Alan R.

TravelSmith failed in four separate instances on an order, product return, and product replacement. They wasted literally hours of my time, and I never received merchandise, and it was seasonal and I had counted on receiving it to use during that time of year (winter). They never contacted me to tell me an item was out of stock (which I ordered over the phone, and the rep never said it was out of stock), or that they were issuing a refund on the entire order instead of sending the other item I had ordered. They just did what they did without even attempting to get in touch with me, let alone to ask me how I might like to proceed. When I pointed out all of the errors they had made and their complete failure to get in touch with me at any point, their response was basically, "too bad." I will never shop with them again.