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Tophatter
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TophatterReviews 7,898

3.4
tophatter.com

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Tophatter Reviews Summary

The company has garnered a mixed reputation among customers, with notable strengths in its engaging auction format and a diverse range of products that some users find enjoyable and affordable. Many appreciate the responsive customer service, which has been effective in addressing issues and facilitating refunds. However, significant concerns persist regarding product quality, with numerous complaints about receiving damaged or inferior items. Additionally, customers have reported frustrations with order cancellations and difficulties in the returns process. Overall, while the platform offers a fun shopping experience, it must improve product reliability and support to enhance customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
282
value
283
shipping
286
returns
209
quality
283

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Michigan
1 review
0 helpful votes
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My experience with this is slow shipping but you are great

Date of experience: October 7, 2020
Wisconsin
2 reviews
0 helpful votes
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Only had one thing happen that I didn't like. A seller cancelled and refunded my order due to " wrong address" but I'm reality it was because the price I won the item for was too low.

Date of experience: October 7, 2020
North Carolina
1 review
0 helpful votes
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Great place to shop
October 7, 2020

I l love the jewelry the prices are out of the world you can't find good n fine n well made jewelry

Date of experience: October 7, 2020
Texas
1 review
0 helpful votes
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5 star quality
October 7, 2020

TopHatter deals with original merch. Some crafted by the merchant, so its a rare item. 5 star quality really eases ones mind during an extended wait period because... Its Worth It.

Date of experience: October 7, 2020
Florida
1 review
0 helpful votes
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Easy to shop
October 8, 2020

Always has awesome things to bid on. Made several purchases on it the last few months and I am satisfied for a most part. The only problem I could not look for things to buy, only what is popping up. I am telling about it to all my friends and they al checking it out

Date of experience: October 7, 2020
Pennsylvania
1 review
0 helpful votes
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Carmen's
October 7, 2020

I love the items and the prices but I received 2 items messed up and don't have the address to send them back and I'm trying to get rewards credits but I must not be spending enough got my smart watch with out the earphones

Date of experience: October 7, 2020
Texas
1 review
0 helpful votes
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No refunds
November 6, 2020

When I request a refund I don't get the money back

Date of experience: October 7, 2020
Michigan
2 reviews
0 helpful votes
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Be careful.
November 6, 2020

I won a ring several months ago. Paid for it and still have not received it. Everything else arrived on time and im happy with them..

Date of experience: October 7, 2020
California
1 review
1 helpful vote
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Promises kept
October 7, 2020

I am rather new to this site and have been happy ever since joining. Every thing I've ordered has been exactly what was promised and at times ahead of scheduled delivery. I haven't had the opportunity to use the return function nor do I want to. I do find it exciting when it gets to "going twice" and you're saying to yourself "can't this go any faster?" Lol. Thanks tophater having fun again!

Date of experience: October 7, 2020
Texas
1 review
0 helpful votes
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Two Brothers
October 7, 2020

Very satisfied with top Hatter products arrived in a timely manner.

Date of experience: October 7, 2020
Illinois
1 review
0 helpful votes
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Wonderful and fun
October 7, 2020

When I purchase things that are unique it's pretty cool when they work. There are things that weren't as I thought and you are great with returns. I tell friends and they see stuff and like go oh no I would be in there all day. Which sometimes I amyou never know what you're gonna find

Date of experience: October 7, 2020
New York
1 review
0 helpful votes
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Great deals
October 7, 2020

Lots of odds and ends to buy, cool stuff, gifts etc. great deals all around

Date of experience: October 7, 2020
Texas
1 review
0 helpful votes
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BUYER BEWARE
November 6, 2020

FRAUD! This site allows its sellers to post false information (both words and pictures) on the auction listings. Customer support thinks this is okay because if you click the auction listing, it opens a description page where you will learn the truth. Right people seeing something they want, backed up by both words and picture, will click for more information when they think they already have the info they need, and they don't want to lose the auction. And, if they are new, like me, they did not even know that option was available.
I bid on an an auction listing that read: Fashion 6 Colors Mini Disposable Personal Use Hair Chalk Color Comb Dye Kits Temporary party Cosplay Salon Hair Coloring TSLM2, and it showed 6 combs of different colors as well as those colors on a models hair. Only when I won, did the description open up that said size: 1 item. So, you think you are getting all six, and you only get 1! Talk about BAIT & SWITCH!

Date of experience: October 7, 2020
New York
1 review
0 helpful votes
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Don't like
November 6, 2020

Well I will never order from you people again because I had things that were damaged and you were trying to make me pay for a return label which I don't understand it came broken and there is a lot of cheap stuff on there that you don't think is when you get it it's not the size that you wanted I spent a lot of money never again

Date of experience: October 7, 2020
Texas
1 review
0 helpful votes
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Fantastic Deals
October 7, 2020

I enjoy the good quality goods on Tophatter. It's fun to bid and win items you want at a discounted cost.

Date of experience: October 7, 2020
Maryland
1 review
0 helpful votes
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Good, cheap, professional
October 7, 2020

Good, cheap, affordable and quite professional with each and every transaction(s) that I have made with Tophatter!

Date of experience: October 7, 2020
Louisiana
1 review
0 helpful votes
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No response
October 7, 2020

I have a few items that say they have been delivered but I never got hem. I have contacted costumer service but I get no response

Date of experience: October 7, 2020
Idaho
1 review
0 helpful votes
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Tophatter shopper
October 7, 2020

I just love the things I win on TopHatter and it's fun. There are so many awesome items to bit on. I win some and lose some, but that is apart fun. And the great thing about Tophatter is they will refund your money. Great site thanks TopHatter.

Date of experience: October 7, 2020
Kentucky
1 review
0 helpful votes
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Products
October 7, 2020

I received my items in no time at all.And I am happy with them all.

Date of experience: October 7, 2020
Pennsylvania
2 reviews
0 helpful votes
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Different than Advertised
November 6, 2020

I am finding that more items than not are not as they were presented on the site. I have been happy with some of the items but not all.

Date of experience: October 7, 2020