Lensabl

For years I've been looking for a good place to replace my frames with my current prescription. Lensabl was a cheap, AND FAST service. They mailed out my glasses incredibly quick, and have a life long customer in me now. Highly recommend Lensabl.

Lensabl cut out the pesky middle man that is the modern optometrist and allowed me to turn cheap plastic frames that l purchased on Amazon into a work of art that my nose has the privilege of hanging.

What an easy to use and efficient service. I have a complicated prescription but Lensabl got it right there first time with minimal follow up questions. 10/10. I am grateful friends recommended me to you.

The lenses that were put in my glasses are terrific and the turn time was very fast. There was slight damage to my frames and I'm trying to get that worked out now with customer service.

Love my new sunnies, they look great! Love the mirror tint color options too. The mirror coating is pretty thin, it's more of a hint of mirror than a fully mirrored lens, but it still looks good.

The first issue I encountered was out not knowing that I needed to take a photo of me with the sunglasses on before I shipped them. I got that request after the glasses were shipped and there was nothing I could do. Would have been nice if that was included in the order page so that it would be required for placing the order.

I ordered a progressive lens with mirrored tint and knew it would take a little longer, but was not prepared to wait NINE WEEKS. Sadly, they did not arrive until I got back from my vacation. Apparently there were a couple of problems along the way and the lenses had to be started over. The issue I have was the total lack of communication. I would check my order page for updates and there never were any at all. So I would check with customer service, and they would eventually get back to me with an update from the lab, but usually just to tell me something went wrong and not with an estimated delivery date. I never got a shipping confirmation email either.

My glasses look good and I have more that need lenses. I'm just not sure if I will do this again. If Lensabl improved their communication, it would go a long way towards the customer experience.

You guys sold me frames that you didn't have in stock, I payed for for expedite shipping literally for nothing. When buying the frames I got offered to add RX lenses, I passed on it, later on, and few days later, I decided to move forward with lenses and return the frames for the service that you offer for lenses to my surprise you guys decided that the frames that I bought from YOU and offered lenses for, were not elegible for your service. After sent you an email someone said they will do it. Days later a different person email me saying you guys couldn't do it. Still took my money for shipping. Everytime In social media in a group for Ray Ban Meta, if someone mentions you company, literally had a bad experience like mine, and if someone mentions your company as an option to get your services I basically tell them my experience making sure they don't have a similar experience like mine.

They're supposed to send you contacts every 90 days and its AWLAYS late. Literally you don't get what you pay for or what they advertise. And to be honest... many of these positive reviews are ABSOLUTELY generated by AI. Simple sentences which say the same thing over and over. Go to trustpilot, go to Reddit, everyone including myself hates this company. Avoid at all costs.

I looked at the raving reviews for Lensabl and decided to send in my favorite pair of sunglasses to get prescription lenses. The lenses were just a dark, basic black. Non-polarized, easy enough. I paid to have the custom color to match my old lenses since I didn't want a change in the color at all. I got back my glasses ruined. The lenses look like tinted glasses? Not dark at all. No protection from the sun when you're outside. They're also this odd blue, grey color. Lensabl does not offer refunds so I am now out the money on the original sunglasses, out the money for the prescription lenses, and had to pay to reorder my original sunglasses since the new ones were unwearable. PLEASE save your money and do not order from this company since they are unwilling to refund when glasses are ruined.

Lensable charged hundreds of dollars and cannot even provide usable lens after remaking the order. I really liked my Oakley clubface frames model OX3102, so I then ordered the same prescription at GlassesUSA.com with immediate excellent success. It is clear lensable does not have the expertise to provide a quality product. Even after re-making the order.
Lenable offered to make the SAME order AGAIN for $151.50, which INCLUDED a 25% discount. How many of you reading this, believe lensable would have magically made this right the THIRD Time? I had already paid over $200 plus lost TWO MONTHS as it took three weeks the First Time from 1/1/2025 to late January and THEN the SECOND lens was received 2/25/2025! I lost hundreds of dollars at lensable and yes I will never order from lensable again.

When I placed my replacement lens order, I appreciated having the option of Lensabl sending me a shipping box. When my order was completed, my new lenses and frames arrived beautifully packaged in a new eyeglass case, along with a cleaning cloth and spray. Overall, an excellent experience and service. Thank you Lensabl!

Progressive sunglass lenses way off and the remake was equally off. I suspect the lens prescription simply won't work with the size/shape of the lens that fits the frame. Not sure where to go from here.

Lensabl offered me the services I needed when my prescription changed. I love my frames I had and really didn't have the money for new frames of the same designer. My local Optometrist was able to swap my lenses out but it would cost over $100 to do that. 😔 Lensabl were not only able to swap my lenses out at half the cost but also shipping was free and I received my glasses in a nice new case with cleaning solution provided! What a great deal! Thank you Lensabl!

Fast sending and delivery time, gave me my old lenses and a new protective case with lense cleaner and cloth. They tightened my glasses and they are so perfect with the new lenses I specifically asked for. I definitely would go through them again!