thredUPReviews 6,178

They are are horrible to work with. I order something at the beginning of October. I put in my shipping address (the only one that theybwould accept) and i put expedited shipping. Well, 3 weeks go by still no package, and the tracking number was NO help, i sent an email. I then called fedex and they sent it back to them, due to a shipping error. So... WHAT THE HELL! I found a number for thredup was never contacted back, their customer service lady Steph (over email) is super unhelpful and will NOT answer any questions. I still have NOT, I am say again i still have NOT BEEN refunded my money. It is a shady $#*! company. I have been told by FedEx several times that they have the package and they signed back for it. During my emails they say that they have NOT received any package back. They are ridiculous. If I could give negatives I totally would. It has almost been a mointh since I ordered. I paid for expedited shipping. Still no goddamn package. They are worthless

I gave this service a try despite seeing some negative reviews and boy am I sorry! I sent in a big bag of name brand winter items as they said this is what they were wanting. I sent in Ann Taylor, Seventh Avenue, INC, and Main and Monroe Sweaters with a pair of Bronx cowboy boots and 2 other pairs of boots along with an authenic Coach bag and Vera Bradley bag all in excellent condition. My reasoning was surely if nothing else I will get a little more for my boots and bags. It took a month to receive notificatoon of what they accepted and all they "say" they accepted were 4 poncho sweaters totaling a whopping $14.90 for them for me! So my boots and bags are "let them tell it" going to charity! In my opinion they keep your higher dollar items and the pay you a measley price for whatever decent lower priced items you send in so they don't have to pay you! My advice is to go ahead and try to sell your own items because this is a big rip off!

I rarely (if ever) write negative reviews but this is worth my time, if I can save someone else any grief. I'm with the others on here... gave them two try's & got taken advantage of even worse the second time than the first. Designer clothing, exactly what they said they were "in need" of, with tags, & got absolutely nothing. My total for last years, still VERY fashionable clothing was an estimated $300+ & in the end, I was seriously given $13.46 and then the $9.99 bag fee came out of that! I waited two months & was expecting at least a $100 credit to shop with, as I have been lucky to find a few cool things on their site. I was in such shock, I told them to keep their f'ing $3 bucks & shove it. So done. They truly don't deserve the one star I'm giving them to write this review. Seriously guys, please learn from our mistakes & sell or donate privately to your local businesses/shelters, whatever. County agencies are always looking for good interview clothes for their clients & the coats that I just donated are getting used by a family that lost their home in a fire recently. If you're going to lose any $$ you have in these items, please make it count, because it definitely is NOT with this company!

Found a designer wool coat, in excellent shape, priced well, for $50. Order went through, confirmed, was charged the money. Checked my order today, coat mysteriously disappeared from my order (of a couple items) and credited. No notice was given me. I found this out online by myself. IM'd the customer service, "before packing we double check the quality, it says it had flaws."? Hmmm. I asked 'what were the flaws and why wasn't I notified to still keep my purchase? The online description described it as brand new.' I know TU selsl 'slightly used' clothing with 'minor flaws' at other times. Customer Representative said, 'It doesn't say.' Oh - so it seems the person packing it thought they would keep it for themselves, list it as flawed, and credit my account. This has happened to me twice. Sending all of the other clothes back from the order once they arrive - seemingly poor integrity to their system. It just is too coincidental that is was a great find, in season, for a great price. My purchase never arrived.

The prices that they post as the original price is not true. They take the tag with the MSRP price and list it is that being the "original" price when everyone knows no matter where you go that the actual tag that was sent with the clothes with the overpriced price tag is not the actual price hanging on the rack at the store but they listed as such on thredup. Anyone who does as much shopping as I do and see that this website is a scam and is not truthful with the clothing and what they're worth. I bought a dress from Target about 12 years ago on clearance for $4 and I saw the exact same dress just now on this website for sale for almost $7. This website is a scam... I can get brand new clothing at TJ Maxx or Marshalls for way cheaper... this website is pure crap... and a lot of the clothes on this website are very old and being sold for way more than what they're actually worth.

I sent in two FULL bags of never or rarely worn children's clothing, all top brands, some with tags. All items clean, no stains, rips, loose buttons, etc. All items they said they needed, sent at the start of the fall season. They took four items from the first bag, which was less than their charge for receiving bags, so I got $0. They took four items from the second bag (none of the perfect-quality winter coats, but two hats...) and announced they'd changed their policy and I could not actually cash out the whole $3 they were offering. I'll have to wait til the items sell. I don't mind that policy - I mind them changing these policies regularly. As another example, when I sent in both bags, sending bags was free; by the time they opened them, they charged me for one but not the other. I don't mind them choosing not to take my items, but they must be far more clear about what they tale so that I don't send things they don't want. These were the quality, brand and type they said they wanted. All I can guess is that in the eight weeks it took for them to open my bag, they had enough of those items and no longer needed mine. Fine, but in that case they ought to offer to send them back. They also should not change policies mid-stream. I am very disappointed and will not use them anymore.

I sent in one large bag and was only paid $18. All my items were new with tags or in excellent condition and Thred Up listed them all as such. They made way more on my items than I was paid for them. They ripped me off. I would have been better of selling my items on Ebay. Thieves. Thieves. Thieves. I will never do business with them again, selling to them or buying from them. I would be purchasing items that I'm sure they ripped off from other angry sellers as well.

Do not send your clothes to thredUP to sell. I sent 2 large bags of new and gently used items. All were current fashions, no stains, snags, tears, etc. No broken zippers or loose or missing buttons.
The estimated time to process was 3 weeks. It took closer to 8 weeks. Fortunately, they waived the $9.99 per bag processing fee. They estimated the value of the contents (70-80 items) to be $26.55. If the hadn't waived the processing fees, my payout would have been less than $7.00 for 70-80 items!
The two options for payout are credit with thredUP. Since several of the items I have purchased in the past were either the wrong size or damaged, I decided to cash out. They sent a pre-paid gift card. After having the card declined multiple times, I went online to the cardholder's website and learned that I can only process purchases for 80% of the value of the card. The instructions for processing for the amount on the card do not work. Ripped off in several ways.

After sending a few bags for donation and a few for pay out, I realized how untrustworthy this company is. I am extremely aware of quality standards as a designer myself, and therefore I only send sellable items in the pay out bags, and less sellable items in the donation bags. The most recent bag I sent was worth HUNDREDS of dollars, and though I knew I would get less than I paid for these items, I did not expect to get less than $40 total! I cannot emphasize how insanely small that amount is in regards to what I sent. Additionally, items that were in excellent condition from stores like Express and Vineyard Vines, were not accepted. The company also does not tell you why your items are unaccepted, and I wouldn't be surprise if they are still somehow making money off of these items. I have no doubt that this company will start to have trouble when people get fed up with the payout they receive and no longer have things to sell. At the end of the day, if you want to donate items and do not care to get anything in return, they'll make it easy for that, but if you're selling your clothes because you need money, don't expect this company to do anything to help you.