LensablReviews 6,035

I only have good things to say about this company. Any questions asked a quick reply answers them. Once I uploaded my pmt information and prescription a mailing package from them was promptly to sent to me. I placed my frames in the package and sent them to Lensabl. I got my glasses back in about a week and a half. I am very satisfied with my glasses. I have already recommended Lensabl to others and will use them for myself again.

I ordered contacts and received them 6 days later, however they were the wrong prescription. The only way to contact Lensabl is via email. So far my issue is not resolved. Horrible customer service. Will never order again. One star because 0 isn't an option.

My first time working with Lensabl was great. This second time around - while they were accommodating when they sent glasses with inaccurate PD and SEG, the second time around, when my optometrist said they had the PD incorrect, there is nothing Lensable was able to do for me and they are nonrefundable. Big mistake on my part to work with them. I've since learned I can take Goodr frames to my local shop at my optometrist and they will make lenses for them. So I will be doing that in the future. Or going with Warby Parker.

I have been using Lensabl for many years and have always had a great experience. My last lens order was no exception. I had new lenses made but when I received them, everything was blurry and the coating was off. I contacted Lensabl and they took care to remake the lenses and the end result was perfect! My only request for Lensabl is to return the status feature on the website so customers are able to track the progress/status of the lenses. I found it very helpful to know if my glasses had made it to the lab and also to see how the progress on the lenses was going. Overall, I am very pleased with my lenses and the quality is excellent!

As I'm writing this I'm still waiting for my glasses to be delivered back to Lensabl. Because my order was not correct. I ordered the lenses on August 26. It took almost 4 weeks for the shipping box to arrive. Then I received the glasses on October 12th. The glasses didn't have the level 1 Grey gradient tint. Lensabl immediately sent me a shipping label. I immediately shipped the glasses back to Lensabl. It is now October 25th and the glasses still haven't arrived back with Lensabl to be corrected. On the redo order it stated that the glasses need to be as dark as possible. That is not the tint that I ordered. I enclosed a note stating that the glasses need a Level 1 Grey Gradient Tint. I am hoping that the redo doesn't get improperly done. This is the 3rd pair of replacement lenses that I have ordered from Lensabl. The first 2 pair exceeded my expectations. They were done correctly and arrived quickly. I would like to continue to be a Lensabl customer. I'm hoping that this is just them having a bad day and not the normal.

I had transition bifocal lenses made for my antique American optical saddle bridge cable temple glasses. They are now my favorite pair. Lenses are great!

Wanted a pair of sunglasses that were readers, 200 power. Your directions are horrible to follow. My order arrived, thought I was getting sunglasses, the buy 2 get 1 free promotion ani got a pair of glasses I can't even wear. They are not readers, but appear to be prescription glasses. Sorry to say, but for the price I paid for something I can't use doesn't sit well with me! Needless to say I won't be recommending your company to anyone.

I had frames I needed glasses for. Usually I go in person to a store to get them. However, lately they are so expensive! & worse, same price if I was to choose one of the optical store's frames. A while ago I bought frames from an E~ Bay seller and he told me about Lensabl. Seller sent me a discount code ( I forgot to apply it). The Lensabl glasses put in my beautiful frames are great! I am very happy to know that from now on I can send my prescription & PD measurements ( you MUST have this). You can ask your ophthalmologist or eye doctor to give you this information or write it down in prescription. Once you have sent BOTH - the prescription & PD measurements, Lensabl sends you a sturdy strong box to ship your frames. Shipping is FREE both ways. Within 2 weeks or so your new glasses will be in your mailbox. VERY convenient! The lens replacement was done perfectly as was the prescription. As long as Lensabl is in business I will NEVER overpay in optical stores. I have told my family about it & they too will buy in Lensabl.