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Lensabl

Overview

Lensabl has a rating of 3.7 stars from 5,786 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Lensabl most frequently mention customer service, new lenses and great job. Lensabl ranks 2nd among Eyeglasses sites.

service
1,051
value
581
shipping
569
returns
242
quality
560
This company responds to reviews on average within 0 days

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5,696 reviews
+344
How would you rate Lensabl?
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Massachusetts
1 review
0 helpful votes
Follow Maya M.
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AMAZING experience
October 6, 2024

The glasses and transition lenses are better than I could have imagined. I was having such a hard time finding frames I liked and when I finally did I couldn't fine anywhere to fill my prescription and add transition lenses at a reasonable price. I love the discount code for first time customers and the extras included in the box like the travel lens cleaner. I will be back once it's time to change my prescription or when I find a new pair frames!

Date of experience: September 26, 2024
Missouri
1 review
0 helpful votes
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Glasses took longer to receive than expected.
October 8, 2024

Glasses are great. The glasses took a long time to be delivered. After contacting them they said they did not receive the shipment of frames on time, would of been nice if they would of informed me they were waiting for the shipment of frames instead of me having to contact them.

Date of experience: September 28, 2024
Arizona
1 review
0 helpful votes
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Great Option
October 3, 2024

I have sent in two pairs of favorite sunglasses to replace standard lenses with a progressive prescription and both pairs turned out great. I chose Transitions Xtractive for one pair and I'm very happy with them.

Date of experience: September 23, 2024
North Carolina
1 review
0 helpful votes
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Very Surprised and will use this service again
October 4, 2024

I found some super cute frames on popular online marketplace. I took them to a well-known eyeglass chain to get them to replace the frames, they said they could not get the lenses out! Truthfully, they didn't even really try. I looked up Lensabl as an alternative. The reviews weren't great but I was willing to risk it. Very happy with the service.

I sent the frames in myself instead of waiting for Lensabl packaging so can't comment on the time it takes to get the box, then back to the lab but the time between sending them off and receiving them back was about 2 weeks.

Not sure how accurate the order status tracker is on Lensabl account is but it was good for a reference.

Date of experience: September 24, 2024
California
1 review
0 helpful votes
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Lens quality Is worth for the money
September 26, 2024

This is my first order at lensabl of lens replacement. I got the single vision with their basic lenses that come with AR coating, UV, and Scratch Resistant for only around seventy dollars. I am happy with my purchased.

Date of experience: September 16, 2024
Oregon
1 review
0 helpful votes
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Took too long
October 21, 2024
Updated review

My lens order was elaborate, bifocal, transition lens, sunglass tint and mirror finish. This took 6 weeks. I think the lens turned out great but it took too long with little communication about why.

Date of experience: October 9, 2024

I'M JUST HOPING YUOU DON'T CHARGE ME TWICE, ON PAYPAL...
August 25, 2024
Previous review

I'M JUST HOPING YUOU DON'T CHARGE ME TWICE, ON PAYPAL AS I HAD TO GO GET NEW PRESCRIPTION

Date of experience: August 15, 2024
California
1 review
0 helpful votes
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Glasses seem done correctly and I'm ok the way they look they are great. But I believe they weren't don't correctly. My left eye is good but my right eyes seems like it wasn't done correctly. Can't see right something is off on my glasses

Date of experience: October 2, 2024
California
1 review
0 helpful votes
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Just what I expected.
August 25, 2024

The process is very simple, fast and worth every penny spent. They made my favorite non prescription sunglasses my favorite accessory with prescription lenses that I could actually see out of. Best purchase I have made in a long time.

Date of experience: August 15, 2024
Virginia
1 review
0 helpful votes
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Horrible customer service
October 11, 2024

I tried canceling this order the minute after I placed it and realized this was regular glasses and not sunglasses and it wouldn't let me. Now that I have them I've been trying to reach someone and put in request to have someone reach out to me like 3 times and I've heard nothing! I want to return these!

Date of experience: October 1, 2024
Missouri
1 review
0 helpful votes
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Transition lens are not getting dark enough
August 24, 2024

I used Lensabl to add Transition lenses to my sunglasses, hoping for a versatile pair that adapts to different lighting conditions. Unfortunately, the lenses don't get dark enough, especially in bright sunlight, leaving me squinting more than I'd like. I wish I had gone with regular sunglasses lenses for better protection and comfort. A bit disappointing for what I was hoping to achieve.

Date of experience: August 14, 2024
Megan H. Lensabl Rep
8 months ago

Thank you for sharing your experience with us. We’re sorry to hear that the Transition lenses didn’t meet your expectations, especially in bright sunlight. Transition lenses are designed to adapt to varying light conditions, but we understand that they may not always reach the same level of darkness as regular sunglasses lenses, particularly in very bright environments. Your feedback is valuable, and we’ll use it to help guide future customers in making the best choice for their needs.

North Carolina
1 review
0 helpful votes
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Goodr + Lensabl = perfection
October 6, 2024

I love goodr glasses, for everyday as well as sports activities. As a prescription eyeglass wearer, I'm thankful that Lensabl is now an option to order goodr prescription glasses at an affordable price!

Date of experience: September 26, 2024
Virginia
1 review
0 helpful votes
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Good process terrible quality.
October 4, 2024

The overall experience was great. They got my glasses and kept me updated the whole process and the online tools to see where it was at in the process was great, but the quality is honestly terrible. I can deal with it cause it was cheap enough but the window tint or whatever was put on the lenses to be "tinted" looks like a blind person did it. I did pay for the cheaper option as I only where them maybe once a week so maybe it's my fault and should have expected cheap but I honestly wasn't expecting it to be as bad as it is.

Date of experience: September 24, 2024
California
1 review
0 helpful votes
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Great!
September 23, 2024
Updated review

It was very easy to place an order and mail off my glasses. It took about a month to get them back, and they were perfect when I got them. A month is not that long, but it did feel long because I didn't get any updates once they let me know they had received my glasses. It could be helpful to send progress emails every week just I would know when to expect them. Thank you for an overall great experience.

Date of experience: September 13, 2024

The ordering process was easy and offered a lot of...
August 13, 2024
Previous review

The ordering process was easy and offered a lot of options. Hope the final product is just as good!

Date of experience: August 3, 2024
Colorado
1 review
0 helpful votes
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High quality progressive lenses - well done!
August 24, 2024

I am super impressed with Lensabl and the overall quality of my progressive lenses. It's sometimes not easy to get these just right, and mine are perfect. The transitions are good, peripheral vision is great, and the Tyvex lens is lightweight. My only critical comment is that the other measurements needed are not easy to obtain. I was lucky because I had those on the original prescription for these glasses, and the measurements differed for the right and left eyes. There is no way to account for this with the DIY measurement instructions.

Date of experience: August 14, 2024
Missouri
1 review
0 helpful votes
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Disappointed
September 26, 2024

The glasses that I ordered are not useable. I'm INCREDIBLY disappointed and frustrated. Due to my light sensitivity, I decided to save my money and order a pair of prescription sunglasses. I ordered the top notch everything, and they're not useable. Also, it took an incredibly long time to receive the sunglasses. The interactions with Lensabl was a shame. Customer service isn't difficult. Kind, isn't hard.
As I previously stated,

Date of experience: September 16, 2024
California
1 review
0 helpful votes
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Pleasantly surprised!
August 24, 2024

Loved the Lensabl experience! They send you a box to ship your frames with clear instructions. I will say, I did feel it took a while to return, but it is well worth the wait. My glasses are fantastic! I look super chic with trendy frames, but I can see crystal clear and the tint is PERFECT.

Date of experience: August 14, 2024
New York
1 review
0 helpful votes
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There was a delay in shipping the box for my frames and another delay in shipping my glasses with the new lenses. Therefore it took an over a month from the date of order to my receiving my glasses. However, I am satisfied with the new glasses and I understand that progressive lenses take longer to make.

Date of experience: August 14, 2024
New York
1 review
0 helpful votes
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I have no issues with the lenses provided, but the technician who installed my lenses scratched my designer frames in several places, all visible while I am wearing them. My frames are metal and have a screw to loosen and tighten the sockets, but it looks like the technician tried to wedge the lenses in as thought they were plastic. This visibly damaged the finish exposes the silver metal on my green and black finish 😢

I am still in the process of seeing what Lensabl can do for me, they have offered to replace my frames. I am hopeful all will work out.

Lensabl attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 6, 2024
California
1 review
0 helpful votes
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Super easy
October 26, 2024

This is my 3rd pair with Lensabl each one of my glasses are progressive and happy to tell they're perfect!

Date of experience: October 16, 2024
Puerto Rico
1 review
0 helpful votes
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Just okay
October 7, 2024

The ordering itself was easy. Really need a virtual try on feature. Also, a better way to communicate when there is a problem that you are waiting on the customer for since all emails go to spam.

Date of experience: September 27, 2024