• Lensabl

Lensabl

Overview

Lensabl has a rating of 2.96 stars from 5,256 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Lensabl most frequently mention business days, quality control, and phone number problems. Lensabl ranks 4th among Eyeglasses sites.

  • Returns
    174

Proactively asks for customer feedback

This company responds to reviews on average within 7 days

Positive reviews (last 12 months): 60.3%
Positive
284
Neutral
51
Negative
136

Instant Feedback

340
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What reviewers want you to know

Positive highlights

  • I hoped to reuse my expensive frames with new prescription lenses and I tried Lensabl.

Critical highlights

  • Customer service is not good and provides canned responses with information you can already see online for your order.
  • The one time i got through vie phone to customer support they were no help and just rude.
How would you rate Lensabl?
Top Positive Review

“Slower than expected, but I got exactly what I ordered.”

CARL P.
2/4/24

There was some confusion on my exact prescription. I had to confirm some measurements from my eye doctor before things could proceed. Overall a very positive experience and I will order again. My only complaint was the back and forth via email took several days. A phone call after the initial email would have wrapped it up in one day.

Top Critical Review

“Don't use Lensabl for Lens replacement”

Howard S.
2/19/24

I can't speak to their other services. However, I strongly recommend not using Lensabl for lens replacement. Based on Lensabl's website and estimated timeframe, my glasses should have been on their way back last week. They received my glasses on Feb 1st. Since then the order status says that they should ship within 6 days. It still says that today. I contacted the company for an update on February 6th. At the time, I was told that they would ship out within 6 days. Unfortunately, they found an quality issue in their process and had to remake the lenses. I contacted them again today and they still have no idea of the status. There is no phone number or way to speak with a supervisor. They won't return my glasses. Lots of other options. Don't use Lensabl.

Reviews (5,256)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (873) prescription lenses (285) customer support (72)
Thumbnail of user tracygrantr
1 review
0 helpful votes
August 5th, 2022
Verified purchase

I am very pleased with the service. Gotta admit I was nervous because this is my first try. My glasses that was sent back to me became waaaay much better than when I had it brand new. I'm very happy with the enhanced transitions that I requested for. It gave my old pair a much better character. Thank you so much. Hope you guys stick around. More coming your way in the future.

Service
Value
Shipping
Returns
Quality
Thumbnail of user birdiev
1 review
0 helpful votes
August 29th, 2023
Verified purchase

I liked my old frames from years ago but they were falling apart so I bought the exact frames on ebay. I went to LensCrafters and the price I was quoted was ridiculous for them to put some new lenses in for me. I thought that there had to be a better way so I said no thanks and did some research and found Lensabl. I don't know how they got my measurements from some pictures I uploaded but my glasses and prescription (with progressives and transitions) are perfect. I will be using them again.

I didn’t get the box I requested to send in my glasses. They overnighted another one.

Reason I chose this business:

I saved over 300 dollars compared to my LensCrafters quote.

Service
Thumbnail of user sheridanc15
Sheridan C. – Lensabl Rep

Hi, Birdie!

We're delighted to hear that you had a great experience with Lensabl and that we could provide you with the perfect lenses for your frames at a much more reasonable price. Saving money without compromising on quality is important, and we're proud to offer that value to our customers. If you ever have any more eyewear needs or require further assistance, please don't hesitate to reach out. We look forward to serving you again in the future!

Thumbnail of user micheleg283
1 review
1 helpful vote
March 16th, 2021
Verified purchase

I researched MANY websites and local doctors before placing my order. I am so glad I did and arrived at Lensabl. I sent in frames I bought online and they gave me awesome progressive transition lenses that are purple like my frames. They ran into a snag while making my lenses and chose to start over to make me an entirely new set and let me know promptly what happened and why my order was delayed for a short time. Highly recommend and I'm going to order another pair!

Service
Value
Shipping
Quality
Thumbnail of user tatyanaf13
1 review
0 helpful votes
July 5th, 2023
Verified purchase

This is my second company making lenses for me and the best one yet! Glasses perfect price perfect turnaround even better. Highly recommend.

Reason I chose this business:

Convenient and they were able to use my frames which no one wanted to use

Thumbnail of user haylab
1 review
0 helpful votes
July 22nd, 2021
Verified purchase

I am so happy I found Lensabl. They are affordable, convenient, and fast!

My lenses were so scratched and it was going to cost me like $250 to get them replaced from my optometrist... which was about how much the frames and lenses cost in the first place. Such a rip off. So, I started perusing other options and found Lensabl. They were way more affordable and the entire thing was seamless, from ordering, to shipping my frames, and to getting them back.

I am so grateful and will definitely be using this again when I need to order another replacement.

Thumbnail of user downowc
1 review
0 helpful votes
September 21st, 2023
Verified purchase

My favorite frames showed up with new digital progressive lenses just before my vacation. Everything looks crystal clear and the glasses still fit like they they did before I sent them in. My previous local opticians would not work with my frames because they were 12 years old, or were charging astronomical prices. I tried Lensabl. The price was good. I was apprehensive because my account pages on their website were not usable. In the end Lensabl delivered. I recommend Lensabl.

Reason I chose this business:

It was the best option, price and service, for getting new lenses on my existing frames which I love.

Thumbnail of user sheridanc15
Sheridan C. – Lensabl Rep

Hi, DowNow c.!

Thank you for sharing your positive experience with Lensabl! We're delighted to hear that your favorite frames now have new digital progressive lenses and that they fit perfectly. Providing affordable and high-quality lens replacement for existing frames is one of our core offerings, and we're glad we could meet your expectations.

If you ever have more eyewear needs or any questions in the future, feel free to reach out. Your recommendation means a lot to us, and we're here to assist you whenever you need our services. Enjoy your crystal-clear vision on your vacation!

Thumbnail of user nealk45
1 review
0 helpful votes
July 9th, 2021
Verified purchase

Everything went well. You answered my questions promptly, which put me at ease. First pair of progressives and they work fine. Really not any type of breaking in period.
My only disappointment is they don't get as dark as I thought they would. But maybe after a few days, we'll see. I've only been out in the sun for an hour with them today. I just received them last night. So again it may be just some breaking in period.
Thanks very much to all of you.
Neal

Thumbnail of user terriel29
1 review
0 helpful votes
July 3rd, 2021
Verified purchase

I was happy to see that there was something out there at such a low cost. You service on doing my lenses was very slow and it took 1 month or more to get here. I sent several emails in regards to this and did get reply's. I feel it should have not took so long to get my glasses when I mailed them the same time as my co workers and they received there's 1 to 1 1/2 weeks after you received them. I was a little disappointment my took so long. The website new updated my glasses on what you were doing with them. Other wise I love my glasses

Thumbnail of user carolinag92
1 review
0 helpful votes
May 27th, 2021
Verified purchase

Online ordering was pretty easy. The support staff are responsive. Very hard to track orders and the order took much longer than anticipated. Biggest pet peeve is that they kept my lovely Kate Spade case and replaced it with a very ugly (and huge) Lensabl case.

Service
Value
Shipping
Quality
Thumbnail of user alices584
1 review
3 helpful votes
November 18th, 2021
Verified purchase

The online eye test only works to confirm if your prescription is the same. At the end of the exam, if your prescription has changed, you are advised to take an in person exam. This is not made clear up front, and I paid for and took the test thinking this would tell me what the updated prescription would be. Now I have $25 less dollars and still need an eye exam. Boo.

Tip for consumers:
Online Eye Exam is a Scam.

Products used:
Online Eye Test

Value
Quality
Thumbnail of user michellek1690
1 review
0 helpful votes
October 31st, 2022
Verified purchase

I have used Lensabl now for around 8 different sets of lenses, including at least three pairs of progressives. The proof is in the pudding- I keep coming back to Lensabl every time my frames need new lenses. Quick work, good communication, fair pricing, and excellent quality. I really can't ask for anything else; I can count on them and that means a lot to me.

Thumbnail of user emmaw596
1 review
0 helpful votes
November 2nd, 2022
Verified purchase

I had prescription and non prescription sun glass lens installed in my own frames with no issues. Great service. Will use Lensabl again

Thumbnail of user robertl2030
1 review
0 helpful votes
December 31st, 2020
Verified purchase

This is the second time I've used the lens replacement service. Both have been well executed. My prescription is fairly strong, and I'm always a bit worried the lense clarity or alignment will be "off" and I'll experience various brain-corfusing distortions. But in both cases, lensabl got it right. I ordered the highest-index lenses, had them roll and polish, and all was done perfectly. I hope you have an equally good experience.

Thumbnail of user cristinf2
1 review
0 helpful votes
August 11th, 2021
Verified purchase

Ordered lenses using frames I have for a backup pair. Shipping was quick and easy and the lenses were cost effective and look/work great, especially considering I have a super high prescription. The vision is slightly different in one eye than another pair I have with the same prescription but not enough to make a difference. Appreciate the blue light protection. Highly recommend!

Thumbnail of user kayluvhil
1 review
2 helpful votes
November 15th, 2023

Beware of lensable they use a third party lab where your frames are sent and the only communication they have with the lab is through email it's been more than a month now that I'm waiting for them to send my frames back because I canceled my order I would advise not to use this company all they can tell you is I'm sorry poor excuse for a company also they lost my frames in the lab and couldn't find them for over 2 weeks then when they notified me that they found them I guess my frames just sat somewhere without having anything done to them so I canceled now it's taking me a week already to get my frames back will never use them again ever

Thumbnail of user sheridanc15
Sheridan C. – Lensabl Rep

Hi, Kelvin!

We're sorry to hear about your negative experience with Lensabl. It's frustrating when things don't go as smoothly as expected. If you ever need assistance or have questions in the future, please feel free to reach out to us. We're here to help and provide you with the best service we can. Thank you for sharing your feedback.

Thumbnail of user lashaundal
1 review
1 helpful vote
April 21st, 2021
Verified purchase

I ordered the Bose Sopranos as a surprise gift for my daughter. They were perfect, the prescription, the fit, and the transition lens in Amethyst. I had some issues along the way but the Ann, the online support assisted me with every question and issue that I had in the most timely fashion! I would order again from Lensabl! Thank you for making this surprise gift one of the best gifts I have purchased for my daughter she loves them!

La Latham

Products used:
Bose Sopranos

Service
Value
Shipping
Quality
Thumbnail of user leticial29
1 review
0 helpful votes
November 19th, 2020
Verified purchase

Excellent work! The prescription and lens specifications matched perfect. Plus it was cheaper than buying a new pair. I'm so happy I get to keep my favorite glasses a little while longer!

Thumbnail of user carlp370
2 reviews
0 helpful votes
February 4th, 2024
Verified purchase

There was some confusion on my exact prescription. I had to confirm some measurements from my eye doctor before things could proceed. Overall a very positive experience and I will order again. My only complaint was the back and forth via email took several days. A phone call after the initial email would have wrapped it up in one day.

Vey complete communication. While it delayed things longer than ideal, the service received was very professional and I appreciate that questions were asked before the lenses were mailed out.

Reason I chose this business:

Price and simplicity.

Service
Thumbnail of user janineb81
1 review
0 helpful votes
January 12th, 2021
Verified purchase

Working with Lensabl was fast and easy. They clearly explain the entire process and provide instructions for every step of the way. Once I shipped my DL frames to Lensabl, the process only took about 2 weeks from start to finish and I received a beautiful pair of sunglasses (using my DL frames.) The price for the lenses was very reasonable. I'm very pleased with Lensabl.

Thumbnail of user chrisy276
1 review
0 helpful votes
January 31st, 2021
Verified purchase

I placed my order and waited for a while, then contacted the company because the order status still said "expecting to ship in 6 days." Customer service explained that the glasses had been finished but failed a quality control test so they were being redone. They arrived today and they're just perfect! Definitely worth the wait and would have given 5 stars if I had gotten a status update without having to contact them for details.

Thumbnail of user victoriai293
1 review
0 helpful votes
August 24th, 2023
Verified purchase

I ordered a pair of frames that were made in France, which took almost one year to finally arrive! Once they arrived, I decided to go with Lensabl just going off of reading other positive reviews, and I am so happy I did! Although the turnaround was a little more than anticipated, once they arrived, I was very impressed with the quality and clearness of my prescription frames. Will definitely be sending a few more of my pricey glasses over to have them swapped for a new pair of lenses! Highly recommend.

I reached out to see the eta of my glasses since they took almost 4 weeks to arrive.

Reason I chose this business:

Good customer service and high quality work

Service
Thumbnail of user sheridanc15
Sheridan C. – Lensabl Rep

Hi, Victoria!

We're thrilled to hear that you're so happy with your experience at Lensabl! We understand that the turnaround time might have been a bit longer than expected, but we're glad to hear that you found the quality and clearness of your prescription lenses impressive. Thank you for recommending our services, and we look forward to helping you with your future eyewear needs. If you have any more questions or need assistance, please don't hesitate to reach out. Enjoy your new lenses!

Thumbnail of user ronaldp853
1 review
0 helpful votes
May 30th, 2023
Verified purchase

Took longer than expected, but that was because they identified a flaw in original set of lenses they made. Communication was admirable throughout the process. Overall happy with service. One star off only because of the amount of time it took to get my glasses completed and back to me. Would use service again, and recommend to others.

Reason I chose this business:

Chose lensable because of service i needed and price seemed fair.

Thumbnail of user nephis
1 review
2 helpful votes
October 14th, 2022
Verified purchase

Great experience the first time. 2nd time not so much. Lenses have circles on them and does not have the anti-fog film which I paid for. My first pair do not fog up nor do they have the circles. I sent the glasses back in to be corrected and they were re-delivered back with same lenses with the circles still and they still fog up. The circles are not visible until they get a little fogged but then it's clearly visible.

Service
Value
Shipping
Returns
Quality
Thumbnail of user dons691
1 review
0 helpful votes
January 10th, 2021
Verified purchase

Like my title and Tina Turner's hit song, my Lensabl experience was simply the best! The on-line support was timely, terrific and clear. They kept me in the loop the entire time. They met delivery expectations and the clarity and quality of the lenses were far superior to any Warby experience I've had over the years. This first pair of lenses in my beloved Tom Ford frames is only the beginning. I'll be sending other pairs right away.
Thanks Lensabl team,

Don

Thumbnail of user charityk10
1 review
0 helpful votes
July 28th, 2020
Verified purchase

I ordered two pair of sunglasses to be filled in my frames. I paid extra for rush processing so they would arrive before vacation. The progressive pair were perfect, as were the single vision. They came with cleaner and a cloth. The only part slightly annoying was that they didn't return the case my glasses were submitted in. The cases they provide are neat triangles but don't fit well in my purse.

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From the business

Get the high-quality lenses you need, in your own frames, all by mail starting at just $77. We also sell designer frames, contacts, and provide low-cost vision benefits with Lensabl+.

Upgrade your vision today at lensabl.com

Company Representative

Thumbnail of user clarked2
Jason B.
Typically responds within 7 days

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