TravelSmith

Don't buy from this company. They blamed me for NOT CALLING them to find out how long it takes to ship a gift card. It takes up to 3 weeks but it doesn't say that anywhere on its website. They repeatably didn't reply to my emails or customer submit forms when I wanted to know why my gift card had not arrived yet to its recipient. At first for my $100 order they offered $3 compensation. I got them eventually to compensate me for $10, still not a reasonable amount since the gift is going to arrive weeks after the recipient's birthday.

According to the tracking information on their order confirmation, my order should have been here yesterday. Now there isn't any information. According to their reps., it is now tomorrow. Probably tomorrow, it will be another day. I can't even cancel the order because it has been shipped and charged to my credit card. Another fly by night company. $200 of masks flushed down the toilet if Discover can't get my money back. Their website says 3--5 days for delivery to Eastern time zone. The order was placed 10/16//2020.

I had been a fan of TravelSmith for many years. Loved the styles, fabric and sizing and found prices reasonable especially if I picked up something on sale! Then came the news that TravelSmith was going out of business which was a huge disappointment. You can imagine my delight when I started receiving emails once again from TravelSmith. However after placing an order my delight was short-lived when one item arrived with the North Style label and the other with a Magellan's label. Neither met my expectations and while I wear one top in the house the other went straight to the Red Cross. Sorry TravelSmith but until you return to your previous styles and quality, you have lost me as a customer.

I have blouses from Travelsmith (made in the USA) that I bought more than 25 years ago and they are still perfectly wearable. Fast forward to the 2000s when manufacturing transferred to China. Result: poor sizing, inferior material, seams frayed after the first wash, luggage so flimsy it lasted just one trip! I complained but TravelSmith took no notice -- until I wrote a negative review and they refused to publish it! That's when I realized that this company, once the leader of quality travel wear, was in deep trouble and I stopped shopping with them. I guess I was not alone. I miss the old TravelSmith -- but the new version: good riddance!

Magellan & Travelsmith deserve a zero rating.

What a POS company! Magellan has wrecked my once go to and reliable Travelsmith. Garbage products and crap marketing. 4-6 weeks to fully process a removal from their lists never mind how bad the products are.

I'm done!
Never again.

I order one size and Travelsmith sent me the wrong size. I sent them pictures of my order, packing slip and label inside the clothing and sent it to them asking for the correct size I ordered. It's been 5 days and they have not responded to multiple emails; when I call, their customer service tells me they cannot help, I have to send an email. Travelsmith is not living up to its advertised customer service standards so beware of ordering an item in one size and receiving the wrong size - then being blatantly ignored. I'm going to dispute the charge

I ordered a passport wallet 2 months ago, have called Customer Service where they passed me on to 6 different representatives (some from different catalogs) who said item was in stock, but i must speak to a supervisor…last representative (never spoke to anyone who said the were supervisor) said she was overnighting item to me but never received it; now 1 week after writing email to customer service, no response; good news is they never charged me, but would have liked to receive my gift item!

You have to deal with three companies when ordering... Travelsmith, macgellian and Potpourri Group. Their customer service is horrible its like talking to a computer and their answer are pre-programmed. Will never deal with them. Sad because they have good products.

Watch out for extra "Carrier Imposed Surcharge" on your credit card bill! I made purchase and when I looked at my credit card bill I was surprised to see that I did not receive "FREE Shipping" as advertised. I was charged $2.00 for "Fedex fuel"! So, customers beware of charges that are NOT spelled out on the Travelsmith/Magellan website.

I don't know how I got on their mailing list, but Travelsmith spams you with emails every day. I clicked to unsubscribe, and their site said it takes 4 to 6 weeks to be taken off their mailing list. That's absurd. Their spam-emails keep coming and coming.

This place used to be well run but apparently some shark investors have moved in, gutted it, and are now routinely ripping off buyers. Terrible service, your order. Doesn't even get filled for days after you place it, and the mailing costs have risen to prohibitive levels. I urge shoppers to avoid Travel Smith (and please note that it has nothing to do with Smith College!). Shop at your own risk: the business appears to have been taken over by real corporate bottom feeders.