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Lensabl

Overview

Lensabl has a rating of 3.7 stars from 5,786 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Lensabl most frequently mention customer service, new lenses and great job. Lensabl ranks 2nd among Eyeglasses sites.

service
1,051
value
581
shipping
569
returns
242
quality
560
This company responds to reviews on average within 0 days

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5,696 reviews
+344
How would you rate Lensabl?
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Turkey
1 review
0 helpful votes
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Yikes Bad experience
April 21, 2025

I ordered a pair of Ray Ban Metas. With prescription transition lenses In error I ordered the wrong size. I reached out immediately to Lensabl. I did not receive a response until the next day when I was told the order was at the lab and too late to change. Not happy!

Date of experience: April 11, 2025
Maryland
1 review
0 helpful votes
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Excellent service
April 21, 2025

Excellent service! I've had two pairs of eyeglasses prepared with my prescription an exceptional job!

Date of experience: April 11, 2025
Texas
1 review
0 helpful votes
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Awesome Sauce!
April 21, 2025

I bought these super cute frames in Spain. I had never used lensabl before, and I was very pleased with how they got my prescription correct!

Date of experience: February 26, 2025
New Jersey
1 review
0 helpful votes
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Overall satisfaction...
April 21, 2025

Easy website, quick delivery, excellent quality and clarity...
I do wish they had recommended high index lenses for me - one of my lenses is pretty thick - not a dealbreaker though...

Date of experience: February 7, 2025
North Carolina
1 review
0 helpful votes
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Great job with challenging frames
April 25, 2025

I needed prescription lenses put into a set of motorcycle glasses I bought. They were wrap arounds, and many of the places I considered wouldn't touch them due to the complexity of the work. Lensabl was fantastic, contacted me when they needed info, and my glasses were ready in 2 weeks. A few months later I needed new glasses, got them from optometrist, but was never happy with the fit. They couldn't use my old frames as they said that they aren't in circulation anymore (?). So I sent them to Lensabl, and they again did a fabulous job. Highly recommend.

Date of experience: January 7, 2025
New Jersey
1 review
0 helpful votes
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I love the Authentic II
December 26, 2024

The best pair of frames that I've had, love the look & style of rimless frames! So far everything is good, got my doctor to put my prescription in through my insurance! I'll be keeping up with James Oro to see what new frames they come up with & I will consider to buy more frames in the future!

Date of experience: December 16, 2024
Florida
1 review
0 helpful votes
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Fast Delivery
December 2, 2024

First time shopper and I can say it was a smooth process. Glasses came extremely fast and look exactly as show. Prescription was prefect, will definitely shop again

Date of experience: November 22, 2024
Tennessee
1 review
0 helpful votes
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AMAZING QUALITY AND EXPERIENCE!
November 28, 2024

Just like the title of this review, I've received nothing but amazing quality and experience. I've appreciated the communication they gave me, and the transparency. They for-warned me ahead of time that my frames my receive some damage, due to the age of my frames which I've had for the last seven years. I didn't want to get a whole new set, as my frames were in still good condition. I was suggested of this company from my boss, and it was the best decision I've made with my eye sight! When I need new lenses again, I know who I'm going to. Thank you Lensabl!

Date of experience: November 18, 2024
Florida
1 review
0 helpful votes
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Almost perfect!
November 27, 2024

The only issue with it is that as you can read from my order, it contained my specific color of blue transition lenses. My glasses did not contain blue, I think they are grey or charcoal. All else, great.

Date of experience: November 17, 2024
Wisconsin
1 review
0 helpful votes
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Great Experience
November 25, 2024

Prices are reasonable, and I love my new glasses. Customer service is good if a little slow. It can be difficult to tell from the site how long it'll take to get your glasses, but this is the third pair that I've received, and will likely use them again.

Date of experience: November 15, 2024
Illinois
1 review
0 helpful votes
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Second times a charm
November 26, 2024

The first time my order came through, I couldn't see with my new glasses. Everything was blurry and they gave me a headache. I contacted customer service and, after several emails over a two week period, they finally agreed to remake the lenses. When the second pair came in, they were perfect. I loved the frames I had and not many places will allow you to keep your old frames so there is definitely a need for this type of business but I don't know if I would use Lensabl again. The hassle of trying to get the lenses remade when I repeatedly told them I could not see was stressful - especially knowing I couldn't get a refund.

Date of experience: November 16, 2024
Florida
1 review
0 helpful votes
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Seamless and professional
November 26, 2024

I always looks this particular frame but the lenses were destroyed. I sent them into Lensabl and in a short period of time they are in my possession. I am now enjoying one of my favorite frames once again. TYSM

Date of experience: November 16, 2024
California
1 review
0 helpful votes
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Quality glasses
November 18, 2024

The only complaint is the website. It could be set up a little more clearly with having prescription glasses in their own category instead of imbedded within the sunglasses, I'd also recommend a virtual try on option!

Date of experience: November 8, 2024
California
1 review
0 helpful votes
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A few days after ordering my glasses, I received an email stating there had been an issue when making my lenses, so there would be a delay in shipping. Not a problem, but after about 2 weeks, I received no update. I emailed customer service and before I even got a response, I received an email stating the glasses had been shipped. They arrived a few days later. I'm very happy with the glasses, but the order process was a little odd…maybe just a coincidence that I emailed customer service the same day the glasses were being shipped.

Date of experience: November 17, 2024
New York
1 review
0 helpful votes
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Overall consistently happy with lenses
November 14, 2024

I've used lensabl about 5 times now to get prescription lenses in my glasses. Overall very happy with the quality but this last time my original frames seemed much wider and looser than when I sent them in.

Date of experience: November 4, 2024
California
1 review
1 helpful vote
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Easy!
November 16, 2024

So quick and easy. I am very happy with my lenses. They are perfect! I liked the status updates they give to let you know they received your frames and it in progress and when it's done and on its way to you.

Date of experience: November 6, 2024
California
1 review
0 helpful votes
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Worked well for my new glasses
November 9, 2024

I bought a nice pair of secondhand designer glasses and swapped out the lenses with premium lenses from lensabl. Very happy with how they turned out! I just wish they also helped adjust the frames since I'm figuring out how to do that at home.

Date of experience: October 30, 2024
Rhode Island
1 review
0 helpful votes
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Great service
November 25, 2024

Great service as always. Love Lensabi. Sent my glasses in that my dogs got. They reached out to me because the frames were scratched and wanted t make sure I want new lens put it.

Date of experience: November 15, 2024
California
1 review
0 helpful votes
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Love Lensabl
October 22, 2024
Updated review

I love how easy it is to order replacement lenses online! Fast service and you can track everything on the dashboard of your account. Only thing is this is my first pair that has an extreme glare especially at night and for somebody that needs glasses to drive it seems a little dangerous and not sure what happened

Date of experience: October 12, 2024

I love lensabl!
July 27, 2024
Previous review

I love lensabl! Easy and affordable

Date of experience: July 17, 2024
New Jersey
1 review
0 helpful votes
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Amazing Experience
November 2, 2024

For years I've been looking for a good place to replace my frames with my current prescription. Lensabl was a cheap, AND FAST service. They mailed out my glasses incredibly quick, and have a life long customer in me now. Highly recommend Lensabl.

Date of experience: October 23, 2024