I sent in a completely full bag of name brand clothing, belts, purses, all gently used, and recieved ZERO payment from thredUP. Nothing was damaged in any way and was very well taken care of sweaters, blouses, pants, etc from jcrew, banana republic, loft, nordstrom, belk. This was a complete waste for me and I could have sold my items elsewhere. Do not use this company, a complete scam.