I HAVE BOUGHT SEVERAL ITEMS AND COULDNT BE HAPPIER WITH MY SHOPPING EXPERIENCE, GREAT PRICES, FAST SHIPPING
I have had good experiences when shopping with Tophatter,
Great place for any kind of gift.
Am quite happy with the inventory
Overall the rate of getting items has been great. Very fast shipping time!
Hi KS,
Thank you! I'm glad your overall experience is great. Your support is appreciated.
Respectfully,
Angelique
No way to track packages and system for shipping takes too long
Hi Chris,
Thank you for reaching out.
I'm sorry to hear you haven't received your items in the time you expected. I truly understand the disappointment and frustrations this can cause.
Please review our temporary FAQ Are shipping delays expected due to coronavirus? For more details: https://help.en.tophatter.com/article/557-are-shipping-delays-expected
Visit My Orders, click the item, then click Where's My Item? If a week or more has passed since the Estimated Delivery date, you will see a button to Report Late Delivery. Click that to create an incident. You will be refunded automatically on the date shown if we do not get delivery confirmation.
Our customer support agents are always available and ready to help with your account concerns via email. The following link provides the necessary steps for contacting support: https://help.en.tophatter.com/article/57-contact-support
Respectfully,
Angelique
One issue, but overall a great experience in shopping.
The items themselves may be questionable at times but Tophatter has always made things right.
Hi LoriAnn,
Thank you for sharing your experience.
I'm happy to hear we handled your concern satisfactorily.
If you have a question or a concern, customer support agents are available to help via email by signing into your Tophatter account and going here: https://tophatter.com/support/contact?topic=Buying or by sending us a direct email to help@tophatter.com
Respectfully,
Angelique
Everything I have received to date is of good quality and worth the money
Fast processing, cordial, quick delivery! Every time, same experience. Great!
Hi Mike,
Thank you for your review. My apologies for the delayed response. We appreciate your support. Have a wonderful time shopping.
Respectfully,
Angelique
There is no customer support.
They don't have a phone number...
You can send them an email...
Do not bid on these items nothing but JUNK from China. Waste of money. I REALLY WOULD LIKE TO ENTER ZERO STARS.
Hi Sr. J,
Thank you for your review.
Sellers on Tophatter come from around the world: US, UK, China Ireland, Canada, New Zealand, Australia, South Africa, Mexico, Spain, Austria, Germany, France and more. We value all sellers who strive for excellence.
I'm sorry that you weren't able to find great deals while shopping with us. I hope you'll continue to check out the items on Tophatter as we bring in exciting new supply over the coming months.
Please know, we have a generous return policy; if for any reason you're not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. See full details here https://tinyurl.com/yd75uc6e
Kind Regards,
Angelique
Out of about 15 purchases only one came later than told most earlier and always new condition
Packages don't show up but you have to wait for a refund.
Hi Anthony,
Thank you for your review. I'm sorry to hear you didn't receive your package I know how frustrating that is. We offer Buyer Protection, which guarantees items are shipped with valid tracking and delivered to the address provided, or a full refund will be processed. See our FAQ Is there Buyer Protection? Here https://tinyurl.com/yy6m335d.
For help, feel free to contact support here: https://tophatter.com/support/contact?topic=Buying or by sending us a direct email to help@tophatter.com.
Respectfully,
Angelique
Good at getting credit when something is wrong, great selection and pricing
Hi Geoff,
Thank you for sharing your experience. It's good to know you enjoy shopping on Tophatter and we addressed your concerns pleasingly.
Respectfully,
Angelique
My experience has been extremely good, also they are quick to refund!
Jim
Hi Jim,
Thank you for sharing your experience. I'm pleased to hear that you enjoy shopping on Tophatter. We appreciate your support.
Respectfully,
Angelique
I love Tophatter because they refunded my items with no hassle
Hi Gina,
Thank you for your review. I'm pleased to hear that you enjoy shopping on Tophatter. We appreciate your support.
Respectfully,
Angelique
Never a problem with any of the items I purchased thru tophatter.
Fast, efficient, all products were as described. Fun bidding. Will order again.
Overview
Tophatter has a rating of 3.9 stars from 7,901 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Tophatter most frequently mention customer service, good quality and great prices. Tophatter ranks 181st among Auction sites.
- Visit Website
- San Francisco, CA, United States
- Edit business info
Business History
Goodwater Capital, CRV, August Capital, and others have invested $35 million in the business to date. The company is actively hiring at its offices in San Francisco and Shanghai.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Auction Businesses
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Heather,
Thank you for your review and for choosing Tophatter. I’m happy that you enjoy your shopping experience.
You can earn Credit by sharing our app with your friends. To learn more please go to the following link: https://tinyurl.com/yxgllj26x
We appreciate your support. Accept our warm wishes for a very happy holiday season to you and your loved ones.
Respectfully,
Angelique