LensablReviews 6,191

The process of sending my frames was simple because they provided me a box and shipping label. When the work was done it was done well and within a very reasonable timeframe.

The lenses have worked out well with multiple pairs of glasses. My only complaint is that it takes too long to get the shipping box and too long to get the lenses back. They should provide more rapid shipping with the cost of the lenses at the same price rather than USPS

The initial lens were done incorrectly (Blue tint with gold when the original lens were brown with gold mirror). I had to send back for correction. However, the new lens didn't match the quality of the original lens. I wish I had sent the glasses back to the original Optometrist.

Turnaround took too long and communication was terrible. Delay after delay… Really disappointed but I am giving this one more shot. Let's see if turnaround is as advertised.

Took too long to process. If it was not for the attentiveness of your customer service person Johanna Rivera, who was awesome, I would likely have not come back!

I needed lens replacement for my sunglasses, and wanted transition drivers. I got the replacements done, everything looks good, but the lenses are not "transitions" - they do not get lighter or darker at all...

I ordered some prescription sunglasses earlier this year. It seemed like it took a long time to get the lenses made, but once they were finished they shipped fast and were crystal clear! I was super bummed when I lost them…

My order was not filled and i was not informed of it until I contacted them. I was also forced to purchase the more expensive product because it was on the prescription when there was a less expensive option.

The service has been fairly good, but it's just aggravating having to redo everything every time, and not be able to reset my password or use old passwords.

When I opened the case to check out my new glasses, one of the lenses fell out of the frame. Because of my shaky hands and the size of the screws, it took me about 20 minutes to secure the lens. After that the glasses have been great.

Great service, according to my research, the brand/type of lenses is rated #1 in the marketplace, it would be a good idea if you could market that at least as a very premium, highly rated brand/type(Shamir).

I had a great experience with my order, however, I wish I had a faster shipping to and shipping from option. Additionally, I think you all should have REAL/ACTUAL picture examples of the various shade lenses as well as the gradient options so that one can have a real life example of how it will look like. I think if I had a better example, I would've chosen a different lens shade level in my previous order.

My frames were cracked in the process of replacing the lenses. I'm surprised that QC didn't catch it before shipping them to me. While you ultimately replaced the frames, I had to try and insert the lenses myself-- without success.

I replaced the lenses on some vintage Persol glasses that I liked and also replaced the lenses in my sunglasses so that they would have prescription. Both came back great and it was much cheaper than buying new frames. However there seem to be something weird with the shipping as the boxes Lensabl was to send me so that I could ship my glasses, literally took weeks to get to me.

From designer rimless frames with the wrong size/shape lens Lensable made me correct size and shape lens with progressive prescription in upgrade Trivex material and with upgrade Crizal coating -- to be the best glasses I've had in 63 years. Lensable gives a quality of service I find rare in any business.

Ordered distance lenses for driving using frames I owned. Great value so I could get one pair of glasses for each car I drive. Well worth the expense to have glasses on hand at all times for safety.

The process was easy. I was able to download my prescription. My glasses were packaged beautifully when I received them. Everything went well. I was very tentative at first. I'm ordering my second pair now!

The prescription on both lenses were confirmed by optometrist as correct … however, the nearsightedness~farsightedness transition between the R and L lenses are misaligned by 3-4mm. Having prior positive experience I ignored negative reviews and assumed most people like myself tend to comment when motivated by a poor experience. Lesson learned.