TwinkleDeals Reviews Summary
TwinkleDeals has a rating of 2.3 stars from 942 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with TwinkleDeals most frequently mention customer service, poor quality and tracking number. TwinkleDeals ranks 322nd among Fashion Jewelry sites.
Bought a Cardigan from them and have no complaints. I t is really well made and a good fit, delivery was very fast
After waiting nearly a whole month i received a pair of joggers when i had actually ordered a velvet blue dress i have tried contacting them since and they have not replied to any of my inquiries its two months after i now ordered that dress and i still haven't received it and have had no reply. Very poor customer service!
This website is easy to use and customer service is easy to deal with, but only 4 stars because shipping to USA takes quite a while and don't have real-time in stock data. Tracking data ends when in country of destination. Need to be patient and probably try out small order first and decide for yourself.
Twinkledeals is great to work with and resolves any issues quickly. The clothing I ordered didn't fit so I contacted customer service and they quickly resolved the issues I was having.
I've been ordering from this company for almost a year and I'm very pleased with the clothes I've ordered. All of them are true to size, because they give measurements!
The dress is lovely; the lining is shorter than I like. Hits 5 to 6 inches above me knee. It is not too short for styles today just shorter than I like. The over dress length is fine. (I am 5'8) I called about delivery and they responded promptly, were courteous and accurate. I would order from them again.
Dear Kathy,
Thank you for your friendly review. We are glad to hear that you had a positive experience shopping with us.
Check back at Twinkledeals.com again soon for all our latest deals.
Many thanks,
Twinkledeals Team
On my last order I ordered three articles. The order arrived within the time limit, the colors are the ones I ordered, the fabric is very good and the size is correct.
I love the three items and will buy again.
I put in an order on the 18th of April and paid for the shipment tracking option. The order is still in processing status and no one will respond to my complaints. The customer service is terrible and I would not recommend them. At this point I would be happy just to get my money back.
Dear Neema,
We are sorry to hear you are having issues.
All of our items have a processing time that is shown clearly on the product page.
Please note that the total time it will take for you to receive your order is the processing time plus the shipping time.
We have sent you a message regarding your order via our ticket system. Please kindly check this and reply to us there.
Best regards,
Twinkledeals Team
The order was delivered quickly, all sizes were like in a table. Good quality of the goods. Thank you.
Totally satisfied with Twinkle Deals. Have ordered clothing and it was sent without delay on first order. On second, I received one item quickly and had to wait for another. But well worth the wait. I love Twinkle Deals website and services.
Dear AnneMarie,
Thank you for sharing your experience with us.
We appreciate that you have acknowledge our hard work in giving our customers the best shopping experience possible.
We look forward to seeing you on Twinkledeals.com again soon.
Twinkledeals Team
TwinkleDeals has amazing support and great quality products. The stuff helped me out with a problem i had with delivery and gave me the best solution. When i received the item it was top quality.
The service I have experience thus far is very efficient. The products that I purchased are of good quality. Every product featured on the site is accurately displayed so that buyers have a good idea of what the will receive.
Really great items, and so cheap. Takes a little while for delivery but always excited when they arrive. Have not been disappointed yet!
Dear Sara,
We appreciate that you took the time to write a review.
Thank you,
Twinkledeals Team
Quick and satisfactory response with every effort made to resolve my problem. Answers were very prompt and helpful
After a lengthy and protracted conversation I have received a refund for the two dresses I ordered in February. The second dress never arrived. I shall not buy from twinkledeals again. It took a lot of emails and negotiating websites to find out where my order was. The estimated 25 days was far from the reality, the effort was not worth it. I cannot even submit this review because I have to go back to the email to find the website. Not good enough
Dear Elizabeth,
Thank you for taking the time to write your review.
For the shipping option that you have chosen, unfortunately there is no international tracking number available. However, the estimated shipping time is still valid regardless of tracking number availability.
We have sent you a message regarding your order via our ticket system. Please kindly check this and reply to us there.
Many thanks,
Twinkledeals Team
I used Twinkledeals to buy 24 Mother's Day Scarves for the women in our church congregation. Twinkledeals appeared to have the best scarves for my budget, so I gave it a try.
23 of the scarves were shipped. The 24th was apparently out of stock, which I discovered on emailing the company about the problem. They offered me a refund to my Twinkledeals account (I would have to spend the money back on the site) or an exchange for an item of equal or less value.
The scarves arrived in good time considering that they arrived from China. Most of them looked the same as their picture-- a few had different colors (forest green instead of black, yellow-green instead of gold), but this was in the minority.
One of the scarves was pretty smelly, like it got wet and a little moldy in a warehouse. The cure for that? Soap and water. Easy.
Overall, I'm pretty impressed with this site. They give excellent deals and free shipping. It's a little bit of a gamble with certain items, but for the price, it's worth it. If you're worried, look for items that have been previously reviewed.
When I first started shopping on Twinkledeals I was very pleased with the products, shipping and customer service. I had received a few items that were nothing like the pictures showed. Twinkledeals was quick to resolve these issues. Fast forward to the past December. I ordered two blouses, the order was split (due to stocking), I received the first blouse in a little over a month. This is expected since I learned everything comes from China. I'm still waiting for the second blouse. While I was waiting for the second blouse, still in the expected shipping time, I ordered a third blouse, same style, different color. That was the beginning of February. Guess what? I'm still waiting for it. So, two out of three items ordered in a two month time frame have not been received. Since I didn't pay for a tracking number, that traditionally comes free, there is nothing Twinkledeals can do for me, except refund me a third of the price I paid. I wrote to them once more about the December item along with the February item, but got the same song and dance. I haven't bothered asking more from them, I just plain and simple won't shop them anymore and will warn everyone (that I had raved about them to) not to shop them unless you want to pay for a tracking number that may or may not be of any help.
What concerns me is that I was caught up in a scam from a seller on Amazon.com that was from China. He sent pictures of an illegible address label and tracking numbers to the purchaser, the packages were sent to an address in a different state and the tracking numbers were somehow falsified.
This WAS NOT Twinkledeals, it was Amazon. But the items from both are/were being sent from China... that's where my concerns are.
Dear Susan,
Thank you for taking the time to write your review.
For the shipping option that you have chosen, unfortunately there is no international tracking number available. However, the estimated shipping time is still valid regardless of tracking number availability.
We have sent you a message regarding your order via our ticket system. Please kindly check this and reply to us there.
Best regards,
Twinkledeals Team
I ordered a hat for Derby Day three weeks out from the date needed. I paid for expedited shipping for 8-11 day delivery. The website will not allow me to log in; The "live chat" is not live chat; On the 13th day, I received a response to my email that the item was shipped and would arrive in 7-10 business days... It was already late at that point. All in all, not a good shopping experience. I will shop locally in the future.
Dear Gil,
We are sorry to hear you are having issues.
All of our items have a processing time that is shown clearly on the product page.
Please note that the total time it will take for you to receive your order is the processing time plus the shipping time.
We have sent you a message regarding your order via our ticket system. Please kindly check this and reply to us there.
Best regards,
Twinkledeals Team
I recently wrote a complaint on Jabber about the bad service I received from Twinkle deals. I am happy to report back in the excellent service I received since my complaint. I was refunded, received an apology e-mail and an automatic reset of my password that caused all the problems in the first place. Thank you Twinkle deals for your passion and commitment to your customers.
Dear Ria,
We feel sorry that you haven't received your parcel.
We have shipped out your order with a tracking number and you can track it on http://www.17track.net/en.
We have sent you a message regarding your order and your account password via our ticket system. Please kindly check this and reply to us there.
Best regards,
Twinkledeals Team
I'm very satisfied and happy to get some new extra clothes. It fits and that makes me happy. What to say more, thank you for your web site and for your prices. It feels real good.
From the business
Shop from a large selection of womens & mens fashion clothes, swimwear, shoes, jewelry, accessories at best discount prices with free shipping on Twinkledeals.com.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
Thank you for your review.
Please rest assured that our related colleagues will do a carefully and thoroughly quality checking before dispatching the parcel.
We always send our customer the right item.
We have sent you a message regarding your order via our ticket system. Please kindly check this and reply to us there.
Best regards,
Twinkledeals Team