Lensabl has a rating of 3.7 stars from 5,786 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Lensabl most frequently mention customer service, new lenses and great job. Lensabl ranks 2nd among Eyeglasses sites.
The glasses and transition lenses are better than I could have imagined. I was having such a hard time finding frames I liked and when I finally did I couldn't fine anywhere to fill my prescription and add transition lenses at a reasonable price. I love the discount code for first time customers and the extras included in the box like the travel lens cleaner. I will be back once it's time to change my prescription or when I find a new pair frames!
Glasses are great. The glasses took a long time to be delivered. After contacting them they said they did not receive the shipment of frames on time, would of been nice if they would of informed me they were waiting for the shipment of frames instead of me having to contact them.
I have sent in two pairs of favorite sunglasses to replace standard lenses with a progressive prescription and both pairs turned out great. I chose Transitions Xtractive for one pair and I'm very happy with them.
I found some super cute frames on popular online marketplace. I took them to a well-known eyeglass chain to get them to replace the frames, they said they could not get the lenses out! Truthfully, they didn't even really try. I looked up Lensabl as an alternative. The reviews weren't great but I was willing to risk it. Very happy with the service.
I sent the frames in myself instead of waiting for Lensabl packaging so can't comment on the time it takes to get the box, then back to the lab but the time between sending them off and receiving them back was about 2 weeks.
Not sure how accurate the order status tracker is on Lensabl account is but it was good for a reference.
This is my first order at lensabl of lens replacement. I got the single vision with their basic lenses that come with AR coating, UV, and Scratch Resistant for only around seventy dollars. I am happy with my purchased.
My lens order was elaborate, bifocal, transition lens, sunglass tint and mirror finish. This took 6 weeks. I think the lens turned out great but it took too long with little communication about why.
I'M JUST HOPING YUOU DON'T CHARGE ME TWICE, ON PAYPAL AS I HAD TO GO GET NEW PRESCRIPTION
Glasses seem done correctly and I'm ok the way they look they are great. But I believe they weren't don't correctly. My left eye is good but my right eyes seems like it wasn't done correctly. Can't see right something is off on my glasses
The process is very simple, fast and worth every penny spent. They made my favorite non prescription sunglasses my favorite accessory with prescription lenses that I could actually see out of. Best purchase I have made in a long time.
I tried canceling this order the minute after I placed it and realized this was regular glasses and not sunglasses and it wouldn't let me. Now that I have them I've been trying to reach someone and put in request to have someone reach out to me like 3 times and I've heard nothing! I want to return these!
I used Lensabl to add Transition lenses to my sunglasses, hoping for a versatile pair that adapts to different lighting conditions. Unfortunately, the lenses don't get dark enough, especially in bright sunlight, leaving me squinting more than I'd like. I wish I had gone with regular sunglasses lenses for better protection and comfort. A bit disappointing for what I was hoping to achieve.
I love goodr glasses, for everyday as well as sports activities. As a prescription eyeglass wearer, I'm thankful that Lensabl is now an option to order goodr prescription glasses at an affordable price!
The overall experience was great. They got my glasses and kept me updated the whole process and the online tools to see where it was at in the process was great, but the quality is honestly terrible. I can deal with it cause it was cheap enough but the window tint or whatever was put on the lenses to be "tinted" looks like a blind person did it. I did pay for the cheaper option as I only where them maybe once a week so maybe it's my fault and should have expected cheap but I honestly wasn't expecting it to be as bad as it is.
It was very easy to place an order and mail off my glasses. It took about a month to get them back, and they were perfect when I got them. A month is not that long, but it did feel long because I didn't get any updates once they let me know they had received my glasses. It could be helpful to send progress emails every week just I would know when to expect them. Thank you for an overall great experience.
The ordering process was easy and offered a lot of options. Hope the final product is just as good!
I am super impressed with Lensabl and the overall quality of my progressive lenses. It's sometimes not easy to get these just right, and mine are perfect. The transitions are good, peripheral vision is great, and the Tyvex lens is lightweight. My only critical comment is that the other measurements needed are not easy to obtain. I was lucky because I had those on the original prescription for these glasses, and the measurements differed for the right and left eyes. There is no way to account for this with the DIY measurement instructions.
The glasses that I ordered are not useable. I'm INCREDIBLY disappointed and frustrated. Due to my light sensitivity, I decided to save my money and order a pair of prescription sunglasses. I ordered the top notch everything, and they're not useable. Also, it took an incredibly long time to receive the sunglasses. The interactions with Lensabl was a shame. Customer service isn't difficult. Kind, isn't hard.
As I previously stated,
Loved the Lensabl experience! They send you a box to ship your frames with clear instructions. I will say, I did feel it took a while to return, but it is well worth the wait. My glasses are fantastic! I look super chic with trendy frames, but I can see crystal clear and the tint is PERFECT.
There was a delay in shipping the box for my frames and another delay in shipping my glasses with the new lenses. Therefore it took an over a month from the date of order to my receiving my glasses. However, I am satisfied with the new glasses and I understand that progressive lenses take longer to make.
I have no issues with the lenses provided, but the technician who installed my lenses scratched my designer frames in several places, all visible while I am wearing them. My frames are metal and have a screw to loosen and tighten the sockets, but it looks like the technician tried to wedge the lenses in as thought they were plastic. This visibly damaged the finish exposes the silver metal on my green and black finish 😢
I am still in the process of seeing what Lensabl can do for me, they have offered to replace my frames. I am hopeful all will work out.
This is my 3rd pair with Lensabl each one of my glasses are progressive and happy to tell they're perfect!
The ordering itself was easy. Really need a virtual try on feature. Also, a better way to communicate when there is a problem that you are waiting on the customer for since all emails go to spam.
Answer: I was not so lucky and have had a horrible experience withLensabl. After two months I'm still waiting for progressive lenses that cost over $600 and Neither my frames nor the lenses I ordered are back to me. Next time I will use a local eyewear store.
Answer: They falsely boosted about putting new lenses in existing frames (in a very short turn around like a week) not the 8 months it's been
Answer: Once your frames arrive at our lab, assuming you've provided all required Rx information, lens production is 4-7 business days on average before shipping
Answer: I purchased some really awesome vintage glasses with octagonal black plastic frames made in France, probably from the late 1960s or early 1970s. I was so excited to have them made into sunglasses. I took them to my local optical shop and was told, "I hope you didn't spend much on these because you wasted your money. No one will touch frames this old, because the plastic is so brittle it will just shatter." I was so disappointed. I tossed them in a drawer and forgot about them for a few months. Then I saw an ad for Lensabl online. I contacted them and asked if they could work with vintage frames, and the answer was "No problem!" I was nervous to send the frames in but figured I didn't have anything to lose. I just received the glasses back in the mail today (two weeks from when I mailed them in), and they are incredible! The frames were cleaned and straightened, and the new lenses are perfect. I love them so much. Thanks, Lensabl!
Answer: They clearly don't have the infrastructure set up to be in this business where each frame is a customer order. In cases like they they are not staffed with customer services that can be actually helpful which only result in wrongly made glasses. They broke my glasses and are not trying to it at all. I posted review on here before and then it just disappeared for some reason, I'm not sure if they are paying people to get rid of negative reviews.
Answer: Transitions take an upwards of 30 seconds to Transition. The weather conditions can impact the Transition time. Brighter and warmer outside conditions= transitions faster.
Answer: I am having the same experience. Took my money, lost my frames and have done nothing on refund nor damages. I filed with BBB as well. Why are they still in business is a surprise to me?How many more consumers do they need to harm before they are fined and/or shut down?
Answer: All prices are in USD ($) but we do ship to Canada as well :)
Answer: Yes all of our lenses are guaranteed or we will re-make them if any issues once you receive them back. Thanks!
Thank you for sharing your experience with us. We’re sorry to hear that the Transition lenses didn’t meet your expectations, especially in bright sunlight. Transition lenses are designed to adapt to varying light conditions, but we understand that they may not always reach the same level of darkness as regular sunglasses lenses, particularly in very bright environments. Your feedback is valuable, and we’ll use it to help guide future customers in making the best choice for their needs.