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The company has garnered a mixed reputation among customers, with notable strengths in its engaging auction format and a diverse range of products that some users find enjoyable and affordable. Many appreciate the responsive customer service, which has been effective in addressing issues and facilitating refunds. However, significant concerns persist regarding product quality, with numerous complaints about receiving damaged or inferior items. Additionally, customers have reported frustrations with order cancellations and difficulties in the returns process. Overall, while the platform offers a fun shopping experience, it must improve product reliability and support to enhance customer satisfaction.
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Have been mostly satisfied with most of my items. Dissatisfied with projection screen. Its just a cloth. Hoodie runs small
Yes I ordered certain things that said it was delivered. But it was not. Iam recovering from being in the hospital and sit in front of our lg. Window and watch for the mailman. The day it said it was delivered it was not on that day. There is no mail delivery on that day it was a Sunday. I really wanted that cute cat and dog harness set.
Awful you think you got a deal and more than once all this has happened it comes with only half the the purchase or it doesn't come at all if you hit low enough they refund your money. Most of the time you have to wait a long time for the order to arrive and if it doesn't you have to wait twice as long for a refund. I do not recommend this site at this time...
Tophatter is the place to shop. Always delivers on time and
The prices are better than great. I recommend Tophatter over
Any other company. I love to shop with them.
Way ta go Tophatter!
Tophatter usually get my orders and bids right. I guess its pretty cool.
Love the app and variety of products for a good price. ***BUYERS BEWARE*** IF YOU BID AND WIN A PRODUCT FOR AN AMAZING PRICE... SOME SELLERS WILL BACK OUT OF THE PURCHASE. This has happened to me twice so far when I bid and win an item the seller will back out of the deal by using the excuse " In stock items are damaged"
Won a gaming chair, paid with a credit card. Received email that it was delivered to my front door at 11:57 am. I was sitting on front porch from around 9am till 2pm, no one showed up! Have sent them several emails, no response. Turned it over to my bank under credit card fraud. Was taken care of by the bank!
Charging 10% on orders blowing up the photos to get more bid. Minimizing the opportunity for get $ free items the pictures and what you get two different things
I like it because I don't have a whole Lotta money to spend and this is pretty reasonable
My experience was not understanding the games you can download and other items
Ive had great experiences from purchases to returns
Items to win are great the fact that you can use points to get credits and use those to pay for your winning item.
Ships out quickly. New items continually. Fun and exciting.
I have a account that y'all closed out on me and it has a lot of items I have paid for. I want my stuff or y'all will be getting a letter from my lawyer
I have ordered dog tracking gps tags a charging cord for my phone as well as a telescope for my phone and got nothing I'm really not happy at all
I love the variety of products to choose from. I have orded many items, mosrly jewelry and I am always surprised how beautiful the products are. 5 stars
I love the buys I get from tophatter. There is always a bargain. I have been pleased with my purchases because they are good quality products.
Everything I order comes broken. Just like today's order, I wanted so badly for the things I won and paid for to work. Today I got a go pro broken because it wasn't in a box.
I have paid my hard earned money bye bidding on merchandise and when it comes is damaged I or not what it's worth I have even bidded it on something and got something different in return no refund credit they may give you a little credit back to your card here or there but no full refund if I pay with my credit card I do want Tophatter credit
Answer: There is also the FEDERAL TRADE COMMISSION that can help with these types of problems
Answer: You have to read the descriptions. It will tell you if it's real or plated.
Answer: Do not deal with this company,,, all jewelery is crap n cheap
Answer: Tophatter will screw you over. Shop Amazon or overstock.
Answer: Good luck! Tophatter rippes off the sellers so they are not going to be very likely to return your money.
Answer: Justin you are absolutely correct. I find out the hard way. I had my own auction with nice AUTHENTIC designer items and cosmetics (Becca, Cargo, Smahbox, Too Faced, etc). I lost big time. $40 Cargo palette sold for $10; it cost me $15. Items that I started higher to cover my cost never sold. I still had to pay fees for the item being listed. A $200 Calvin Klein purse sold for $20; it cost me $80 wholesale. Run!
Answer: If you end up buying a few items from the same seller they can do a combined shipment but you rarely get the same buyer items since they only let the sellers sell 10 items a day. It is different for the sellers that have their own auctions.
Answer: You will notice the same names no matter the day, time etc. Bidding against you very often. Is it a coincidence? Personally I don't believe in coincidences.
Answer: Depends on what you are selling. Yes, a lot of items go unsold in the jewelry and accessories categories... as well as others. Coach and Michael Kors and other designer brands, not much goes unsold, because here's the catch - - you pay fees on the starting bid. TH wants everything to start at $1. So you get punished if you start higher as to not get screwed by a low purchase price. Say you buy a designer bag for $120. If you start that bag at $100, you're already paying over $10 in fees. **IF** you can manage to sell it for a profit, there are still the commission and bank fees. If you start it at $1, you're barely paying any listing fees but it might only sell for $80 (or less!). So, less fees, but you lost your ass on the item. It's messed up. Most sellers have put in their time to see if they can make a profit or to see if TH will change, but they all seem to end up leaving. I'm convinced the only ones who stay to sell there are the counterfeit or crappy quality sellers who are buying items for next to nothing, because that seems to be the only way to make a profit there these days. I would go the ebay route if you're looking to sell.
Answer: Yes! Sale of counterfeit items is prohibited. If you are concerned about the authenticity of an item purchased on the platform, you may return it for up to 30 days from delivery. See full details on our return policy here: http://tinyurl.com/h7xokwj.