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The company has garnered a mixed reputation among customers, with notable strengths in its engaging auction format and a diverse range of products that some users find enjoyable and affordable. Many appreciate the responsive customer service, which has been effective in addressing issues and facilitating refunds. However, significant concerns persist regarding product quality, with numerous complaints about receiving damaged or inferior items. Additionally, customers have reported frustrations with order cancellations and difficulties in the returns process. Overall, while the platform offers a fun shopping experience, it must improve product reliability and support to enhance customer satisfaction.
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My experience with this is slow shipping but you are great
Only had one thing happen that I didn't like. A seller cancelled and refunded my order due to " wrong address" but I'm reality it was because the price I won the item for was too low.
I l love the jewelry the prices are out of the world you can't find good n fine n well made jewelry
TopHatter deals with original merch. Some crafted by the merchant, so its a rare item. 5 star quality really eases ones mind during an extended wait period because... Its Worth It.
Always has awesome things to bid on. Made several purchases on it the last few months and I am satisfied for a most part. The only problem I could not look for things to buy, only what is popping up. I am telling about it to all my friends and they al checking it out
I love the items and the prices but I received 2 items messed up and don't have the address to send them back and I'm trying to get rewards credits but I must not be spending enough got my smart watch with out the earphones
I won a ring several months ago. Paid for it and still have not received it. Everything else arrived on time and im happy with them..
I am rather new to this site and have been happy ever since joining. Every thing I've ordered has been exactly what was promised and at times ahead of scheduled delivery. I haven't had the opportunity to use the return function nor do I want to. I do find it exciting when it gets to "going twice" and you're saying to yourself "can't this go any faster?" Lol. Thanks tophater having fun again!
When I purchase things that are unique it's pretty cool when they work. There are things that weren't as I thought and you are great with returns. I tell friends and they see stuff and like go oh no I would be in there all day. Which sometimes I amyou never know what you're gonna find
Lots of odds and ends to buy, cool stuff, gifts etc. great deals all around
FRAUD! This site allows its sellers to post false information (both words and pictures) on the auction listings. Customer support thinks this is okay because if you click the auction listing, it opens a description page where you will learn the truth. Right people seeing something they want, backed up by both words and picture, will click for more information when they think they already have the info they need, and they don't want to lose the auction. And, if they are new, like me, they did not even know that option was available.
I bid on an an auction listing that read: Fashion 6 Colors Mini Disposable Personal Use Hair Chalk Color Comb Dye Kits Temporary party Cosplay Salon Hair Coloring TSLM2, and it showed 6 combs of different colors as well as those colors on a models hair. Only when I won, did the description open up that said size: 1 item. So, you think you are getting all six, and you only get 1! Talk about BAIT & SWITCH!
Well I will never order from you people again because I had things that were damaged and you were trying to make me pay for a return label which I don't understand it came broken and there is a lot of cheap stuff on there that you don't think is when you get it it's not the size that you wanted I spent a lot of money never again
I enjoy the good quality goods on Tophatter. It's fun to bid and win items you want at a discounted cost.
Good, cheap, affordable and quite professional with each and every transaction(s) that I have made with Tophatter!
I have a few items that say they have been delivered but I never got hem. I have contacted costumer service but I get no response
I just love the things I win on TopHatter and it's fun. There are so many awesome items to bit on. I win some and lose some, but that is apart fun. And the great thing about Tophatter is they will refund your money. Great site thanks TopHatter.
I received my items in no time at all.And I am happy with them all.
I am finding that more items than not are not as they were presented on the site. I have been happy with some of the items but not all.
Answer: There is also the FEDERAL TRADE COMMISSION that can help with these types of problems
Answer: You have to read the descriptions. It will tell you if it's real or plated.
Answer: Do not deal with this company,,, all jewelery is crap n cheap
Answer: Tophatter will screw you over. Shop Amazon or overstock.
Answer: Good luck! Tophatter rippes off the sellers so they are not going to be very likely to return your money.
Answer: Justin you are absolutely correct. I find out the hard way. I had my own auction with nice AUTHENTIC designer items and cosmetics (Becca, Cargo, Smahbox, Too Faced, etc). I lost big time. $40 Cargo palette sold for $10; it cost me $15. Items that I started higher to cover my cost never sold. I still had to pay fees for the item being listed. A $200 Calvin Klein purse sold for $20; it cost me $80 wholesale. Run!
Answer: If you end up buying a few items from the same seller they can do a combined shipment but you rarely get the same buyer items since they only let the sellers sell 10 items a day. It is different for the sellers that have their own auctions.
Answer: You will notice the same names no matter the day, time etc. Bidding against you very often. Is it a coincidence? Personally I don't believe in coincidences.
Answer: Depends on what you are selling. Yes, a lot of items go unsold in the jewelry and accessories categories... as well as others. Coach and Michael Kors and other designer brands, not much goes unsold, because here's the catch - - you pay fees on the starting bid. TH wants everything to start at $1. So you get punished if you start higher as to not get screwed by a low purchase price. Say you buy a designer bag for $120. If you start that bag at $100, you're already paying over $10 in fees. **IF** you can manage to sell it for a profit, there are still the commission and bank fees. If you start it at $1, you're barely paying any listing fees but it might only sell for $80 (or less!). So, less fees, but you lost your ass on the item. It's messed up. Most sellers have put in their time to see if they can make a profit or to see if TH will change, but they all seem to end up leaving. I'm convinced the only ones who stay to sell there are the counterfeit or crappy quality sellers who are buying items for next to nothing, because that seems to be the only way to make a profit there these days. I would go the ebay route if you're looking to sell.
Answer: Yes! Sale of counterfeit items is prohibited. If you are concerned about the authenticity of an item purchased on the platform, you may return it for up to 30 days from delivery. See full details on our return policy here: http://tinyurl.com/h7xokwj.