Developed in part with a grant from
the National Science Foundation

Member since September 2015

  • Reviews 1
  • First to Review 0
  • Thank Yous 0
  • Fans 0
  • Profile Views 123

Review Distribution

5 stars
4 stars
3 stars
2 stars
1 star

1 Review by Maria




Customer service will not work with longtime loyal customers regarding their enormous shipping rates. I recently spent over the course of two months, over $2500 With travel Smith. This was Through various orders. They had sent me coupons as a thank you on future free shipping or 20% off. Having misplaced these coupons, and trying to make another purchase, I called customer service and asked for the courtesy of the free shipping in addition to the promo code of an additional 15% off. After speaking with three customer service managers, no one would do the courtesy of their free shipping. They're shipping charges if you shop there are exorbitant! I have had no problem paying shipping on my previous orders. I asked them to check my order history to show that I don't have a problem paying shipping. I just wanted this courtesy extended to me because I had had the coupons and missed placed them. I was fully aware of what their policy is. Travel Smith was willing to lose one of their top customers because of the shipping. I will never shop at travel Smith again. I notified them I wanted to be off their mailing list and want no further emails or communications. They also stopped their relationship with Which is another huge mistake. I don't think travel Smith will be around too much longer. I spend a lot of money on online shopping. And they just don't have what it takes! Do not shop at travelSmith!

Maria Has Earned 6 Votes

Maria A.'s review of TravelSmith earned 5 Very Helpful votes
Maria A.'s review of TravelSmith earned a Well Said vote

Maria hasn’t received any thanks yous.

Maria doesn’t have any fans yet.

Maria isn’t following anybody yet.

Similar Reviewers on Sitejabber


DO NOT even think of ordering through these people. Sadly, the company has gone downhill and is...


Ordered item-too small-requested an exchange for the next size up. The company would not honor...