Sara R.

I was gifted a $100 TravelSmith gift card for Christmas this past year. I purchased several items on their website but when they did not show up after several months I reached out. I was told on 3 separate occasions that the items had shipped and would arrive soon. This all took place over a 4 month period. Finally I asked if the gift card could just be reimbursed or replaced. They said they would issue a new gift card but I have yet to receive it and it's been over 2 months. I have reached out to them yet again but have yet to receive a response.

I am normally not the type to write many reviews, but wanted to make others aware that TravelSmith is not a good gift to give or a customer friendly company to purchase from.