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Get the high-quality lenses you need, in your own frames, all from the comfort of home starting at just $97. We also carry designer frames, contacts, and provide at-home vision prescription renewals.
Upgrade your vision today at lensabl.com
Lensabl Reviews Summary
Lensabl has garnered a reputation for providing high-quality lenses and a convenient service for replacing lenses in existing frames, with many customers expressing satisfaction with the product quality and the speed of delivery. However, concerns have been raised regarding customer service responsiveness, particularly during issue resolution, as well as occasional discrepancies in prescription accuracy. While many customers appreciate the transparency and communication throughout the process, there are notable frustrations related to the handling of returns and remakes. Overall, Lensabl is viewed positively, though improvements in customer support could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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I had placed an order and requested a box, but before the order could be completed I started doubting the accuracy of my prescription. So, I went for another eye exam and got a different prescription. I'm still sort of nervous that this will be correct, so I am hoping if it is not that I can get a refund.
But anyway, I paid for the first order, then canceled it, and with no hassle at all, your company refunded it, very courteously.
I liked being able to enter my own RX
I placed an order around Black Friday and requested Lensabl to send me a box to ship my existing frames + lenses on Black Friday 11/29. I then experienced radio silence. I once or twice logged into my account, saw that a shipping label had been printed, but nothing else. After I took the time to escalate a case with customer services, I eventually saw a shipping notification some 2 weeks later, after I'd placed the initial order. Fast forward, it took 4 weeks for my order to ship. From cradle to grave, 6 weeks. Roadrunner would have been caught by Wile E. Coyote. Based on this snail pace, I'll use a competitor next time.
My prescription was not done correct, this is the same prescription used for all of my glasses. Your lab did something wrong and you all are charging me to replace them. I will never use your service again.
Waited for the box. Sent in my glasses to be fitted to new Rx specs. VERY pleased with your service - which is why I've submitted my second order!
I signed up but did not receive the 15% discount
It took a very long time on my first pair, my current pair of progressives are very hard to use, so I am orderding single prescription close focus lenses
I ordered my first set of lenses. I ordered incorrectly. I asked to change and was advised I would get a retroactive 25% discount on the next order. I'm wondering how this will turn out.
User friendly process which is quick and efficient.
The website doesn't provide information on the order. I have to contact customer service to provide the shipping label, ask for an order status, and a the tracking number of the order being ready.
Ordered these on 12-01-25, mailed my frames out on 12-09-25, DID NOT receive my order until JANUARY 6th 2026. I usually have a very good experience with lensabl. This time I was disappointed to get my order with one of the lenses not installed. I had to work it into place and now it pops in & out constantly. Not sure what to do at this point. It's my only pair of glasses right now and I can't mail them away or I won't be able to see.
Lensabl used to be reasonably priced and great service. However, this last set of orders have taken almost 30 days turnaround and the system provides no tracking info. The company has really gone downhill. Its disappointing. I've used them for years. I'm going to look for a competitor that is interested in customer service.
My adult very tech savvy children thought they were ordering prescription sunglasses as a gift for their father. When they arrived, they were not sunglasses. Because the photo on the item has singles lenses, they did not know they needed to call our sunglass material on the order. He already has prescription regular glasses so he doesn't need these, and customer service basically said we had to order and pay for tinted lenses which adds greatly to the expense. So, not happy, has pair of expensive glasses he doesn't need and no sunglasses. I'd be a happy customer if you would just fix this by replacing the lenses.
I think the lenses are very high-quality and they did a great job putting them into the frames that I supplied. I can see very well with my new prescription and my experience with lensable was pleasant and great! Will be using them again.
They are the company that supplied the lenses to my favorite sunglasses and they were absolutely perfect and super easy to work with.
I have a big head so I always struggle trying to find frames my size so, When every other company told me no it couldn't be done, you were the only once that accepted my order and processed it with no hesitation... thank you
I've ordered 6 pairs of replacement lenses thru Lensabl and the service is very good. Reasonably fast turnaround and fair prices when you can find a discount, which is usually. I had one pair come back that made my eyes strain but I thought it was the new Rx. Not sure now that it wasn't a manufacturing error since a subsequent pair using another vendor and the same Rx came out fine.
For lens replacement, after sending your frames in you don't hear anything for several weeks, if at all. This has been my experience on 2 orders now.
Nothing less than I would expect. In a world where online businesses are incredibly suspect, I'm relieved to know that Lensabl can be trusted.
All lenses that I have purchased from Lensabl have been great. Even better than those that I have picked up from my Eye doctor!
My previous experiences have been well and wanted to give a higher rating, but the amount of the price increase is ridiculous and has given other companies a foot in, making it very challenging to utilize Lensabl on a limited budget!
I ordered a wrong prescription and a customer service rep (Julie), couldn't have been more helpful and attentive. I've shopped the rest but Lensabl is the best!
Last time the item was shipped to wrong address, which I was able to track with the tracking number. Despite numerous attempts to resolve I was told there was no way to replace order or get a refund.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members