TwinkleDealsReviews 942

I have rashly had the pleasure of working with a company like Twinkledeals ever, and definitely not from an online company. Their Customer service cannot be rivaled; and I do a lot of shipping on AMason.
My issue was over a song size ordered for a dress and everyone has gone above and beyond what was asked or required to help solve this problem. I am currently waiting for the new dress to arrive and look forward to doing business with this company for many more years to come.

I originally wrote a bad review for this company because sadly the sizings are in lala land. After long communications with them they have agreed that they will look into correcting all sizings guides so that we can safely buy and receive what we expect. Not only that but they gave me a full refund on the items. I felt this was a generous gesture. I will keep looking out to see if sizings are corrected - especially for the western market and I hope that everyone will, in the future, get what they expect. Thank you Twinkledeals.

My order number is TT**************... I have been emailing support for the past 3 weeks and they have assured me the order is shipped out. Well, the tracking website that is used has not been updated since 4-2-17, so I have no idea where this order is. It has been over a month since I placed this order and all I seem to get is the same information I can actually see from the tracking website. Good thing that I ordered through Paypal so I can dispute this and get my money back

I needed to buy a stretch pant, i arrive at this website TWINKLEDEALS.COM and what i saw is a website very professional and with very affordable prices i toke from them my order, the product arrive very fast and in a very good condition, I usually verify on WOT before i buy anything online and i din't understand why this website have a bad reputation but i decide to buy anyway DEAR FRIENDS BELIEVE ME THIS WEBSITE IS SAFE AND VERY PROFESSIONAL IF YOU HAVE A PROBLEM THEY TAKE CARE OF YOU IN A VERY SPECIAL WAY DON'T HESITATE AND TRY IT you gone LOVE IT

I have ordered 4 items and they are all awful from ugly colours nothing like the website, to unwearable plastic fabric made from plastic bottles to items that are the wrong size. They are making it so hard to return these items wanting photos of the items with comparisons from their website. How do I show awful unwearable fabric on a photo really I do not have time for this it should be a straightforward transaction. Even logging in is difficult! I am sure its all a delaying process hoping you will give up: / very frustrating.

The clothes purchased did not fit. The website for returns is not user friendly nor do they respond to your request. Obviously they do not want you to return an item. I'm stuck with multiple dresses that don't fit. They say they have a seven day return policy. The dresses were sent in multiple packages. The packing slips did not reflect the name of the item and it was difficult to match the invoice with the packing slips. When I requested a return, they wanted pictures of the problem and then that notification disappeared and they have not responded to my further inquiry. There isn't any information on how or where to return an item.
The sizes are inconsistent. The products reflect the price, inexpensively made.
I don't recommend this site unless you're prepared to keep everything and realize it is lower quality.

I am overall satisfied with my orders but there are things that needs to be improved! For example for one product i had to wait for almost two months to be dispatched after i made my order! This product was available when i ordered it! Another thing is that one of the shirts was torn so i got my money back in my twinkle wallet! I am really satisfied with the support as response is relatively quick and staff is always willing to help! Finally the site is really easy to use!

I recently bought a dress from Twinkledeals and was starting to get a little worried as the dress had not arrived yet by what I thought was a reasonable amount of time. However, I contacted Twinkledeals and they responded immediately and were concerned that I had not received my order yet and were very willing to rectify the problem. I was quite impressed as I was expecting the run around. They were very helpful and tried to offer a solution. I would thoroughly recommend them as their products are great, their dresses are beautiful, I am very happy with what I have bought and their service.
Kind regards,
Sharon

I purchased an item on Twinkledeals and only after that I read some bad reviews and that some people haven't received their orders, this naturally made me stress a bit. My experience was completely different - customer service was great and they generally responded within an hour. Obviously the shipping takes a while (all the way to South Africa will be a mission), but I could track my order all the way and it arrived safely. The income tax wasn't too bad either. Thank you Twinkledeals!

I have only ever ordered swimsuits and had 1 that didn't fit and 1 with a malfuctioning zipper. I contacted them and got a full refund on the broken zipper swimsuit and a partial refund on the ill-fitting swimming as I had already given it away. It was easy to do and the refund process was simple but took a few days to register which was normal. I didn't even have to return the swimsuits. Just sent photos. I will definitely be ordering from them again