TravelSmith

Watch out for extra "Carrier Imposed Surcharge" on your credit card bill! I made purchase and when I looked at my credit card bill I was surprised to see that I did not receive "FREE Shipping" as advertised. I was charged $2.00 for "Fedex fuel"! So, customers beware of charges that are NOT spelled out on the Travelsmith/Magellan website.

You have to deal with three companies when ordering... Travelsmith, macgellian and Potpourri Group. Their customer service is horrible its like talking to a computer and their answer are pre-programmed. Will never deal with them. Sad because they have good products.

The travel dress did not wrinkle much, as described. But, it was such a heavy fabric that I think it is uncomfortable. It also clings to me. I wish it could have been a light weight fabric that did not wrinkle, It is easy to roll up and pack but it is still heavier than other dresses. Well, it is ok for travel in some ways but not what I prefer otherwise.

I am going to go to Japan in March and hoped to order from Travel Smith. They used to be a VERY good and reliable company. I gather they are going out of business or have already done so, since the website is no longer operational. These negative recent comments that I'm seeing posted confirms my suspicions. That's too bad!

Travelsmith advertised a sale on travel underwear, similar in appearance to some I had purchased from them several years ago. The price looked good (too good to be true, it turned out), and I was also a little disappointed at the high price of "P&H" for an item so light in weight and NON-fragile.
I brought the underwear with me on a trip abroad and discovered on second wearing that the elastic in the leg holes was too weak to close the garment around my legs. This was a different fit and performance of the items they used to sell.
When I got home from the trip, I intended to return them for refund or exchange. I found the packing slip for the items to discover that my purchase was All sales final, that is, "No return or exchanges accepted" and FURTHERMORE, they added insult to injury with the phrase "This message supersedes the return instructions printed on the back"!
Needless to say I am not only disappointed in the DIMINISHED quality of the merchandise, but also disappointed with the SOUR quality of their customer service policy.

I have blouses from Travelsmith (made in the USA) that I bought more than 25 years ago and they are still perfectly wearable. Fast forward to the 2000s when manufacturing transferred to China. Result: poor sizing, inferior material, seams frayed after the first wash, luggage so flimsy it lasted just one trip! I complained but TravelSmith took no notice -- until I wrote a negative review and they refused to publish it! That's when I realized that this company, once the leader of quality travel wear, was in deep trouble and I stopped shopping with them. I guess I was not alone. I miss the old TravelSmith -- but the new version: good riddance!

According to the tracking information on their order confirmation, my order should have been here yesterday. Now there isn't any information. According to their reps., it is now tomorrow. Probably tomorrow, it will be another day. I can't even cancel the order because it has been shipped and charged to my credit card. Another fly by night company. $200 of masks flushed down the toilet if Discover can't get my money back. Their website says 3--5 days for delivery to Eastern time zone. The order was placed 10/16//2020.

I have been a fan of Travelsmith for years. I not only enjoyed the quality and color selection of their merchandise, it was a pleasure to get so many compliments from both friends AND total strangers.
The past few years there has been a steady decline in merchandise quality, selection and fit. Things are not lasting and it is extremely disappointing.

They have clothing designed for travel. However, much of it is not suitable for the way I travel, which is low budget. I don't have much use, for example, for nice dresses, suit jackets, or fancy shawls. It seems like that in recent years they are catering more to business/cruise/high-end travelers. I used to find more practical clothes that were easy to wash in a hotel sink. I still occasionally find something I can use, though. Their quality is generally good although occasionally fabric is kind of unpleasant-feeling. They're very good about returns.

I have never had any problems with the quality of clothes ordered from Travelsmith or with receiving my items as expected. I just went to look at the website today & find it closed. It says "temporarily", but is that true? Sad. I hope this isn't a sign of things to come. Just before & during the recession, clothing companies started folding & stopped sending out catalogs.

Ordered $85 worth of clothing. After 3 weeks never received. After spending one hour on the phone with three levels of people I was finally promised a refund by a supervisor. This did not happen. My instincts tell me they are not longer trustworthy. I wonder if this is a scam. Do they have new owners who are now unscrupulous? Are they going out of business. Years ago I would have highly recommended them. Now I say caution stay away!

I used to buy from them years ago. I found a pair of pants I liked but notice they have a banner at the top of their website announcing a no-return policy - for ALL merchandise, not just sale merchandise. Bizarre. Seems like a good sales-prevention strategy. I wonder if they're going out of business. (Googling that question brought me to this website. Based on the reviews here I know to stay away...)

Bought wife a gift cert for birthday. Not emailed despite calling to verify order. Then called customer service. Non English speaking useless help. Called ba k next day, given big apology line and a 25% off for issue, but when went to order discount not good for many items. After reading these other reviews I guess they don't seem to care.

I have purchased from Travelsmith for years. I loved the quality and the customer service. I have items I purchased 5 to 10 years ago, and they are still beautiful and will go with me on my next trip. However, when I ordered recently, I was not happy with the quality and sizing of items I purchased and had to return them. I was confused when instead of "Travelsmith," the labels were "Northstyle" or "Magellan." Now, I understand that the old Travelsmith has been bought out. The cheap Chinese goods the new company is selling are not anything like what Travelsmith used to sell. I won't order again and am sad at losing a wonderful source of stylish and good quality travel clothing.

I've been ordering from Travel Smith for years and just a few days ago received the 3 skirts I ordered - all just perfect and well-made - and received within a few days of purchase. My skirts made it through the washing machine with no problems. I hung 2 to dry and one took a trip in the dryer and came out ready to party. I'm having a difficult time understanding all these negative reviews. What's going on here?

I don't know how I got on their mailing list, but Travelsmith spams you with emails every day. I clicked to unsubscribe, and their site said it takes 4 to 6 weeks to be taken off their mailing list. That's absurd. Their spam-emails keep coming and coming.

Travelsmith used to be a great company with a very high quality, branded clothing line. I recently placed an order with them. Product quality has declined; they are reselling lower-quality clothing. What's really irritating is that they started to send me multiple catalogs a week from Travelsmith, Chadwick's... They have ignored requests to take me off their mailing list, and customer service just forwards mailing list requests to a number where you can leave a message. I will never buy from them again.

I order one size and Travelsmith sent me the wrong size. I sent them pictures of my order, packing slip and label inside the clothing and sent it to them asking for the correct size I ordered. It's been 5 days and they have not responded to multiple emails; when I call, their customer service tells me they cannot help, I have to send an email. Travelsmith is not living up to its advertised customer service standards so beware of ordering an item in one size and receiving the wrong size - then being blatantly ignored. I'm going to dispute the charge

This is a bunch of bull$#*!. Planted negative whatever. They were bought out, cleaned out, and now gone. A practice that has decimated so many many companies. Disgusted. Again. But there's nothing we can do. The 1% have all the say and we have to live with it. Their day is not long. Soon...

This place used to be well run but apparently some shark investors have moved in, gutted it, and are now routinely ripping off buyers. Terrible service, your order. Doesn't even get filled for days after you place it, and the mailing costs have risen to prohibitive levels. I urge shoppers to avoid Travel Smith (and please note that it has nothing to do with Smith College!). Shop at your own risk: the business appears to have been taken over by real corporate bottom feeders.

Although I received from this company a skirt that I like last June, it is now September and they will not stop sending me emails. Despite many requests to unsubscribe, I get daily emails from them and am so sick of deleting/squestering them that i wish I had never ordered anything. Stick to REI, Patagagonia, etc. for on line orders of travel items. TravelSmith does not play fair.

I had been a fan of TravelSmith for many years. Loved the styles, fabric and sizing and found prices reasonable especially if I picked up something on sale! Then came the news that TravelSmith was going out of business which was a huge disappointment. You can imagine my delight when I started receiving emails once again from TravelSmith. However after placing an order my delight was short-lived when one item arrived with the North Style label and the other with a Magellan's label. Neither met my expectations and while I wear one top in the house the other went straight to the Red Cross. Sorry TravelSmith but until you return to your previous styles and quality, you have lost me as a customer.

I receive the catalogue and would never order from them. Women's travel shirts should have@#$% pockets. And skirts and dresses and all pants. WTF is wrong with you folks?