I have been promised a cancelation refund going on 6 mos. Via email and responses from BBB. Why is my refund not issued?

asked by Dixie D. on 7/2/21

2 Answers
Thumbnail of user giselley5

I am having the same experience. Took my money, lost my frames and have done nothing on refund nor damages. I filed with BBB as well. Why are they still in business is a surprise to me?How many more consumers do they need to harm before they are fined and/or shut down?

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Thumbnail of user feliciab202

Getting your money back from 'Lensabl' is more wishful than factual. I also filed a complaint about "Lensabl" with the 'BBB'. "Lensabl' didn't bother to answer 'BBB', until so many negative complaints started to pile up about them that they needed to address their "F" rating with the 'BBB'. This only occurred 1 year and 5 months after the complaint was filed. They take the money and run.

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