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Get the high-quality lenses you need, in your own frames, all from the comfort of home starting at just $97. We also carry designer frames, contacts, and provide at-home vision prescription renewals.
Upgrade your vision today at lensabl.com
Lensabl Reviews Summary
Lensabl has garnered a reputation for providing high-quality lenses and a convenient service for replacing lenses in existing frames, with many customers expressing satisfaction with the product quality and the speed of delivery. However, concerns have been raised regarding customer service responsiveness, particularly during issue resolution, as well as occasional discrepancies in prescription accuracy. While many customers appreciate the transparency and communication throughout the process, there are notable frustrations related to the handling of returns and remakes. Overall, Lensabl is viewed positively, though improvements in customer support could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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As I'm writing this I'm still waiting for my glasses to be delivered back to Lensabl. Because my order was not correct. I ordered the lenses on August 26. It took almost 4 weeks for the shipping box to arrive. Then I received the glasses on October 12th. The glasses didn't have the level 1 Grey gradient tint. Lensabl immediately sent me a shipping label. I immediately shipped the glasses back to Lensabl. It is now October 25th and the glasses still haven't arrived back with Lensabl to be corrected. On the redo order it stated that the glasses need to be as dark as possible. That is not the tint that I ordered. I enclosed a note stating that the glasses need a Level 1 Grey Gradient Tint. I am hoping that the redo doesn't get improperly done. This is the 3rd pair of replacement lenses that I have ordered from Lensabl. The first 2 pair exceeded my expectations. They were done correctly and arrived quickly. I would like to continue to be a Lensabl customer. I'm hoping that this is just them having a bad day and not the normal.
I have used lensabl multiple times and have always had a great experience. They have many different options of lenses to choose from and always come back high quality.
You do amazing, fast work. You make it really simple. You do need to have live customer service members to help customers, would my only critique. I highly recommend your company. Thank you again
I have ordered before but the site was not accepting the password so I had to create a new account, but I had to contact customer service, because the e-mail that was supposed to arrive to 'verify' my account did not show up in my inbox or junk mail. Hoping this is the only snafu I experience with my current order!
My first order unfortunately was lost in the mail due to change of address issues with USPS. However, lensabl stepped up and replaced my frames (no charge) and completed a new pair of glasses at no cost at all to me. Very helpful online services and staff attention to my order!
Easy, however when my prescription changed I wish they had told me just to get new frames with the new lenses instead of doing a lens replacement, it is the same price and no hassle.it took me a while to figure that out.
Good service and easy ordering after that.
Last time i ordered, a holiday weekend so no mail, I was hounded to mail the frames from the time I placed the order. Obviously I want my glasses so I will get the parcel out to you ASAP. The cust. Service follow up was not fantastic. Glasses are.
I had transition bifocal lenses made for my antique American optical saddle bridge cable temple glasses. They are now my favorite pair. Lenses are great!
Wanted a pair of sunglasses that were readers, 200 power. Your directions are horrible to follow. My order arrived, thought I was getting sunglasses, the buy 2 get 1 free promotion ani got a pair of glasses I can't even wear. They are not readers, but appear to be prescription glasses. Sorry to say, but for the price I paid for something I can't use doesn't sit well with me! Needless to say I won't be recommending your company to anyone.
The sunglasses were not usable because the shape didn't accommodate the progressive lens. It was challenging to get in touch with a representative, so please make sure you have the necessary information beforehand.
I had frames I needed glasses for. Usually I go in person to a store to get them. However, lately they are so expensive! & worse, same price if I was to choose one of the optical store's frames. A while ago I bought frames from an E~ Bay seller and he told me about Lensabl. Seller sent me a discount code ( I forgot to apply it). The Lensabl glasses put in my beautiful frames are great! I am very happy to know that from now on I can send my prescription & PD measurements ( you MUST have this). You can ask your ophthalmologist or eye doctor to give you this information or write it down in prescription. Once you have sent BOTH - the prescription & PD measurements, Lensabl sends you a sturdy strong box to ship your frames. Shipping is FREE both ways. Within 2 weeks or so your new glasses will be in your mailbox. VERY convenient! The lens replacement was done perfectly as was the prescription. As long as Lensabl is in business I will NEVER overpay in optical stores. I have told my family about it & they too will buy in Lensabl.
Everything was very smooth, the process was entirely online, sent my frames, a couple of weeks later, they arrived with the new lenses and they were spot on!
The last experience was a not as expected. I was not notified when my frames arrived at your facility and there were no progress updates, no notification when the lenses/frames where shipped and therefore no tracking. In the past communications have always been prompt and frequent. In addition there is no phone contact which is very disappointing as sometimes one just has to speak with a human being to resolve an issue. We'll see how this order goes.
From beginning to end Lensabl gave five star service. When I received my frames it was like receiving a new product. Brand new foldable case, new lens cloth and bottle of cleaner, things I did not expect. All packaged in a prefit box. A +
Order page says no code needed for Amazon echo frame 25% off, the discount will apply at check out, but it never works, until I use the AMAZON25 code, please fix it
I bought a pair of sunglasses and sent them to Lensabl to put in prescription lens. When they were returned to me, some of the abalone inlay was broken off. They did send a warning that breakage could happen. Fortunately, the company that made the frames offered to replace the frames and have the new lenses put in at no cost to me. Thank you SLYK.
So far, I have replaces lenses in 3 pairs of glasses -- and I will continue to use Lensabl and recommend it to all my friends! So much less expensive than eye doc! And reliable!
I had a lot of frames with old prescriptions that couldn't use… thanks to the convenience and affordable prices, i have upgraded and old collection of frames and have been enjoying the variety.
Since I ordered my sunglasses from Goodr and they were sent directly to Lensabl, there was no way for me to know where the center line needed to be for my progressive prescription. Lensible tried to estimate it, but it isn't right. I have to tilt my head down in order to see distance clearly to drive/walk. I probably will just use these to read in the sun and never try to order progressives online again.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members