and no one would send anything back!)

Date of experience: November 22, 2025
New York
1 review
0 helpful votes
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I sent in my own frames and they forgot the anti-glare on the first order. I sent them back and they fixed them. Now they are perfect. I love that I can get progressives for a reasonable price.

Date of experience: November 21, 2025
Maine
1 review
0 helpful votes
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Best vision with AI Tech
November 26, 2025

Lensabl did a wonderful job with my prescription glasses in meta frames. It is a taste of the future in a simple everyday device. Thank you for the great service you provided.
James Brazee

Date of experience: November 16, 2025
Mexico
1 review
0 helpful votes
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Prescription lenses in Goodr frames
November 25, 2025

Bougth your lenses in Goodr frames and they turned out good. Communication was professional and prompy and our expectations were managed properly. I will work with you again. Please send promotions and sales.

Date of experience: November 15, 2025
California
1 review
0 helpful votes
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I bought a pair of ($$$) sunglasses on a trip to NYC over 15 years ago, when I still had 20/20 vision. I was just about to donate them as I can't see out of them safely, until I found Lensabl! They replaced the lens and now I feel fashionable (again)!

Date of experience: November 13, 2025