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Get the high-quality lenses you need, in your own frames, all from the comfort of home starting at just $97. We also carry designer frames, contacts, and provide at-home vision prescription renewals.
Upgrade your vision today at lensabl.com
Lensabl Reviews Summary
Lensabl has garnered a reputation for providing high-quality lenses and a convenient service for replacing lenses in existing frames, with many customers expressing satisfaction with the product quality and the speed of delivery. However, concerns have been raised regarding customer service responsiveness, particularly during issue resolution, as well as occasional discrepancies in prescription accuracy. While many customers appreciate the transparency and communication throughout the process, there are notable frustrations related to the handling of returns and remakes. Overall, Lensabl is viewed positively, though improvements in customer support could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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Ordered these on 12-01-25, mailed my frames out on 12-09-25, DID NOT receive my order until JANUARY 6th 2026. I usually have a very good experience with lensabl. This time I was disappointed to get my order with one of the lenses not installed. I had to work it into place and now it pops in & out constantly. Not sure what to do at this point. It's my only pair of glasses right now and I can't mail them away or I won't be able to see.
Lensabl used to be reasonably priced and great service. However, this last set of orders have taken almost 30 days turnaround and the system provides no tracking info. The company has really gone downhill. Its disappointing. I've used them for years. I'm going to look for a competitor that is interested in customer service.
My adult very tech savvy children thought they were ordering prescription sunglasses as a gift for their father. When they arrived, they were not sunglasses. Because the photo on the item has singles lenses, they did not know they needed to call our sunglass material on the order. He already has prescription regular glasses so he doesn't need these, and customer service basically said we had to order and pay for tinted lenses which adds greatly to the expense. So, not happy, has pair of expensive glasses he doesn't need and no sunglasses. I'd be a happy customer if you would just fix this by replacing the lenses.
I think the lenses are very high-quality and they did a great job putting them into the frames that I supplied. I can see very well with my new prescription and my experience with lensable was pleasant and great! Will be using them again.
They are the company that supplied the lenses to my favorite sunglasses and they were absolutely perfect and super easy to work with.
I have a big head so I always struggle trying to find frames my size so, When every other company told me no it couldn't be done, you were the only once that accepted my order and processed it with no hesitation... thank you
I've ordered 6 pairs of replacement lenses thru Lensabl and the service is very good. Reasonably fast turnaround and fair prices when you can find a discount, which is usually. I had one pair come back that made my eyes strain but I thought it was the new Rx. Not sure now that it wasn't a manufacturing error since a subsequent pair using another vendor and the same Rx came out fine.
For lens replacement, after sending your frames in you don't hear anything for several weeks, if at all. This has been my experience on 2 orders now.
I had an issue with a pair of frames that I didn't notice right away. One email to customer service all it took to get the ball rolling and get the issue resolved
Nothing less than I would expect. In a world where online businesses are incredibly suspect, I'm relieved to know that Lensabl can be trusted.
All lenses that I have purchased from Lensabl have been great. Even better than those that I have picked up from my Eye doctor!
My previous experiences have been well and wanted to give a higher rating, but the amount of the price increase is ridiculous and has given other companies a foot in, making it very challenging to utilize Lensabl on a limited budget!
I ordered a wrong prescription and a customer service rep (Julie), couldn't have been more helpful and attentive. I've shopped the rest but Lensabl is the best!
Last time the item was shipped to wrong address, which I was able to track with the tracking number. Despite numerous attempts to resolve I was told there was no way to replace order or get a refund.
Online procedure for progressive lenses was easy. Had my doubts but the finished product is great. The fields in my lenses are spot on. Really happy with my purchase
Been almost a month since placing order and evry week I request a status, there is another issue, first lens were made awaiting frames, frames arrived takes about 5 to 6 business days, lastly issues with lenses during inspection needs to take 3 to4 business days, 7 business days later no shipping information and no communication from vendor. This is one of the worse experiences I've had and will not order or recommend this lens manufacturer
So many eyeglasses vendors sell flimsy frames – even WarbyParker's felt fragile. Until I needed prescription lenses, I'd been using ICU readers that had metal hinges. But I couldn't find such great frames anywhere else. So I was beyond delighted to discover that Lensabl would put new lenses into my reliable reader frames – and the shipping was even free. Lensabl makes it easy, and even has free shipping. Very exacting service too.
I sent my favorite frames that I purchased online (hard to find) and purchased the lenses from Lensable. They sent me a postage paid box, I placed my frames in the box and shipped it to them. They manufactured the lenses to my specifications, installed the lenses in my frames and shipped them back to me. The lense were excellent they are high quality and fit the frames exactly. I'm quite pleased and recommend their service.
This is my fourth purchase, though the first three have just been replacement lenses. I'm sure this one will be as good! Thank you!
Great! My sunglasses are still as new!
My first experience with Lensabl was GREAT. Their staff were very easy to work with, and understood what I needed and wanted, and supplied me with awesome lens in my old time frames.
Al Torok
Feb 13,2022, 10:45 AM PST
Rhinna,
I just received my safety glasses from your lab.
They are GREAT!
I can't believe that your company was able to put the new lens in my older frames. I bet your team was asking each other, where did these frames ever come from.? Years ago, there was a company called AO (American Optical) that made REAL safety glasses. Unfortunately for many of us, they sold out, and the new company did not continue the frame.
I would now like to have a pair of every day glasses from your company, put new Rx lens, into a current frame that I would supply.
Can you now start a new order form for me?
Many Thanks,
Al
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members