business logo of Lensabl

Lensabl

Overview

Lensabl has a rating of 3.7 stars from 5,786 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Lensabl most frequently mention customer service, new lenses and great job. Lensabl ranks 2nd among Eyeglasses sites.

service
1,051
value
581
shipping
569
returns
242
quality
560
This company responds to reviews on average within 0 days

Instant Feedback

5,696 reviews
+344
How would you rate Lensabl?
grey star
grey star
grey star
grey star
grey star
Alabama
1 review
1 helpful vote
Follow Thomas C.
Unfollow Thomas C.
Send Message
Share Review
Report Review

Time to see
October 11, 2024

Very satisfied that lenses could be fitted to my choice of frame. A frame that I was already accustomed via sunglasses.

Date of experience: October 1, 2024
California
1 review
0 helpful votes
Follow Naomi S.
Unfollow Naomi S.
Send Message
Share Review
Report Review

My husband absolutely loves his glasses, he got two pair of sunglasses and a pair or prescription clear glasses. All three are amazing quality and very comfortable

Date of experience: August 8, 2024
California
2 reviews
0 helpful votes
Follow Jack M.
Unfollow Jack M.
Send Message
Share Review
Report Review

Excellent Alternative to Chain Stores
November 15, 2024

It's great to be able to just purchase lens for once and not have to go through the ridiculous process of paying for new frames. The process was pretty easy and aside from some miscommunications, a smooth transaction.

Date of experience: November 5, 2024
California
1 review
0 helpful votes
Follow Brian H.
Unfollow Brian H.
Send Message
Share Review
Report Review

Nice shades
September 20, 2024

These glasses work for my runs, in that they don't slip off my nose. I used the online app to determine my PD, since my prescription did not note that.

Date of experience: September 10, 2024
Texas
1 review
0 helpful votes
Follow Rene R.
Unfollow Rene R.
Send Message
Share Review
Report Review

The Service is Slow
August 30, 2024

The service is very slow, and when I contacted customer service, they seemed upset. The representative sounded irritated when I inquired about why my prescription glasses hadn't been shipped two weeks after placing the order.

Lensabl attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 20, 2024
North Carolina
1 review
0 helpful votes
Follow Tim T.
Unfollow Tim T.
Send Message
Share Review
Report Review

Good glasses.
October 9, 2024

I have a difficult prescription. In the past I've had to have glasses made several times to get them right. Lensabl did it the first try. Kudos.

Date of experience: September 29, 2024
Virginia
4 reviews
5 helpful votes
Follow David R.
Unfollow David R.
Send Message
Share Review
Report Review

Old but Loved sunglasses get new lenses!
September 3, 2024
Updated review

I sent Lensabl my old Bolle 527 sunglasses. This Bolle frame fits my face and I have worn them for 12 years now. I have 3 pair of these sunglasses, so I sent Lensabl a pair with old and scratched lens along with my new 2024 prescription. I asked for polarized polycarbonate G15 color lens. After only about 10 days I received back my sunglasses - Lensabl tightened up the temple pieces and installed wonderful new lenses. My old Bolle sunglasses are once again like brand new! Hooray!

Date of experience: August 24, 2024

Jove at Lensabl Support was wonderful, and helped make...
July 30, 2024
Previous review

Jove at Lensabl Support was wonderful, and helped make my recent purchases very easy with no worries!

Date of experience: July 20, 2024
Florida
1 review
0 helpful votes
Follow Timothy B.
Unfollow Timothy B.
Send Message
Share Review
Report Review

Nice product, took a long time
July 19, 2024

My wife loves her progressive lens sunglasses. However, I was surprised that it took over a month to receive them. In fact, I had to chase customer support to find out that the lens had a defect which required a trip back to the lab. Reactive customer support is the worst kind - if this issue was in deed the case, a proactive email to me explaining the situation would have been beneficial and changed my experience.

Date of experience: July 9, 2024
Indiana
1 review
0 helpful votes
Follow Scott W.
Unfollow Scott W.
Send Message
Share Review
Report Review

Not at all what I wanted
August 28, 2024

After taking my order and payment, which included the frames Make and model number as asked, I was told they could not use the frames. I could get a refund, minus a deduct, or choose frames from their website. I chose Under Armour sport frames as they most resembles the Maui Jims frames I sent for my lenses. I received them today and the UA frames were youth sized. No where on the web page did it say they were youth sized. I'm pretty upset.

Date of experience: August 18, 2024
New York
1 review
0 helpful votes
Follow Robert g.
Unfollow Robert g.
Send Message
Share Review
Report Review

Reliable Company
October 11, 2024

They did as they said. The only problem I'm having is Klarna keeps charging me for a second order. I had one order and I paid once.

Date of experience: October 1, 2024
California
1 review
0 helpful votes
Follow B J W.
Unfollow B J W.
Send Message
Share Review
Report Review

I was pleased,
September 7, 2024

I was very pleased when I found I out I could get new lens put in my favorite frames,, I immediately started the process and got my eyeglasses back in a relatively short time the lens were much better than those from the provider who did the eye exam I will use Lensabl the next tine I need new lenses. The price was also quite a bit lower/

Date of experience: August 28, 2024
Washington
1 review
0 helpful votes
Follow Charles B.
Unfollow Charles B.
Send Message
Share Review
Report Review

Progressive lens replacement
July 17, 2024

I replaced the progressive lenses on my frames and am happy with the final outcome. However, my first order ended up a single vision order through my own mistake in using the website. Customer service was good enough to give me a discount on the second order that worked out fine. Progressive lenses makes the process a bit more complicated.

Date of experience: July 7, 2024
Tennessee
1 review
1 helpful vote
Follow Eleanor H.
Unfollow Eleanor H.
Send Message
Share Review
Report Review

Great job!
August 30, 2024

I was so excited to learn that I could purchase Goodr frames for my prescription glasses. It was an easy experience, submitting my prescription and getting the glasses ordered.The Turn around time was great. I am very happy with my new glasses!

Date of experience: August 20, 2024
Kentucky
1 review
1 helpful vote
Follow Erin S.
Unfollow Erin S.
Send Message
Share Review
Report Review

Quick and easy
October 11, 2024

Our sunglasses arrived quickly, and in great shape! The website was easy to navigate, and the PD simulator was great to measure the PD by camera.

Date of experience: October 1, 2024
Wisconsin
1 review
0 helpful votes
Follow Stephanie C.
Unfollow Stephanie C.
Send Message
Share Review
Report Review

Incredibly slow service
August 11, 2024

The processing time for my order was much more than originally quoted. It took a full month to get prescription Goodr sunglasses. I'll just go somewhere local next time.

Date of experience: August 1, 2024
Washington
1 review
0 helpful votes
Follow Devon P.
Unfollow Devon P.
Send Message
Share Review
Report Review

It was great! The glasses are awesome.
October 2, 2024

It was a good experience. I love the glasses. They were easy to order online with my prescription and they arrived in a timely fashion.

Date of experience: September 22, 2024
New Jersey
1 review
0 helpful votes
Follow Harold F.
Unfollow Harold F.
Send Message
Share Review
Report Review

Great service with quick turnaround
October 11, 2024

I am returning customer and Lensabi always does great work, any issues with my order are always resolved to my satisfaction.

Date of experience: October 1, 2024
Spain
1 review
0 helpful votes
Follow Michael Y.
Unfollow Michael Y.
Send Message
Share Review
Report Review

Couldn't read with the new glass
October 13, 2024

I got the new lense about two weeks, I thought my eyes need to have time to get used with new lense but still can't read

Date of experience: October 3, 2024
California
1 review
0 helpful votes
Follow Michelle G.
Unfollow Michelle G.
Send Message
Share Review
Report Review

Great product
July 18, 2024

I shipped my beloved Ray ban sunglass frames into lensabl to have them place new prescription lens into them. All went as planned. Glasses work well and much cheaper way to turn a pair of sunglasses into prescription sunglasses. Shipping takes a while longer than I thought. Be patient

Date of experience: July 8, 2024
Oklahoma
1 review
0 helpful votes
Follow Mady M.
Unfollow Mady M.
Send Message
Share Review
Report Review

Amazing!
October 4, 2024

So easy, inexpensive & fast! This was so much more affordable and easier than going to Lens Crafters.

Date of experience: September 24, 2024