Vestiaire CollectiveReviews 2,563
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From the business
VestiaireCollective.com, the best of pre-owned fashion at 30 to 70% off original retail price.
Business Highlights
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Product
Customer Service
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Vestiaire Collective Reviews Summary
The overall reputation of the company reflects a mix of strong customer satisfaction and notable concerns. Positive feedback highlights the platform's reliability, thorough authentication process, and a seamless purchasing experience, which many users appreciate. Customers value the wide variety of products and the ability to negotiate prices. However, negative aspects include frustrations over service delays, issues with returns, and a perceived lack of direct customer support. Additionally, some sellers express dissatisfaction with the platform's pricing and commission structure. These insights suggest a need for improved communication and support to enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Everything I've bought from Vestiaire came in great condition, never had a bad experience, all of the items I've bought were also in amazing condition when they came
I am disappointed as the boots arrived and are too small - quite different sizing to other prada shoes I own plus have scratch on the toe
Dear Elizabeth,
Thank you for your feedback. We apologize that your Prada leather ankle boots did not meet your expectations, and we understand your concerns regarding the sizing and the scratch on the toe.
We take compliance very seriously and encourage sellers to provide accurate descriptions to prevent issues after a purchase. The item successfully passed our inspection, which confirmed its authenticity before shipping.
To ensure accuracy, we have a return policy that allows you to report any issues such as sizing or scratches within 72 hours of delivery through the app. This helps us evaluate whether a return can be approved.
Since this deadline has passed without any notification from you, we are unable to take further action regarding this return. If you decide to keep the boots, you might consider relisting them under your account to recover some costs.
For more information about our return policy, please click here: https://faq.vestiairecollective.com/hc/en-us/articles/360004969178-Buyer-Vestiaire-Collective-s-Return-Policy
We appreciate your understanding and are here for any further assistance.
Best regards,
The Vestiaire Collective team
Unfortunately I've had the worst experience ever with customer service. I've been going back-and-forth with many different clerks and each one hasn't been able to help me. There has been a misunderstanding and two of my listings from purchase that I made through an eBay seller that scammed me and I made sure to let them know my purchase receipts and when I bought the item Completely thinking that it was authentic and when I posted it on Vesia collective it was a removed because they weren't sure of the in authenticity which I showed them. I completely thought that those purchases were authentic through eBay authenticity guarantee and I happen to get scammed which they were very Not understanding about and they were not sympathetic at all. They continue to let me know that I was violating community guidelines when I am an avid user of the app and I have never ever violated a community guideline on purpose. There has just been an overall misunderstanding and miscommunication and they are not sympathetic with my feelings at all.
Dear Member,
Thank you for bringing this to our attention.
We are sorry to hear that some of your listings were rejected.
We would like to clarify that any item submitted to our platform must first undergo a digital review by our team of experts to ensure it matches the described condition and meets our brand standards. If an item is rejected, the decision follows a thorough and detailed evaluation by our expert team.
Upon review, we confirm that after receiving proof of purchase from you, we escalated the case to our expert team for further examination, and they confirmed that the items are not authentic.
As a result, we stand by our decision to decline the items.
Thank you for your understanding.
Should you need further assistance, please let us know.
Kind regards,
The Vestiaire Collective team
I ordered a Chanel skirt which is not sized appropriately I have other items that size that fit fine I have been reaching to you to rectify situation with no response
Dear Susane,
Thank you for your message.
We regret that your order did not meet expectations. Please note, as per our policy, customers have 72 hours from delivery to report any issues through chat or email. After this time, the sale is deemed complete and the seller paid.
We reviewed your order of Chanel Straight jeans (ref. 59207076), delivered on 03/11/2025. Unfortunately, since the deadline has passed, we cannot process a return.
However, you can relist the item if you prefer not to keep it. More details on relisting can be found here:
https://faq.vestiairecollective.com/hc/en-gb/articles/200428301-Buyer-Relisting-an-Item
Also, we haven’t received any communication from you about this issue via chat or email.
Thank you for your understanding; we’re here for any further questions.
Best regards,
The Vestiaire Collective Team
Great experience. I found what I was looking for at a great price and the process was very quick and easy. My item was inspected, verified, and shipped to me very quickly. The item was received in the pristine condition as described in the listing. The overall experience was better than expected.
Dear Gabe,
Thank you for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
This was my first purchase from the site and was extremely pleased with the level of communications through the process as this item came from EMEA to USA. Thank you so much for the lux item and it was as described!
Dear Holly,
Thank you for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Took over a week for the seller to ship the item. I asked him if he was finally going to ship it or not and he didn't answer at all. So I went to go buy the bag somewhere else. Then the seller shipped it literally 10 minutes before the cutoff time. Now I have 2 of the same bag. Overall bad experience likely would not shop here again
Dear Dominic,
Thank you for bringing this to our attention.
We understand your concern regarding the shipping timeline and the lack of communication from the seller.
We would like to inform you that, according to our policy, once an order is confirmed, the seller is required to ship the item within 7 days. If they do not, the sale will be automatically canceled and the buyer will receive a refund accordingly.
For your information, since the seller shipped the item at the end of the deadline, it is still considered on time.
In this situation, if you do not wish to keep the item, you have the option to relist it under your account. You can find more information about the relisting process here:
https://faq.vestiairecollective.com/hc/en-gb/articles/200428301-Buyer-Relisting-an-Item
We genuinely appreciate your understanding and are here to assist with any further inquiries.
Kind regards,
The Vestiaire Collective Team
I had to raise a complaint because I either received a fake pair of trousers or a faulty pair. The size dimensions do not match the brand site.
Without any correspondence, they have just been relisted on my account. I can't in good faith sell these on when they are faulty or counterfeit, never using Vestiaire.
I was sold a fake a year ago. When I've tried uploading and reselling the items this year they rejected my listing saying it was fake (they were the ones a bought it from). Makes me question all the other purchases I've made with them.
There needs to be alternative delivery options offered because Vestaire is high end and it chooses the bottom end of the delivery market with its couriers. Please let the buyers decide if they would prefer to pay for a premium service. I asked the seller to use another company and offered to pay but they confirmed it was set by Vestsire and he couldn't change it.
Dear Sara,
Thank you for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Ordered several items recently & most have been cancelled by the seller & 2 items haven't been delivered or are lost! A lot of time wasting.
The item arrived as described, packaged beautifully with a lovely note and gift. I'm very happy with this purchase and I'd definitely buy from this seller again
Dear Nina,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
My shoes have fallen apart after a few wears, I've taken them to the cobble to and I've been told they are un salvageable
I've tried reaching out to Vestiaire for help and the chat won't even load
I got a fake item and now it has been placed on my page like im selling it (i own the original one and i can guarrantee with the gucci boutique its fake)
Dear Ifigenia,
Thank you for bringing this to our attention.
We understand your concern regarding the authenticity of the Gucci Wool scarf you purchased, and we appreciate the opportunity to clarify the steps taken in accordance with our policy.
We kindly inform you that at Vestiaire Collective, any claim relating to the authenticity of a purchased item is taken very seriously. In such cases, our protocol requires that the item be returned to our hub for a detailed re-evaluation by our team of expert. This team is composed of trained experts who specialize in brand-specific identification and verification. Their assessments are conducted with the utmost care, following a strict set of guidelines to ensure each item.
In your case, upon raising your concerns, we promptly unlocked the return and provided you with a pre-paid shipping label to return the item to us for expert review. The scarf was received at our hub on 20/11/2025, and following a thorough re-authentication process, our experts confirmed that the item met all required standards of authenticity. Based on this assessment, the item was initially relisted under your account in accordance with our procedure.
As soon as it will be sold and shipped, you will get your payment the next working day.
Thank you for your understanding.
If you have any additional questions or require further support, please don’t hesitate to reach out.
Kind regards,
The Vestiaire Collective team
There was a discount listed on the site. I asked the rep to help me and he wouldn't. He basically said it shouldn't have still been on there. I sent him the screenshots showing it was. Not accommodating at all
Then on top of this my order was cancelled by the seller. Very disappointing overall
Dear Carmen,
Thank you for your feedback. We understand your concerns regarding the discount code validity and order cancellation.
Please note that every promotional code on our platform has specific terms and expiration conditions that must be met.
The Black Friday code, "BF2025," was valid only from November 27th at 1:00 PM until November 29th at 6:20 AM.
You contacted our service on Saturday, November 29th, at 4:56 PM, which was well after the code had expired and been removed from our website. Therefore, it was expected that you were unable to use it at that time.
We kindly remind you to always refresh your page when using promotional codes to ensure they are still active.
Regarding order cancellation, our records show your last order for the Ippolita Yellow Gold Bracelet was placed on October 29th and was successfully delivered to you, not cancelled by the seller.
We appreciate your understanding and remain available for any further assistance.
Best regards,
The Vestiaire Collective Team
Customer service non-existent - I spent days trying to get in touch re. Unhappy with my purchase. Seller has many items for sale - I think should be classified as a professional (business) seller. (I would have been able to return item then).
All Vestiaire could offer (via standard click on website - no personal input at all) was for me to re-list item, and of course they then take their cut again.
Will never buy from Vestiaire again
Dear Olivia,
Thank you for sharing your feedback with us.
We are sorry to hear that your order did not meet your expectations.
According to our policy, when an item is purchased from an individual seller, buyers have 72 hours from the time of delivery to report any issue to us and provide supporting evidence, so that our team can review the case.
Regarding your recent order for the Etro Vela leather handbag, our records show that it was delivered on 08/11/2025. As this 72-hour timeframe has now passed, we are unfortunately no longer able to offer a return for this item in line with our policy.
We also confirm that the item has been successfully relisted from your account. Please rest assured that you will receive a notification as soon as it is sold, and the process will follow our standard relisting conditions.
Thank you for your understanding and patience.
Wishing you a swift sale.
Kind regards,
The Vestiaire Collective team
My experience was not good as I bought a Celine bag and the handle fell apart after a few weeks of wearing
I got in touch and your agent messaged me and I sent photos etc but I didn't have any comeback do really I spent all my money on a bag that can't be repaired or worn again
Dear Imelda,
Thank you for bringing this to our attention.
We are sorry to hear that your order did not meet your expectation.
As per our policy, we kindly inform you that customers have 72 hours from the time of delivery to notify us of any issues with their order via chat or email.
Upon reviewing your recent order of Celine Triomphe leather handbag, we found that it was delivered on 01/10/2025, as this timeframe has passed, we are unable to offer a return anymore.
However, if you do not want to keep the bag, you have the option to relist the item with the actual description. You can find more information about the relisting process here:
https://faq.vestiairecollective.com/hc/en-gb/articles/200428301-Buyer-Relisting-an-Item
We sincerely appreciate your understanding and are here to assist with any further inquiries.
Kind regards,
The Vestiaire Collective Team
Although the bag arrived in a timely manner, it was in very poor condition, even with crumbs in the interior. Though it was deemed to be an authentic Longchamp bag, it should have been clean. Of course I knew I was purchasing a pre owned item, but truly was surprised it was so dirty. Learned a lesson.
Dear Robyn,
Thank you for bringing this to our attention.
We are sorry to hear that your order did not meet your expectation.
As per our policy, we kindly inform you that customers have 72 hours from the time of delivery to notify us of any issues with their order via chat or email.
Upon reviewing your recent order of Longchamp Kate Moss cloth handbag, we found that it was delivered on 29/09/2025, as this timeframe has passed, we are unable to offer a return anymore.
Additionally, as this order was placed with authenticated shipping, it has been carefully checked by our team of expert and confirmed as authentic and compliant that's why it was sent to you.
However, if you do not want to keep the bag, you have the option to relist the item with the actual description. You can find more information about the relisting process here:
https://faq.vestiairecollective.com/hc/en-gb/articles/200428301-Buyer-Relisting-an-Item
We sincerely appreciate your understanding and are here to assist with any further inquiries.
Kind regards,
The Vestiaire Collective Team
Found exactly what I was looking for at a better price than everywhere else. Arrived timely in pristine condition. Highly recommend.
Dear Janine,
Thank you for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Excellent customer service and lovely and very unique selection of items. Excellent in every aspect of service and purchases. Highly recommended
Dear lana,
Thank you for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Joanne,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team