TravelSmith

Rated leggings on site as 1 star because they were hair and lint magnets and pilled instantly. Travelsmith published my review, but overnight went from 20 other ratings to 42. Guessing that they are generating their own ratings to counter the effects of negative ratings. Cannot believe that product with such awful quality issues was overwhelmingly considered great by so many others, unless I believe that other consumers have unbelievably low standards.

I ordered a carry on and after almost 2 months and 6 phone calls later...
All different stories as to why I had not recieved my luggage I finally said just forget it.
The product is good, clothes were nice but I am done with the lies and run around,
They lost a good customer

I was gifted a $100 TravelSmith gift card for Christmas this past year. I purchased several items on their website but when they did not show up after several months I reached out. I was told on 3 separate occasions that the items had shipped and would arrive soon. This all took place over a 4 month period. Finally I asked if the gift card could just be reimbursed or replaced. They said they would issue a new gift card but I have yet to receive it and it's been over 2 months. I have reached out to them yet again but have yet to receive a response.

I am normally not the type to write many reviews, but wanted to make others aware that TravelSmith is not a good gift to give or a customer friendly company to purchase from.

I used to buy from them years ago. I found a pair of pants I liked but notice they have a banner at the top of their website announcing a no-return policy - for ALL merchandise, not just sale merchandise. Bizarre. Seems like a good sales-prevention strategy. I wonder if they're going out of business. (Googling that question brought me to this website. Based on the reviews here I know to stay away...)

The customer service on TravelSmith is insultingly poor. For example, the site advertised "Free shipping today" and then when I went to finish up an order found a $17. Shipping charge. After "chatting" with customer service, I was told the promotion was no longer available. This was at 1:30pm. I cancelled my $200.+ order.

In general the clothes are rather tacky though there are some useful accessories. I won't be shopping there again and would not recommend the site.

Travelsmith used to be a great company with a very high quality, branded clothing line. I recently placed an order with them. Product quality has declined; they are reselling lower-quality clothing. What's really irritating is that they started to send me multiple catalogs a week from Travelsmith, Chadwick's... They have ignored requests to take me off their mailing list, and customer service just forwards mailing list requests to a number where you can leave a message. I will never buy from them again.

I am at least a twice monthly orderer from TS. Their clothes are pretty good usually (although overpriced). However, in the past several months, I have found their promos and discounts to be confusing and frequently plain don't work. In these cases, their chat is useless to the point of insulting, and their overall customer service is below average. I've gone from a frequent customer to requesting to be removed from their mailing list. I'm done with TS after months of hassles. There are many other fish in the sea!

I ordered Tropical Microfiber Pants a second time in 60 days. I was informed after waiting two weeks on the first order that the pants were back ordered. Nowhere on site or confirmation was there indication of not available. I tried a second time, being sure to check availability, and nowhere did site indicate these pants were not available. On submitting order it indicated delivery in 5 days. The email confirmation notice stated 10-12 day delivery. Now after 13 days I called and was told they are back ordered and not available for another 3 weeks. Very frustrating to deal with TravelSmith. I've dealt with this company before with no problems. Something has changed for the worse in the last year.

TravelSmith failed in four separate instances on an order, product return, and product replacement. They wasted literally hours of my time, and I never received merchandise, and it was seasonal and I had counted on receiving it to use during that time of year (winter). They never contacted me to tell me an item was out of stock (which I ordered over the phone, and the rep never said it was out of stock), or that they were issuing a refund on the entire order instead of sending the other item I had ordered. They just did what they did without even attempting to get in touch with me, let alone to ask me how I might like to proceed. When I pointed out all of the errors they had made and their complete failure to get in touch with me at any point, their response was basically, "too bad." I will never shop with them again.

We had been customers of TravelSmith for years. I purchased a blazer for my husband and he wore it several times but the lining kept showing out of the jacket.

In the past, we would mail items back to TravelSmith(for example, a zipper that broke and they fixed it and sent it back) to be fixed. So, I mailed the blazer back to TravelSmith and asked them to fix the lining.

They cannot find the jacket and also told me they do not fix items any more. I am so disappointed in TravelSmith. I want the blazer back even with lining sticking out of sleeves.

Went to order on-line and they had free shipping for orders of $50. I had $100 for two items. I wanted expedited shipping. First they charge $8.00 extra for EACH item. Then when I selected this method for both and went to check out the shipping was $27.95. I called customer service and they said when you select expedited shipping it adds onto the regular shipping, so there is not free shipping this way. Can they not see how stupid this is?
I did not order.

I ordered a gift for a friend. Travel smith contacted me over and over again to say the item was on backorder. I called to speak to a representative and was told the gift would be shipped in a few days. The next day I received a email informing me it was on backorder! I attempted to speak to a customer service rep many times to cancel. I wasted precious time hanging on and on and on. Finally I spoke with someone who was rude and just made my already bad mood worse. She ends up telling me that my order was cancelled in late February, but I never got through to do it. What a mess. Good-bye TravelSmith. It hasn't been fun.