Deborah N.

They lie. They lie a lot. On one return I have called at least five times because after almost a month it hasn't been processed, and still they are lying. So they have taken just shy of a month for them to process any kind of refund, and even then they're trying to rip me off. On an order of $166.53 they are trying to refund me $22.89 less than I paid. This is for shipping to me and back to them. They sent me flawed merchandise and expect me to pay for that! On the second item, a coat which I purchased according to the size chart and had to return because it was way too big and for which I wanted an exchange in the correct size and they didn't have one, they are ripping me off for $7.48. May not sound like much to a reader of this review, but multiply that by the thousands of orders that are returned to them. I'm tired of calling them now and getting the same runaround. I'm going to try one more time to get this straightened out, and if that doesn't work I'll get in touch with the Department of Consumer Affairs. I'll probably get the runaround from them too, but at least I won't be continuing to waste my time with Travelsmith.

Sent two items back for exchange to different size. Was charged a return shipping fee which they refuse to refund. They had computer problems, so they couldn't even look up my original order for two weeks. Are trying to charge me full price for the exchange, when I had a discount on the original order. Totally ripping off their clients. Was told their supervisors were too busy to talk to me at this time but they would call me. Just like thieves in the night.