business logo of Lensabl

Lensabl

Overview

Lensabl has a rating of 3.7 stars from 5,786 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Lensabl most frequently mention customer service, new lenses and great job. Lensabl ranks 2nd among Eyeglasses sites.

service
1,051
value
581
shipping
569
returns
242
quality
560
This company responds to reviews on average within 0 days

Instant Feedback

5,696 reviews
+344
How would you rate Lensabl?
grey star
grey star
grey star
grey star
grey star
Florida
1 review
0 helpful votes
Follow Colin S.
Unfollow Colin S.
Send Message
Share Review
Report Review

Great glasses, great service, great price
October 24, 2024

So easy. Best glasses. Best prices. What else is there to say?

Date of experience: October 14, 2024
Virginia
1 review
0 helpful votes
Follow Teddy S.
Unfollow Teddy S.
Send Message
Share Review
Report Review

Smooth process
September 30, 2024

Lensabl was able to put lenses in my glasses when other retailers wouldn't even try. Thank you Lensabl!

Date of experience: September 20, 2024
California
1 review
2 helpful votes
Follow Glenda P.
Unfollow Glenda P.
Send Message
Share Review
Report Review

I LOVE my new glasses!
October 4, 2024
Updated review

The online process to order glasses was easy to use, just filling in the boxes with my specific information.

Date of experience: September 24, 2024

The step-by-step process was easy to complete
August 30, 2024
Previous review

The step-by-step process was easy to complete.

Date of experience: August 20, 2024
New York
1 review
0 helpful votes
Follow Jenna H.
Unfollow Jenna H.
Send Message
Share Review
Report Review

Love my new sunGLASSES
November 28, 2024

This is the first time I've ordered prescription sunglasses and so happy I did! Lensabl and goodr made it easy and they were exactly what I wanted!

Date of experience: November 18, 2024
California
1 review
0 helpful votes
Follow Daniel C.
Unfollow Daniel C.
Send Message
Share Review
Report Review

Did come though in the end, kind of.
July 18, 2024

I was having a pair of vintage glasses updated with new lenses and the glasses were broken by lensable. They did manage to find a pair of the same model glasses, put my new lenses in them and shipped them to me. However the replacement glasses are smaller than the originals so the fit is a little off. I had asked for my originals to be returned but they were not.

Date of experience: July 8, 2024
Massachusetts
1 review
0 helpful votes
Follow Ed S.
Unfollow Ed S.
Send Message
Share Review
Report Review

Love my new lenses
August 22, 2024

My new lenses are great! Nice work. Thank you. My only complaint is that it took a week longer than expected.

Date of experience: August 12, 2024
Connecticut
1 review
0 helpful votes
Follow Ramin G.
Unfollow Ramin G.
Send Message
Share Review
Report Review

Good service, attentive
October 24, 2024

Very easy to use, were great at following up with questions rather than just going ahead.

Date of experience: October 14, 2024
Washington
1 review
0 helpful votes
Follow Andi R.
Unfollow Andi R.
Send Message
Share Review
Report Review

All good things to those who wait
November 20, 2024

Love my new sunnies, they look great! Love the mirror tint color options too. The mirror coating is pretty thin, it's more of a hint of mirror than a fully mirrored lens, but it still looks good.

The first issue I encountered was out not knowing that I needed to take a photo of me with the sunglasses on before I shipped them. I got that request after the glasses were shipped and there was nothing I could do. Would have been nice if that was included in the order page so that it would be required for placing the order.

I ordered a progressive lens with mirrored tint and knew it would take a little longer, but was not prepared to wait NINE WEEKS. Sadly, they did not arrive until I got back from my vacation. Apparently there were a couple of problems along the way and the lenses had to be started over. The issue I have was the total lack of communication. I would check my order page for updates and there never were any at all. So I would check with customer service, and they would eventually get back to me with an update from the lab, but usually just to tell me something went wrong and not with an estimated delivery date. I never got a shipping confirmation email either.

My glasses look good and I have more that need lenses. I'm just not sure if I will do this again. If Lensabl improved their communication, it would go a long way towards the customer experience.

Date of experience: November 10, 2024
California
1 review
0 helpful votes
Follow Rohanna Y.
Unfollow Rohanna Y.
Send Message
Share Review
Report Review

Easy, Clear Directions!
October 3, 2024

This is my 2nd time using Lensabl for transition, progressive lenses with my Goodr frames that I sent in. Easy process and love my glasses!

Date of experience: September 23, 2024
Texas
1 review
0 helpful votes
Follow Kelly S.
Unfollow Kelly S.
Send Message
Share Review
Report Review

Nice and comfy
August 21, 2024

These prescription sunglasses have been a game changer for me! They are light and comfy, don't fall off my head when I'm sweating, and look great!

Date of experience: August 11, 2024
Texas
1 review
0 helpful votes
Follow KATHRYN T.
Unfollow KATHRYN T.
Send Message
Share Review
Report Review

Great & affordable option for Oakley Sunglasses!
August 11, 2024

Sent my frames and my prescription.2 weeks later received my lenses in the new frames. They are just as good as my Oakley made rx lenses and 1/2 the price. Totally recommend.

Date of experience: August 1, 2024
New York
1 review
0 helpful votes
Follow William S.
Unfollow William S.
Send Message
Share Review
Report Review

Replacement lenses for a reasonable price
July 18, 2024
Updated review

The process to order replacement lenses was fairly easy. Luckily, I had my vision prescription and could upload that document when I ordered the lenses. The tool to validate where my glasses would sit on the bridge of my nose was easy to use. And my new lenses are perfect. And all of this for a lot less than ordering new lenses from my eye doctor – less than half.

Date of experience: July 8, 2024

Easy site to navigate and simple process to reorder...
May 19, 2024
Previous review

Easy site to navigate and simple process to reorder lenses..

Date of experience: May 9, 2024
New York
1 review
0 helpful votes
Follow Emily C.
Unfollow Emily C.
Send Message
Share Review
Report Review

My glasses have been restored to new. Thank you.
August 10, 2024

I thought my glasses were a goner. Even Oakley told me they couldn't be repaired. Lensabl put a new lease on life to my sunglasses. I will use them again for all my sunglasses.

Date of experience: July 31, 2024
Florida
1 review
0 helpful votes
Follow William G.
Unfollow William G.
Send Message
Share Review
Report Review

Good Job
August 28, 2024

Using this 2 step method is certainly not the fastest but it sure saves you money, on a pair of backup glasses for when I smash my first pair which the local store made me pay a kings ransom for.

Date of experience: August 18, 2024
New York
1 review
0 helpful votes
Follow Lisa H.
Unfollow Lisa H.
Send Message
Share Review
Report Review

Good product and service
September 6, 2024

I was able to put prescription lenses in some frames that I purchased separately. The lenses are great and service was excellent. No complaints at all!

Date of experience: August 27, 2024
Michigan
1 review
0 helpful votes
Follow Madison L.
Unfollow Madison L.
Send Message
Share Review
Report Review

Good
October 6, 2024

Good experience. Wish had more status/shipping updates. Like that they send the goodr tinted lenses with a clear prescription purchase.

Date of experience: September 26, 2024
South Carolina
1 review
0 helpful votes
Follow Miles B.
Unfollow Miles B.
Send Message
Share Review
Report Review

Happy
October 21, 2024

Happy with the experience would purchase again……………………

Date of experience: October 11, 2024
Washington
3 reviews
0 helpful votes
Follow Kathy M.
Unfollow Kathy M.
Send Message
Share Review
Report Review

Easy to upload prescription and get the information needed to make my lenses, was able to use my own frames. Got the new glasses in about two weeks. Would like to get sunglasses next.

Date of experience: August 1, 2024
Washington
1 review
0 helpful votes
Follow Tony G.
Unfollow Tony G.
Send Message
Share Review
Report Review

Amazing lenses and quick turnaround
July 31, 2024

This is my sixth or so pair of lenses that I purchased from Lensabl. It's so easy to send in your frames and have them work their magic. So easy and inexpensive! Great bang for your buck!

Date of experience: July 21, 2024
Nevada
1 review
0 helpful votes
Follow Anthony M.
Unfollow Anthony M.
Send Message
Share Review
Report Review

I got them eventually
August 29, 2024

I first ordered Apr 3rd I got my finished glasses back broken on May 20th. They contacted me about shipping back the broken frames with the new lenses on August 6th I finally got my finished glasses on August 15th.
Total wait time 134 days.

Date of experience: August 19, 2024
Megan H. Lensabl Rep
8 months ago

Thank you for sharing your experience with us. We’re truly sorry to hear about the extended wait time you endured. While we’re glad to know you found our customer service to be great, we understand that the delay you experienced was frustrating and far from what we aim to provide. Please know that we take this feedback seriously and are actively working to improve our processes to prevent such delays in the future. We deeply appreciate your patience throughout this situation and your continued trust in us.