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Lensabl

Overview

Lensabl has garnered a reputation for providing high-quality lenses and a convenient service for replacing lenses in existing frames, with many customers expressing satisfaction with the product quality and the speed of delivery. However, concerns have been raised regarding customer service responsiveness, particularly during issue resolution, as well as occasional discrepancies in prescription accuracy. While many customers appreciate the transparency and communication throughout the process, there are notable frustrations related to the handling of returns and remakes. Overall, Lensabl is viewed positively, though improvements in customer support could enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

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5,676 reviews
+344
How would you rate Lensabl?
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Virginia
1 review
0 helpful votes
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Wrong Everything
June 30, 2025

The process was good and very efficient. Sadly the product wasn't. The "brown" tint came out to be a reddish almost red tint, instead of brown. And when worn, I can't see well with them. I can't see clearly, yet, I know it is the correct prescription because I'm using it with my regular glasses. I've been traveling a lot for work and missed the window. Now I'm stuck with a useless prescription. I'm sad.

Date of experience: June 20, 2025
GB
1 review
0 helpful votes
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Love this service
July 12, 2025

I have used Lensable on 3 occasions having new lenses put in existing frames. All 3 have are progressive lens prescriptions. The results have been perfect! Highly recommended. Quick service and less expensive than other sources.

Date of experience: July 2, 2025
Virginia
1 review
0 helpful votes
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Ruined my Ray Ban Frames
July 2, 2025

I sent my $200 frames in and got them back so stretched out they fall off my face. They offered me $14 to get them adjusted, but nobody has been able to bend them back. The lenses don't seem to fit right. So, I have $50 sunglasses that are useless. Awful!

Date of experience: June 22, 2025
Virginia
1 review
0 helpful votes
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Horrible experience
July 2, 2025

I sent my glasses in 2 weeks ago and still have no update on my glasses coming back. The tracking number with my order is invalid. I tried to contact customer service with zero success. Convinced that i will never receive my glasses.

Date of experience: June 22, 2025
New York
1 review
0 helpful votes
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Mostly Happy
July 7, 2025

Process was fast and efficient and the quality of the lenses are fantastic. My only frustration was the difficulty of actually trying to get someone on the phone just to double check the measurements and lens prescription and the logistics of it all. That being said, I will definitely be using Lensabi again. Thank you

Date of experience: June 27, 2025
Texas
1 review
0 helpful votes
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Inferior coating
May 22, 2025

First-time buyer: The coating began deteriorating almost immediately. I initially assumed it might be a temporary layer, but after 36 years of wearing glasses, I've never experienced anything like this.

Date of experience: May 12, 2025
Texas
1 review
0 helpful votes
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THE WORST! LOST MY FRAMES!
July 6, 2025

You lost my irreplaceable Warby Parker frames. They do not make them anymore, so I am out of luck. This is literally the business you are in—replacing lenses. How do you lose a frame?

Date of experience: June 26, 2025
California
1 review
0 helpful votes
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Prescription sunglasses
July 14, 2025

My vintage rayban frames where fitted with a new prescription sunglasses lens which fit the frames perfectly. It's great that i can keep my vintage frames.

Date of experience: July 4, 2025
Turkey
1 review
0 helpful votes
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Yikes Bad experience
April 21, 2025

I ordered a pair of Ray Ban Metas. With prescription transition lenses In error I ordered the wrong size. I reached out immediately to Lensabl. I did not receive a response until the next day when I was told the order was at the lab and too late to change. Not happy!

Date of experience: April 11, 2025
Oregon
1 review
0 helpful votes
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Ordered 4 months ago, haven't received
April 22, 2025

I ordered lenses for a Viture VR glasses insert in January, and am still waiting in April! Lensable keeps telling me that the frame isn't available right now, the frame is $13 next day delivery on Amazon, total BS.

Date of experience: April 12, 2025
Ohio
1 review
0 helpful votes
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Worst optical experience ever
April 21, 2025

You guys sold me frames that you didn't have in stock, I payed for for expedite shipping literally for nothing. When buying the frames I got offered to add RX lenses, I passed on it, later on, and few days later, I decided to move forward with lenses and return the frames for the service that you offer for lenses to my surprise you guys decided that the frames that I bought from YOU and offered lenses for, were not elegible for your service. After sent you an email someone said they will do it. Days later a different person email me saying you guys couldn't do it. Still took my money for shipping. Everytime In social media in a group for Ray Ban Meta, if someone mentions you company, literally had a bad experience like mine, and if someone mentions your company as an option to get your services I basically tell them my experience making sure they don't have a similar experience like mine.

Date of experience: April 11, 2025
Virginia
1 review
0 helpful votes
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I ordered all three and each one meets all my expectations and exceeds.

Date of experience: June 19, 2025
Maryland
1 review
0 helpful votes
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Excellent service
April 21, 2025

Excellent service! I've had two pairs of eyeglasses prepared with my prescription an exceptional job!

Date of experience: April 11, 2025
Florida
1 review
2 helpful votes
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They're supposed to send you contacts every 90 days and its AWLAYS late. Literally you don't get what you pay for or what they advertise. And to be honest... many of these positive reviews are ABSOLUTELY generated by AI. Simple sentences which say the same thing over and over. Go to trustpilot, go to Reddit, everyone including myself hates this company. Avoid at all costs.

Date of experience: February 27, 2025
New York
1 review
0 helpful votes
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The glasses have writing on the lens
April 21, 2025

I was not told that the glasses will have lettering on the glass before ordering. I want a full refund.

Date of experience: April 1, 2025
Henry H. Lensabl Rep
3 months ago

All progressive lenses come with faint engravings that serve as alignment guides for the prescription. These markings are a standard part of the lens manufacturing process and cannot be fully removed. While they are designed to be subtle and not interfere with vision during everyday wear, they are necessary for ensuring proper functionality.

Maryland
1 review
0 helpful votes
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I looked at the raving reviews for Lensabl and decided to send in my favorite pair of sunglasses to get prescription lenses. The lenses were just a dark, basic black. Non-polarized, easy enough. I paid to have the custom color to match my old lenses since I didn't want a change in the color at all. I got back my glasses ruined. The lenses look like tinted glasses? Not dark at all. No protection from the sun when you're outside. They're also this odd blue, grey color. Lensabl does not offer refunds so I am now out the money on the original sunglasses, out the money for the prescription lenses, and had to pay to reorder my original sunglasses since the new ones were unwearable. PLEASE save your money and do not order from this company since they are unwilling to refund when glasses are ruined.

Date of experience: January 19, 2025
New Jersey
1 review
0 helpful votes
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Overall satisfaction...
April 21, 2025

Easy website, quick delivery, excellent quality and clarity...
I do wish they had recommended high index lenses for me - one of my lenses is pretty thick - not a dealbreaker though...

Date of experience: February 7, 2025
Tennessee
1 review
0 helpful votes
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AMAZING QUALITY AND EXPERIENCE!
November 28, 2024

Just like the title of this review, I've received nothing but amazing quality and experience. I've appreciated the communication they gave me, and the transparency. They for-warned me ahead of time that my frames my receive some damage, due to the age of my frames which I've had for the last seven years. I didn't want to get a whole new set, as my frames were in still good condition. I was suggested of this company from my boss, and it was the best decision I've made with my eye sight! When I need new lenses again, I know who I'm going to. Thank you Lensabl!

Date of experience: November 18, 2024
North Carolina
1 review
0 helpful votes
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Lensable charged hundreds of dollars and cannot even provide usable lens after remaking the order. I really liked my Oakley clubface frames model OX3102, so I then ordered the same prescription at GlassesUSA.com with immediate excellent success. It is clear lensable does not have the expertise to provide a quality product. Even after re-making the order.
Lenable offered to make the SAME order AGAIN for $151.50, which INCLUDED a 25% discount. How many of you reading this, believe lensable would have magically made this right the THIRD Time? I had already paid over $200 plus lost TWO MONTHS as it took three weeks the First Time from 1/1/2025 to late January and THEN the SECOND lens was received 2/25/2025! I lost hundreds of dollars at lensable and yes I will never order from lensable again.

Date of experience: January 1, 2025
Florida
1 review
0 helpful votes
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Almost perfect!
November 27, 2024

The only issue with it is that as you can read from my order, it contained my specific color of blue transition lenses. My glasses did not contain blue, I think they are grey or charcoal. All else, great.

Date of experience: November 17, 2024