GREAT buyer protection, awesome products at cheap prices. This company has wonderful customer service and ALWAYS responds to the buyer's inquiries
I've found some great items on this site. Their jewelry is my favorite.
I like most of what I've seen so far but some items are really different than pictured.
For the most part my experience has been a good one!
It's fun winning bids. Products are nice and always. Surprise each day.
Great deals! Had a lot of fun bidding Trying to interest friends.
Hi Bernestine,
Thank you for your review.
I'm glad to hear that you have fun shopping on Tophatter. We appreciate your support.
Respectfully,
Angelique
Great products, Needs to work on receiving the items sooner
I'm very happy with all the products I've received from Tophatter.
I absolutely love bidding and getting great deals.
Three times I've not received my package.
Very disturbing
Merchandise comes well packaged. Except for one seller all the sellers have been great
Hi Janine,
Thank you for your review. I'm thrilled to hear you love your items. Your support is appreciated.
Respectfully,
Angelique
Very happy with Tophatter as a whole. Just the lengthy wait is my reason for 4 stars.
Sometimes sellers take forever but Tophatter does a good job of making things right.
Hi J,
Thank you for your review. I'm pleased that your concerns have been addressed satisfactorily. Please review our temporary FAQ Are shipping delays expected due to coronavirus? For more details: https://help.en.tophatter.com/article/557-are-shipping-delays-expected
Tracking status can be viewed on the My Orders page under the Settings menu in your Tophatter account. On the My Orders page, click the item, then click ‘Where’s my item?’For detailed information and instructions regarding our shipping process, check out our self-help FAQ here: https://help.en.tophatter.com/article/36-what-if-i-havent-received-my-order
Visit My Orders, click the item, then click Where's My Item? If a week or more has passed since the Estimated Delivery date, you will see a button to Report Late Delivery. Click that to create an incident. You will be refunded automatically on the date shown if we do not get delivery confirmation.
Our customer support agents are always available and ready to help with your account concerns via email. The following link provides the necessary steps for contacting support: https://help.en.tophatter.com/article/57-contact-support
Respectfully,
Angelique
Almost everything is wonderful. A few disappointments, but overall very happy
So far all the items bought are exactly as described. Hi
Hi Sara,
Thank you for your review.
I'm pleased to hear that you are happy with all of your items! We appreciate your support.
Respectfully,
Angelique
Items I have seen or gotten not right ot takes so long to get delivered
Hi Debra,
Thank you for reaching out.
I'm sorry to hear you haven't received your items in the time you expected. I truly understand the disappointment and frustrations this can cause.
Please review our temporary FAQ Are shipping delays expected due to coronavirus? For more details: https://help.en.tophatter.com/article/557-are-shipping-delays-expected
Visit My Orders, click the item, then click Where's My Item? If a week or more has passed since the Estimated Delivery date, you will see a button to Report Late Delivery. Click that to create an incident. You will be refunded automatically on the date shown if we do not get delivery confirmation.
Our customer support agents are always available and ready to help with your account concerns via email. The following link provides the necessary steps for contacting support: https://help.en.tophatter.com/article/57-contact-support
Respectfully,
Angelique
I love Tophatter! You can score some pretty cool stuff at a great price.
Overview
Tophatter has a rating of 3.9 stars from 7,901 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Tophatter most frequently mention customer service, good quality and great prices. Tophatter ranks 181st among Auction sites.
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- San Francisco, CA, United States
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Business History
Goodwater Capital, CRV, August Capital, and others have invested $35 million in the business to date. The company is actively hiring at its offices in San Francisco and Shanghai.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for responding to Tophatter's experience survey, LaTonia!
The team here in Tophatter is thrilled to hear such good feedback. Thank you for your support!
Warm regards,
Graciela