TophatterReviews 7,898

I just started using this site and got hooked i ordered a lot well so far I have received a couple items super fast shipping and the items I expected well I won some super good deals on some clothes they were all cancelled anything i stayed on here for hours to win was refunded because it was out of stock how are you going to put it up to bid on if you dont have it and pay attention to the size and description Ive received a dog bed the size of a baby blanket lol

There are TOO MANY CANCELLED ORDERS with CREDIT REFUNDS, LATE DELIVERIES, NO DELIVERIES/LOST IN SHIPMENTS, and VERY SLOW (sometimes none) CUSTOMER SUPPORT. This especially happens on very good auction (low bid) "wins". Sellers would just CANCEL ORDER due to "Out of Stock" reason, but the items (from the SAME SELLER) would still be available to bid on on the auction site. I have reported this many times to Tophatter Customer Support who say "stiff penalties are in place to deal with these sellers" but these sellers are still there! To add to this, deliveries are VERY SLOW. Sometimes, 2 to 3 MONTHS after the order. Then to top it off, items are not what you expect. Most times, items are smaller than the pictures; or worse, WRONG ITEMS was sent or MISSING PARTS. TOPHATTER NEEDS TO BETTER IN SCREENING THEIR SELLERS AND IMPLEMENT TOUGHER PENALTIES.

Order item in September 2020 and delivery expected Nov12/20, today 11/29/20 and no delivery made
Asked for refund, and no reply regarding the refund instead keeps asking for edit because it is delayed and was replied saying to wait 3 more days since Nov 12, if not received then full refund as promised in website
But nothing refunded and no reply as to what they are doing to this issue
I had to call PayPal and my credit card to get refund
Waiting for card to get me my refund
Seems they don't want to give refund if you don't get delivery
It looks like a scam it does not want to refund and keep the money

I don't really have a problem with Tophatter. They periodically give bidding incentives, (disguised as rewards), and seem to back up the buyer in the event of an issue with a seller or a product. I do however have a problem with some of the sellers or their products. BUYER BEWARE... Some sellers will award an item with no reserve and a very low winning bid, only to send an email a few days later informing that you have been refunded. The reason given is that the item is damaged, defective, or in short supply. When you see that very same item continuously being offered by the very same seller, you know very well the real reason they pulled back their product is because the bid wasn't high enough. So far, that has happened to me three times. I guess I was mistakenly under the impression that a winning bid is like a contract between a buyer and seller and should be honored. Also buyers, do your homework so you know what an item is worth. Sometimes the very same item you're bidding on can be found on Amazon for an outright lower price. One last thing... Don't get your expectations up regarding product quality. With only a few exceptions, product quality has been a disappointment. As an example, I will no longer bid on optical items. Our landfills are already too full.

I absolutely love tophatter shipping seems to be coming along pretty quickly so far with all that I've purchased. I only have a few complaints in one of my orders I only received one price for my purchase and I have never received all the accessories that I was supposed to get to begin with. My next issue is the whole if you cancel to many orders you can not bid for 24 hours that's just ridiculous my option. And lastly I think it's crazy how you can not bid if the menu has a number over it but it don't tell you if it's reward or message or what