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Nancy D.

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1 Review by Nancy

TravelSmith

  • TravelSmith

“NO STARS! Disappointed with new TS Customer Service”
4/4/18

I am a long time customer of TravelSmith - and was shocked and very disappointed with the new ownership of TravelSmith - I was told they are not honoring the warranty on products purchased before they bought the company. The main zipper on a roller bag that I purchased broke, while still under warranty, and I was told the new owners will not honor the 3-year warranty on the product. Is there a headquarters I could send a letter to to complain?

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