Patricia E.

I consult TripAdvisor all the time. The site enables me to get a true picture of a resort or a restaurant, because It allows me access to many opinions, both good and bad. Information is power and this site gives me the tools I need to make solid decisions.

I ordered a gift for a friend. Travel smith contacted me over and over again to say the item was on backorder. I called to speak to a representative and was told the gift would be shipped in a few days. The next day I received a email informing me it was on backorder! I attempted to speak to a customer service rep many times to cancel. I wasted precious time hanging on and on and on. Finally I spoke with someone who was rude and just made my already bad mood worse. She ends up telling me that my order was cancelled in late February, but I never got through to do it. What a mess. Good-bye TravelSmith. It hasn't been fun.