LensablReviews 6,217

Got my lenses fine, but then had an issue with one box. Then had back and forth with support because I could only send a message to the general email box, no way to respond directly to the agent who answered. Plus, the agent had no interest in helping, just said any problems should be taken up with my doctor. So I gave up. Not likely to use them again

Shipping was extremely slow last round so hoping it all works out Better this time. We travel full time between the desert camping and occasionally an RV park. This time we are here for the next 4 weeks so hoping to receive them in time.

I needed glasses quick while I was in law school studying. I broke mine, and was in a pinch. Lensabl was easy, affordable for a student, and convenient. I got my glasses back fast, and they looked great.

My sunglasses are so nice! I even dropped them and then stepped on them. The lens popped out but fixed that and had just one little scratch. I wish there was a way to add insurance to the order.

Perfect service
Nice frames
On time delivery

Unfortunately for me my DR screw it with the RX and the prescription is not the correct one so I cant use the glasses

The process of sending my frames was simple because they provided me a box and shipping label. When the work was done it was done well and within a very reasonable timeframe.

The lenses have worked out well with multiple pairs of glasses. My only complaint is that it takes too long to get the shipping box and too long to get the lenses back. They should provide more rapid shipping with the cost of the lenses at the same price rather than USPS

The initial lens were done incorrectly (Blue tint with gold when the original lens were brown with gold mirror). I had to send back for correction. However, the new lens didn't match the quality of the original lens. I wish I had sent the glasses back to the original Optometrist.

Turnaround took too long and communication was terrible. Delay after delay… Really disappointed but I am giving this one more shot. Let's see if turnaround is as advertised.

Took too long to process. If it was not for the attentiveness of your customer service person Johanna Rivera, who was awesome, I would likely have not come back!

I needed lens replacement for my sunglasses, and wanted transition drivers. I got the replacements done, everything looks good, but the lenses are not "transitions" - they do not get lighter or darker at all...

I ordered some prescription sunglasses earlier this year. It seemed like it took a long time to get the lenses made, but once they were finished they shipped fast and were crystal clear! I was super bummed when I lost them…

My order was not filled and i was not informed of it until I contacted them. I was also forced to purchase the more expensive product because it was on the prescription when there was a less expensive option.

The service has been fairly good, but it's just aggravating having to redo everything every time, and not be able to reset my password or use old passwords.

When I opened the case to check out my new glasses, one of the lenses fell out of the frame. Because of my shaky hands and the size of the screws, it took me about 20 minutes to secure the lens. After that the glasses have been great.

Great service, according to my research, the brand/type of lenses is rated #1 in the marketplace, it would be a good idea if you could market that at least as a very premium, highly rated brand/type(Shamir).

I had a great experience with my order, however, I wish I had a faster shipping to and shipping from option. Additionally, I think you all should have REAL/ACTUAL picture examples of the various shade lenses as well as the gradient options so that one can have a real life example of how it will look like. I think if I had a better example, I would've chosen a different lens shade level in my previous order.

My frames were cracked in the process of replacing the lenses. I'm surprised that QC didn't catch it before shipping them to me. While you ultimately replaced the frames, I had to try and insert the lenses myself-- without success.