TwinkleDeals Reviews Summary
TwinkleDeals has a rating of 2.3 stars from 942 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with TwinkleDeals most frequently mention customer service, poor quality and tracking number. TwinkleDeals ranks 322nd among Fashion Jewelry sites.
Scam. Scam. Scam. I am filing a dispute with PayPal for my order which was weeks ago! DHL claims to have sent my package back to them. Twinkledeals wants me to send them more money to resend my item. SCAM. This site should be shut down and everyone affiliated with it charged with fraud. I have filed many tickets and each reply only sounds more like a scam, do not order anything from them!
Having seen an ad on Facebook with lots of comments from happy customers, I bought 3 hoodies from Twinkledeals. The ones I chose all looked like thick hoodies and one clearly shows FatFace labels in the photos so I thought it was old stock or over-production. I got a blank email as confirmation (not helpful) and had to wait weeks for the first delivery of 2 of my hoodies, which were cheap, thin and looked like knock-offs of the ones in the photos. I tried to contact Twinkledeals through their website regarding the third hoodie but couldn't as I didn't have an order number. Luckily I had paid through PayPal, so opened a dispute. Had no reply from Twinkledeals at all. The third hoodie has since arrived and although it looks vaguely like the Fatface one shown in the photo (they're both stripy) it's not what I thought I was ordering. Again it's cheap and thin. As I can't get any response from the company regarding returns, I'll try to claim my money back through Paypal and if I still don't get a response, the hoodies will all be going to a charity shop as they're not what I wanted. I wanted thick, winter hoodies, not thin cheap looking rags. Won't be using this website ever again.
Dear Ruth,
We would like to start off by telling you that we are so sorry about your problem.
Could you please tell us your order number or ticket number so that we can deal with your problem?
Thanks for your time.
We look forward hearing from you.
Twinkledeals Customer Service
Do not waste $1 on this site! Poor quality clothing with holes! Sizes are not true to size the dress I bought looks like for a child! I ordered over 6 weeks ago and still haven't received two items! Customer service is impossible to get a gold of! I am disputing with PayPal for a full refund. This site needs to be banned I wish I read reviews before placing an order.
Dear Maria,
We are truly sorry for the problems with your orders.
We really want to make this right.
We have send a good solution to email *****tina87@hotmail.com.
Thanks for your attention.
Waiting for your reply.
Twinkledeals Customer Service
I have found it impossible to get a refund on clothes which are Much smaller than the labelled size. After many messages and persistence on my part, they promised a refund but it hasn't happened. I've opened a case in PayPal. I would never buy from them again.
Dear Diane,
We want to extend our sincere apologies for the problems you have experienced.
Usually there is always a way for us to resolve the issue to your satisfaction.
We have send a good solution to email t******nrock@gmail.com.
Thanks for your attention.
We are waiting for your reply.
Twinkledeals Customer Service
If you open a ticket regarding your order the customer case service respond asap.
If you want to change the size of the item it is also possible.
The only thing is that I am still waiting for some items to be shipped but as the customer service keep in contact with me I believe the items will be shipped soon.
Br, Karmato
I placed two separate orders to Twinkledeals on the same day. The first arrived over three weeks afterwards, which is slow compared to most websites I have used. The items were cheap-looking and unimpressive. After four weeks my second order still hadn't come so I contacted Twinkledeals. They are slow to respond (normally more than three days) and extremely unhelpful. They told me I needed to wait FORTY-FIVE business days before anything could be done. After forty days sure enough nothing arrived. I asked for the items to be re-sent, however so much time had passed the items were out of stock. They told me the best they can do is give me an in-store refund so I can do this whole thing again. I KNOW IT'S CHEAP BUT IT'S NOT WORTH IT! There are plenty of other websites where you can buy at a similar price with more trustworthy results. Still not entirely sure if the whole thing is a scam.
Dear Bec,
We would like to start off by telling you that we are so sorry about your problem.
Could you please tell us your second order number or ticket number so that we can deal with your problem?
Thanks for your time.
We look forward hearing from you.
Twinkledeals Customer Service
When you want to return goods you have to fill in a ticket, but after that you don't hear anything. I have filled in numerous tickets but never had any response from twinkledeals. So if you are not 100% sure you want your items don't order. My goods where marked so couldn't wear them.
Dear Hilary,
We regret any inconvenience or frustration that your experience has caused you.
Usually there is always a way for us to resolve the issue to your satisfaction.
Can you kindly tell us your order number or ticket number so that we can solve your problem?
Thanks for your attention.
We are waiting for your reply.
Twinkledeals Customer Service
Well I have to say something positive now. Although it was a challenge I did get a full refund less shipping. I was not asked to return the item therefore I am saying this is a good company. Be persistent thou if you have troubles.
Dear Cindy,
We are truly sorry for the problems with your orders.
We really want to make this right.
We have send a good solution to email *****ulak@live.ca.
Thanks for your attention.
Waiting for your reply.
Twinkledeals Customer Service
I just received a bag of clothes I did not order! I still haven't received all the clothes I did order and cannot get in touch with anyone there. What's going on there!
Dear Genie,
We would like to start off by telling you that we are so sorry about your problem.
Could you please tell us your order number or ticket number so that we can deal with your problem?
Thanks for your time.
We look forward hearing from you.
Twinkledeals Customer Service
How long will it take my item to be delivered? It's been a week now?
Dear Lucy,
We would like to start off by telling you that we are so sorry about your problem.
We are NOT a con. We really do not need to risk our reputation over a single order.
We have sent detailed information to ********it789@hotmail.co.uk.
Thanks for your time.
We look forward hearing from you.
Twinkledeals Customer Service
I ordered 2 shirts and 1 necklace from twinkledeals for Christmas gifts. I received the package and it said on the outside that it contained 3 shirts. I only received 2 shirts and no necklace. When I contacted support, they said that I would need to place a claim with usps if I didn't get it because it wasn't their problem. They have my money and I don't have my merchandise. Rip off big time!
Dear Cyndy,
We're very sorry for your concerns and the issues you have raised.
Usually there is always a way for us to resolve the issue to your satisfaction.
We have send a good solution to email *****om@yahoo.com.
We are waitng for your reply.
Thanks for your time.
Twinkledeals Customer Service
I have received part of my order today, 2 of each when I only ordered 1, charge for 2 of each as well. The quality is absolute crap, sizes are way off, can't even get them on, and to send them back I have to get a RMA and send photos and pay to send them back, what a complete rip off, do not order off this site!
Dear Angie,
We would like to start off by telling you that we are so sorry about your problem.
We have clearly been remiss on our end and will endeavor to resolve it to your satisfaction.
We have send a good solution to email *****87@gmail.com.
Thanks for your time.
We look forward hearing from you.
Twinkledeals Customer Service
I ordered a large order from TwinkleDeals as the images on the site looked like good quality items. However when they arrived the medium size was very very small and the quality is very poor, some of the items were see through and others just didn't look like the images online.
Dear Amy,
We would like to start off by telling you that we are so sorry about your problem.
We have clearly been remiss on our end and will endeavor to resolve it to your satisfaction.
We have send a good solution to email ******an_ere@hotmail.co.uk.
Thanks for your time.
We look forward hearing from you.
Twinkledeals Customer Service
I placed two orders! One on October 25 and one on 26th. I still haven't received either or heard back from customer service after numerous tickets created. Starting to think its a hoax and I won't receive it. I will be contacting PayPal soon for a refund if it is not here soon. It has been 22 business days!
Dear Kari,
We would like to start off by telling you that we are so sorry about your problem.
We have clearly been remiss on our end and will endeavor to resolve it to your satisfaction.
We have send a good solution to email *******ett87@gmail.com.
Thanks for your time.
We look forward hearing from you.
Twinkledeals Customer Service
First, customer service is very good and respond kindly and quickly in case a problem comes up. They gave me a very decent solution when the item I received wasn't as described on their website.
Other than that, I received a beautiful lace shirt, size is great (I ordered 2 sizes bigger than what's recommended on the web) and shipment is quite fast (approx. 3 weeks)! :)
Well at least I see some of you have received something in the mail, although it sound like poor quality garbage. I placed my order on 10/12/15. Is it coming by snail? I will only order from reputable companies from now on. I assume this is some $#*! company from China. Should be 0 stars.
Dear Ryan,
We want to extend our sincere apologies for the problems you have experienced.
Usually there is always a way for us to resolve the issue to your satisfaction.
We have send a good solution to email r*******er67@gmail.com.
Thanks for your attention.
We are waiting for your reply.
Twinkledeals Customer Service
I was actually surprised my order even turned up after reading the terrible reviews. Received it today and it's gone straight in the bin. I ordered a size larger than I am because I knew the sizes might be different, but I couldn't even get my shoulders in this, it's made for a child. The quality is so bad, threads were coming out of the stitching and nothing like the picture. Fool me for ordering from one of these places, never again!
Dear Colette,
We are truly sorry for the problems with your orders.
We really want to make this right.
We have send a good solution to email *****eve_66@hotmail.com.
Thanks for your attention.
Waiting for your reply.
Twinkledeals Customer Service
You get what you pay for. Everything looks really cute on the website, but when I received my package it looked nothing like the pictures. The material is cheap and everything that I ordered does not fit like it should. I can't even wear any of the stuff I ordered so I'm pretty much throwing it away and basically eating my money that I spent. Also, I only received half of my order. My confirmation says it was shipped on Oct. 28 and I still haven't received the second half of my order.
Dear Carly,
We would like to start off by telling you that we are so sorry about your problem.
We really want to work with you to make this right.
We have send a good solution to email *****er89@yahoo.com.
Thanks for your time.
We are waiting for your reply.
Twinkledeals Customer Service
The very low prices and free shipping are reflected in the quality of merchandise. Shipping is free and as such a week or two for delivery is more than acceptable. That said, I'm more than happy with the items I have received.
Between this site and the sammy dress site, I think that both are affiliated and they bank on people not pursuing legal action because such a negligible amount of cash was spent. If someone paid $20 for 15 pieces of jewelry and got 6 of them or 5 dresses for under $30, people just let it go and take it as a lesson learned. If the sums were higher I think people would pursue it more vigorously. It doesnt help that there is no customer service. So everyone gets so discouraged that they say "well it was a $20 lesson" and let it go. These are predatory sites and Facebook keeps driving people to it. They need to be notified. I would have never found the site otherwise.
Dear Abby,
We would like to start off by telling you that we are so sorry about your problem.
We are NOT a con. We really do not need to risk our reputation over a single order.
Could you please tell us your order number or ticket number so that we can deal with your problem?
Thanks for your time.
We look forward hearing from you.
Twinkledeals Customer Service
From the business
Shop from a large selection of womens & mens fashion clothes, swimwear, shoes, jewelry, accessories at best discount prices with free shipping on Twinkledeals.com.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear AT,
We regret any inconvenience or frustration that your experience has caused you.
We are NOT a con. We really do not need to risk our reputation over a single order.
Usually there is always a way for us to resolve the issue to your satisfaction.
Can you kindly tell us your order number or ticket number so that we can solve your problem?
Thanks for your attention.
We are waiting for your reply
Twinkledeals Customer Service