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Get the high-quality lenses you need, in your own frames, all from the comfort of home starting at just $97. We also carry designer frames, contacts, and provide at-home vision prescription renewals.
Upgrade your vision today at lensabl.com
Lensabl Reviews Summary
Lensabl has garnered a reputation for providing high-quality lenses and a convenient service for replacing lenses in existing frames, with many customers expressing satisfaction with the product quality and the speed of delivery. However, concerns have been raised regarding customer service responsiveness, particularly during issue resolution, as well as occasional discrepancies in prescription accuracy. While many customers appreciate the transparency and communication throughout the process, there are notable frustrations related to the handling of returns and remakes. Overall, Lensabl is viewed positively, though improvements in customer support could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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Lensabl did a wonderful job with my prescription glasses in meta frames. It is a taste of the future in a simple everyday device. Thank you for the great service you provided.
James Brazee
Bougth your lenses in Goodr frames and they turned out good. Communication was professional and prompy and our expectations were managed properly. I will work with you again. Please send promotions and sales.
I bought a pair of ($$$) sunglasses on a trip to NYC over 15 years ago, when I still had 20/20 vision. I was just about to donate them as I can't see out of them safely, until I found Lensabl! They replaced the lens and now I feel fashionable (again)!
I've recommended Lensabl to handfuls of folks. I love that I can find frames anywhere, or simply update my old faves; and Lensabl makes the process easy by providing the mailing package, if desired. I recently put new lenses in my Ray-Ban Clubmaster sunglasses, and they did a great job matching the original tint.
I did not purchase the premium coating and the lenses scratched easily and were smudged constantly. Very low quality material. I am ordering again for my new Smart Glasses with upgraded AR Coating, so I am counting on these lenses to be higher quality.
Ordered prescription glasses with Goodr frames and they cleared were not made correctly. The lenses have a fishbowl feel and give me a headache each time I try to wear them. Wish I had purchased through an in-person business rather than choosing an online company. Lesson learned.
I only have good things to say about this company. Any questions asked a quick reply answers them. Once I uploaded my pmt information and prescription a mailing package from them was promptly to sent to me. I placed my frames in the package and sent them to Lensabl. I got my glasses back in about a week and a half. I am very satisfied with my glasses. I have already recommended Lensabl to others and will use them for myself again.
I ordered contacts and received them 6 days later, however they were the wrong prescription. The only way to contact Lensabl is via email. So far my issue is not resolved. Horrible customer service. Will never order again. One star because 0 isn't an option.
My first time working with Lensabl was great. This second time around - while they were accommodating when they sent glasses with inaccurate PD and SEG, the second time around, when my optometrist said they had the PD incorrect, there is nothing Lensable was able to do for me and they are nonrefundable. Big mistake on my part to work with them. I've since learned I can take Goodr frames to my local shop at my optometrist and they will make lenses for them. So I will be doing that in the future. Or going with Warby Parker.
Ordered a pair for hiking the CT. I can no longer hike without prescription sunglasses. These were lightweight, nonslip and feel great on my face. Unfortunately, I dropped them in the first week and scratched the lenses which made them annoying to wear. Ordering a second pair and added the scratch protection this time.
I was nervous to order glasses online, but my sunglasses with progressive lenses were perfect. The process of getting my pupillary distance was easy, and I love my new sunglasses!
Super difficult to give you the measurements or log in! Why did you not ask me for the measurements when I placed the order. Then after placing the order I cannot log back in? No way to register? No way to get back to the order to put the measurements in? Wow It seemed easier the first time I ordered. Now it has gotten worse.
I have been using Lensabl for many years and have always had a great experience. My last lens order was no exception. I had new lenses made but when I received them, everything was blurry and the coating was off. I contacted Lensabl and they took care to remake the lenses and the end result was perfect! My only request for Lensabl is to return the status feature on the website so customers are able to track the progress/status of the lenses. I found it very helpful to know if my glasses had made it to the lab and also to see how the progress on the lenses was going. Overall, I am very pleased with my lenses and the quality is excellent!
I've used regular Goodr sunglasses for running for a while, so I was thrilled to find that they can be ordered with prescription lenses. They don't slip or bounce, and the frames are lightweight and durable.
As I'm writing this I'm still waiting for my glasses to be delivered back to Lensabl. Because my order was not correct. I ordered the lenses on August 26. It took almost 4 weeks for the shipping box to arrive. Then I received the glasses on October 12th. The glasses didn't have the level 1 Grey gradient tint. Lensabl immediately sent me a shipping label. I immediately shipped the glasses back to Lensabl. It is now October 25th and the glasses still haven't arrived back with Lensabl to be corrected. On the redo order it stated that the glasses need to be as dark as possible. That is not the tint that I ordered. I enclosed a note stating that the glasses need a Level 1 Grey Gradient Tint. I am hoping that the redo doesn't get improperly done. This is the 3rd pair of replacement lenses that I have ordered from Lensabl. The first 2 pair exceeded my expectations. They were done correctly and arrived quickly. I would like to continue to be a Lensabl customer. I'm hoping that this is just them having a bad day and not the normal.
I have used lensabl multiple times and have always had a great experience. They have many different options of lenses to choose from and always come back high quality.
You do amazing, fast work. You make it really simple. You do need to have live customer service members to help customers, would my only critique. I highly recommend your company. Thank you again
I have ordered before but the site was not accepting the password so I had to create a new account, but I had to contact customer service, because the e-mail that was supposed to arrive to 'verify' my account did not show up in my inbox or junk mail. Hoping this is the only snafu I experience with my current order!
My first order unfortunately was lost in the mail due to change of address issues with USPS. However, lensabl stepped up and replaced my frames (no charge) and completed a new pair of glasses at no cost at all to me. Very helpful online services and staff attention to my order!
Easy, however when my prescription changed I wish they had told me just to get new frames with the new lenses instead of doing a lens replacement, it is the same price and no hassle.it took me a while to figure that out.
Good service and easy ordering after that.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members