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Lensabl

Overview

Lensabl has a rating of 3.7 stars from 5,786 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Lensabl most frequently mention customer service, new lenses and great job. Lensabl ranks 2nd among Eyeglasses sites.

service
1,051
value
581
shipping
569
returns
242
quality
560
This company responds to reviews on average within 0 days

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5,696 reviews
+344
How would you rate Lensabl?
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Illinois
1 review
0 helpful votes
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Replaced Transition Lenses in Designer Frames
July 26, 2024

I had a pair of Tiffany Frames with Transition lens. When I developed a scratch in one of the lenses, I was bummed. I received my frames with new lenses, and the new Transitions lenses respond the same way my previous ones did. It's very exciting to only have one pair of glasses for everything.

Date of experience: July 16, 2024
New York
1 review
0 helpful votes
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Confusing ordering process with Goodr
July 16, 2024

I thought I was ordering prescription sunglasses because I clicked the prescription sunglasses button. It turns out ordered clear lenses despite clicking the sunglasses button. The company would only offer a 25 % discount. Maybe this is user error, but would have appreciated at least splitting the difference.

Date of experience: July 6, 2024
Japan
1 review
0 helpful votes
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Going fishing
October 8, 2024

I Got my sunglasses in. They got the job the done fast, I cant wait to see all the fish under the water.

Date of experience: September 28, 2024
California
2 reviews
0 helpful votes
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Excellent quality lenses
August 21, 2024
Updated review

I had lenses placed in Ferragamo frames and gave them to one of my best friends for a housewarming gift. She was speechless because they were so beautiful 😻

Date of experience: August 11, 2024

Easy to order quality lenses
July 15, 2024
Previous review

Easy to order quality lenses

Date of experience: July 5, 2024
New York
1 review
0 helpful votes
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Great Rx sunglasses option!
July 19, 2024

We ordered the goodr Rx sunglasses for my daughter to wear running. She loves that there's an option to wear the same glasses as her teammates even though she needs a prescription. We would have loved more color options for the Rx, but she seems pretty happy with the flamingo pink!

Date of experience: July 9, 2024
Virginia
1 review
0 helpful votes
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Great once I received the proper prescription
September 1, 2024

When they first came in they were the wrong prescription. I had to send them back for them to be fixed. They worked with me to fix the prescription. I only wish they would've honored the Goodr discount that they were running at the time. Or some sort of discount to the prescription being wrong since these were not cheap by any means.

Date of experience: August 22, 2024
Arkansas
2 reviews
0 helpful votes
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I love Lensabl
August 14, 2024

I love ordering lenses from Lensabl! There's always a discount available and I can buy trendy glasses because I know that I have a source to add my progressive lenses.

Date of experience: August 4, 2024
Virginia
1 review
0 helpful votes
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It took awhile
July 20, 2024

I was not sure about the order status. The company I ordered through did not give confirmation so I was not sure if the order went through. I only realized it was processed when the glasses got here, a few months later. I am happy with the product. It just took a while.

Date of experience: July 10, 2024
California
1 review
0 helpful votes
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Everything I wanted
November 3, 2024

Fantastic! Most places will never replace just the lens, but Lensabl does. Many places won't add a Prism correction for only $10, but Lensabl did. Many labs aren't even able to create the perfect lenses, with a Prism correction, but Lensabl was able to. I will absolutely recommend Lensabl, I already have! And I will definitely be back……

Date of experience: October 24, 2024
California
1 review
1 helpful vote
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Earned trust
September 3, 2024

I was nervous about measurements being correct from pictures, but I carefully followed the instructions and my glasses came back perfect! I am extremely satisfied with Lensabl

Date of experience: August 24, 2024
Illinois
1 review
0 helpful votes
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Transition Lense
August 11, 2024

The transition feature of the lenses does not work well. I expected darker collar generated in response to UV light. Otherwise, I like the progressive feature. It works well with my eyes.

Thanks,

Date of experience: August 1, 2024
Colorado
1 review
0 helpful votes
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Great lenses but frames damaged a bit.
November 27, 2024

The lenses that were put in my glasses are terrific and the turn time was very fast. There was slight damage to my frames and I'm trying to get that worked out now with customer service.

Date of experience: November 17, 2024
California
1 review
0 helpful votes
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OMG I love my RX GoodR sunglasses!
July 28, 2024

I have gotten non stop compliments about my RX GoodR sunglasses! The process was so easy! Selected my sunglasses, input my RX, and in a few weeks I got my shades and they are so lightweight! I will definitely purchase again from GoodR and Lensable. Thank you!

Date of experience: July 18, 2024
Michigan
1 review
0 helpful votes
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Great service
November 1, 2024

I ordered progressive lenses for frames that I already owned. I appreciated the options that I had regarding types of lenses available and made a choice for upgraded progressives. I am extremely happy with the result. The lenses are made well and work perfectly. I was worried about using my phone/online tech to take measurements and determine the proper alignment of the lenses, but everything seems to have worked as promised. I am very happy with my new glasses and the excellent Lensabl service.

Date of experience: October 22, 2024
Illinois
1 review
0 helpful votes
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See below.
October 25, 2024

Excellent service, quick turnaround, love my new glasses!

Date of experience: October 15, 2024
Michigan
1 review
0 helpful votes
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Great Communications
November 28, 2024

Very good communications throughout the process which made me feel very comfortable with my decision to go with them.

Date of experience: November 18, 2024
Wisconsin
1 review
1 helpful vote
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Great place to get glasses
November 17, 2024

I have a really powerful lens prescription and Lensabl always does a great job with it. Plus the selection of frames allows me to have a pair for every occasion. Love Lensabl!

Date of experience: November 7, 2024
Pennsylvania
1 review
0 helpful votes
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Mixed review
July 23, 2024

I placed an order for two glasses to be relented, I canceled one and they sent the first one back to me. I canceled the second pair after waiting three weeks they sent that back to me and refunded the money, but I didn't get the set Glasses with new lenses. So I had to redo the order and send it back to them and after two months I finally got my glasses.

Date of experience: July 13, 2024
Arizona
1 review
0 helpful votes
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Good work, but slow
August 22, 2024

Before ordering these replacement lenses, I had sent you my prescription and a description of the glasses (in that they were OnGuard safety glasses). The prescription clearly showed the prism, and knowing that they were safety glasses, it could be assumed that they were Z87 (once you received my frames, the Z87 stamps are visible under a cursory inspection).

Probably 2 or 3 weeks after you received my frames, you informed me that you needed another $20 because you "just noticed" that the prescription included a "prism." Again, you had the prescription BEFORE you even had my frames, so why didn't you see the "prism?" I sent the payment even before I received your "money request." When I DID receive your actual request, I sent the $20 AGAIN (yes, I received a refund of the first $20).

A week or two later, you asked me for another $20 to pay for the Z87 stamp (which I sent almost immediately). Again, you've had the frames for probably a month! You just noticed?

About a week later, you again asked for the $20 for the stamp. When I told you I had already sent it, you wanted a printout of my PayPal transactions (which I sent within minutes).

All these delays could have been eliminated with ONE phone call to a customer service representative.

Also, your "Only send one e-mail" policy is worrisome in that I don't know if "things are moving along," or if you're waiting for something. Perhaps you could/should acknowledge receipt of payments--that way, I would know that you're not "waiting on me."

Date of experience: August 12, 2024
Massachusetts
3 reviews
0 helpful votes
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Very professional lens replacement
July 17, 2024
Updated review

I had a pair of prescription glasses in a very expensive frame which I could no longer use. I now needed a very nice pair of non-prescription sunglasses. I sent in my Gucci frames with the request for this modification. After several weeks I received my order back. Excellent workmanship and the sunglasses I now have are perfect. The wait for the order was a bit long, but I am very satisfied with the result!

Date of experience: July 7, 2024

Easy to understand website and services
June 12, 2024
Previous review

Easy to understand website and services. Easy to place order.

Date of experience: June 2, 2024