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Tophatter
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TophatterReviews 7,898

3.4
tophatter.com

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Tophatter Reviews Summary

The company has garnered a mixed reputation among customers, with notable strengths in its engaging auction format and a diverse range of products that some users find enjoyable and affordable. Many appreciate the responsive customer service, which has been effective in addressing issues and facilitating refunds. However, significant concerns persist regarding product quality, with numerous complaints about receiving damaged or inferior items. Additionally, customers have reported frustrations with order cancellations and difficulties in the returns process. Overall, while the platform offers a fun shopping experience, it must improve product reliability and support to enhance customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
282
value
283
shipping
286
returns
209
quality
283

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Texas
1 review
0 helpful votes
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Dissatisfied
November 3, 2020

In the the first photo it's supposed to be new and it looks as if it been used already from the screen. The second photo I received lingerie and the thongs were broke. The last two is supposed to be real jewelry but I didn't see the ingraved 14k and 925 on the jewelry. I just feel like we all is being bamboozled and we're spending our hard earned money on these items.

Date of experience: November 3, 2020
Kentucky
1 review
0 helpful votes
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We have bought several items from them. And I gotta say we were very disappointed in items we received. My wife ordered a 60 watt sound bar with woofer but when we got it it was a 20 watt sound bar no sub woofer We sent it back. Got a refund but was a big waste of time. Then I got 50 drill bits. They have a pic there of a nice set with case and about 100 nice bits different sizes and the tell you that you get no case and 50 bits of various sizes But when I got them I had a to laugh. They were about the size of my wife's sewing needles. My truck key is longer then any of them. Very disappointed in them. So my wife got some 14 Kt princess cut diamond earrings now we knew the diamonds would not be real. But they were like a cheap bubble gum prize you would get from a gumball machine. We just found out about this site the bidding seemed legit and we bought several items then when we got the items we realized it was all a scam. You don't get your items for like a month after you order them but trust me they will send nothing but cheap trinkets for your not

Date of experience: November 3, 2020
New York
1 review
0 helpful votes
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Knife
November 3, 2020

I've been using the knife since it arrived. GREAT also used it to slice carrots. It does a nice job.

Date of experience: November 3, 2020
Washington
1 review
0 helpful votes
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So much fun!
November 3, 2020

I enjoy this site SO much! I always have fun competing for items. I'm a daily bidder and have landed so many cool items. I start my day with Tophatter and end my day with Tophatter. Thanks for being awesome!

Date of experience: November 3, 2020
Iowa
1 review
0 helpful votes
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You don't get what you order & clothes all to small. I brought a 5 x jacket when I got it was to small it fits my 8 year old granddaughter bull crap!

Date of experience: November 3, 2020
New York
5 reviews
0 helpful votes
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I recently received an item from one of their auctions that did not match the photo on the auction and was deceptive. I received a prompt credit from Tophatter.

Date of experience: November 3, 2020
Florida
1 review
0 helpful votes
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FANTASTIC SITE!
November 3, 2020

I have seen items advertised on Facebook for prices a lot higher than what I can get them on Tophatter. I Love this site and have told many of my friends that are now addicted. I get on and I find myself shopping for hours! I have received a number of items and am thrilled with al of them.

Date of experience: November 3, 2020
Pennsylvania
1 review
0 helpful votes
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Review
November 3, 2020

Gotta watch and make sure that you get all the items you paid for cuz I haven't gotten all of the stuff I won and paid for

Date of experience: November 3, 2020
Arizona
1 review
0 helpful votes
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All in all Top hatter is a good website. But to a new comer I would suggest that they read the description of the product before they bid, some items are miss leading. Top hatter is a good place to find gifts and items at a reasonable price.

Date of experience: November 3, 2020
New York
1 review
0 helpful votes
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Every transaction that I have had with Tophatter, has been a positive one. No complaints from me. I have enjoyed shopping online now.

Date of experience: November 3, 2020
Florida
1 review
0 helpful votes
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Seller cancelations
November 3, 2020

Sellers cancel orders because they didn't get enough money in a no reserve auction. I think if they had a price in mind they should put a reserve bid on it. Also with canceling the orders they should be penalized or forced to give item to winner

Date of experience: November 3, 2020
Texas
1 review
0 helpful votes
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I shop Tophatter because of the diversity of items available. Try it, you will enjoy it too!
RR
Austin, TX

Date of experience: November 3, 2020
Indiana
1 review
0 helpful votes
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50/50
November 3, 2020

Disappointed in some items I got that stated new but were damaged. Items were late. Items did not match sizes, very disappointed in that

Date of experience: November 3, 2020
Maryland
1 review
0 helpful votes
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Good
November 3, 2020

I've done most of my Christmas shopping already. Yes somethings are coming in later than I wanted, but there's a lot going on in the world. Anything that was sent to the wrong address they QUICKLY refunded my money.

Date of experience: November 3, 2020
California
1 review
0 helpful votes
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Great auction site!
November 2, 2020

I've already purchased more than half my xmas gifts on this site. There have been some really great buys and a lot of good quality items. Some of the items can be hit or miss as far as quality goes but i have found the majority of the items I have purchased and been great items and good enough for gift-giving!

Date of experience: November 2, 2020
Idaho
1 review
0 helpful votes
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RIPPED OFF AND IGNORED
November 1, 2020

Owe me many items way past due. They say account cancelled and will NOT let me access site to find out about items. No customer service or answers, just out all my money. Plus received a ring that was very pretty on site. When received looked like something out of a gun ball machine.

Date of experience: November 1, 2020
Texas
1 review
0 helpful votes
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Blankets
November 29, 2020

I ordered three blankets and they were not anything like I expected they were lap covers. I could have bought and blankets from Walmart for the price I paid for those

Date of experience: October 30, 2020
California
1 review
0 helpful votes
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Terrific
October 30, 2020

They have exceeded my expectations. Tophatter is a great bidding site. I wish the items would come a little quicker.

Date of experience: October 30, 2020
New York
1 review
0 helpful votes
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Having trouble getting my merchandise
November 28, 2020

They claim it was delivered but when I spoke with my mail carrier he said he never ordered that package that due to all the extra mail due to the election they r using FedEx and ups.ive had no trouble getting my small packages but my electronics is different and top hatter won't answer about my missing packages

Date of experience: October 29, 2020
New Jersey
1 review
0 helpful votes
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Some what satisfied
November 28, 2020

I really love this site but the problem is that alot of times items say delivered and I never received it

Date of experience: October 29, 2020