Lensabl

Was unpleasantly surprised to find that insurance would not cover lens replacement in frames I really wanted to keep. The quote I got from Lensabl was about one-third of less of my out-of-pocket quote from my local vision center. Service was fast, and Lensabl kept accurate progress information available for each step of the order. Final touch was very safe snd secure packaging for delivery!

Always excellent work when I order replacement lenses. I've just completed my third order with Lensabl and will order more lenses in future.

I sent in my metal frames to have lense installed, they have small screws to loosen and tighten the eyeholes. However, the technician attempted to wedge in the lenses as though they were plastic, and scratched the frames in at least 4 places: https://photos.app.goo.gl/jofDKXu1QuHkmTRy8

I contacted Customer Service to see if they could help remedy the situation, and they have completely ignored me so far. I would not send expensive frames to Lensable since they did not treat them with the care I would expect.

I bought vintage frames off of ebay and there was no issue replacing the lenses with my perscription! I wish that Lebsabl offered frame cleaning/nose pad replacement, as when I got them back I noticed how much dirt had built up over the years on my vintage frames. The nose pads were disgusting, and in attempting to replace them myself I have scratched my new lenses, and on of the screws was impossible to get out and had to go to an optometrist office to get them to take it out. But the experience was fairly quick and I'm happy with my new frames and will be using this service again!

Sent in my frames to put updated Rx in them and I receive an email saying my frame description doesn't match what I sent, but would I like lenses installed in the frames they thought were mine? So I guess they mixed up my glasses with someone else's. But when I tried to contact them in response to their inquiry, I get another email saying do not send multiple e-mails on the same issue and that someone will e-mail me back the outcome. (Meh, customer service options) I would prefer to speak with someone at that point. They have a chat option but it was not as effective as speaking with someone. (my opinion)

Website was super user friendly when ordering lenses. I paid the extra money for 1 day shipping and I was actually surprised that it applied to both shipments (when they send you the box and then when they send your finished glasses). I was also pleased that they did not ruin my plastic frames. The last pair of plastic frames I had got ruined by America's Best, but Lensabl re-lensed them with no issues!

Over all, a good experience. However, i chose my frames based on the measurements and sizing provided on the website. Upon arrival (which took upwards of a month), i discovered that the glasses are actually too tight across the bridge of my nose. And, i can't return them without incurring a huge cost (my lenses are progressive, so even with frame replacement, i would have to rebuy my lenses…nope).

Waited about a month for my first delivery. Status updates from Lensabl were scarce and inaccurate. When glasses arrived the Rx was wrong! Was discovered that I entered 5 instead of.5 for the OC value. No Rx checking process? Really?

Had to pay over $200 for a remake and wait almost a month for that pair. So, ended up paying over $600 and waiting over 2 months to get a new pair of lenses. Lesson learned. Never again. Next time I'll go to my local optometrist.

I love Lensabl's business model, I've used Lensable a few times now, but I'm not thrilled that my last pair developed crazing due to poor application of the coating, and I was not given a free replacement.

Customer service only occurs by email
One email per day
What could be solved in a 2 min phone call takes over a week
It is a shame because the actual lenses are good

I had to send my original order back because the specifications were off, but received the corrected pair back quickly and they were perfect. Thank you!

It took over 3 weeks to get my glasses though all the communication I received from lensabl stated I should get it in a week.

I reached out 3 times to support for an update and found out my frames were on backorder. That is fine but you should have proactively told me not having to have me reach out.

Also with each support interaction I was told they would email me updates and they never did.

My second time contacting support they told me that my glasses would ship that day (Friday) but they did not ship until the following Tuesday.

Great fit, and perfect prescription. I didn't realize I had to send the glasses in at first, but when I did, there was a very quick turnaround.

I was skeptical of this service at first, but after receiving my new lenses, I am so grateful for such an efficient and affordable option. I will continue to do business with Lensabl in the future.

Just okay. Prices are comparable to my local optical office. No real savings for buying online. Should include an eyeglass case for the price you charge.

While I love that one of my favorite pairs of frames is now back in use once again, I wish that the process had gone much smoother. There is a definite lack of good communication, and the website design is very weak in the account area. It was nearly impossible to determine what stage my frames were in and when I might receive them, and I had no idea of any shipping details.