thredUPReviews 6,178

I sent a bag full of almost brand new, name brand clothes. I got less that a dollar, because they supposedly only accepted one item. It must be complete coincidence that I saw several items that looked exactly the same in the same size on their website.
So that left me with the options of having to pay to have them send the remainder of my clothes back, or accepting 70¢ for the bag full of stuff I sent in.
And of course they have completely non-responsive customer service.

I've bought from them several times, but service seems to be going downhill. I don't know if they are growing too fast or what, but I will not be buying from them again. I bought a shirt that was listed as a size M but was actually a size S.

A separate time, I ordered a Goody Box, where they send you an assortment based on your preferences. 1. It took forever for the box to arrive. 2. The things they sent me were off-season and ugly - it seemed to me like they use Goody Box as a way to get rid of all their crappy inventory that no one wants, before they reduce it for clearance. 3. They claimed to have sent me something that was not physically in the box I received. I contacted them about this discrepancy before returning the items I was not going to keep, so around the 2nd week in April. They ended up charging me for the item. 6-7 weeks later, and I still have no resolution to this issue!

There is no way to contact them other than email, which they don't respond to. Done with this horrible company.

Glad to see so many are checking out my review! Looks like many of the reviews are on the same page. So sorry if you have been hosed prior to reading reviews. I was.
Anyway, if you want to sell on an awesome site, please check out Poshmark.com
I have NEVER had a problem. You don't send them anything, and can keep total control of your inventory. They take 20%, so price your items accordingly. Shipping is easy - just use all USPS shipping products, and Poshmark provides the shipping label for you to print. Buyer pays all shipping costs. Check out the site!

I'm from France and I made an order for about two months ago now (4/13/18) but never receive my dresses... I paid more than 100 dollars so I'm quite worried not to see my order. And if it's lost I would very much like to have my money back, I can't afford to loose money like that. I can't contact through phone because I'm in France and they don't have an email, I can't find anything... I don't understand why there's no service for international request. I'm very disappointed, and I hope someone from the staff will read this message and contact me with my email address.(*******@laposte.net)

Thank you for your attention

SCAM ALERT! I had the same experience after sending in 3 BAGS of high quality designer label women's clothing in excellent condition. It took MONTHS before I was notified that they had accepted maybe 3% of my clothing and then months later I received a Visa Debit card for $16.55! I did not use it for about 6 months and when I verified the amount and then tried to use it that SAME DAY the amount was reduced to only $10.60! The card clearly states "FUNDS DO NOT EXPIRE" and the website states there is no fee however the card does have an 2024 expiration date. Thred up is making some major $$$ with this site... highly recommend to just donate locally. DO NOT USE THIS C0MPANY - IT IS A TOTAL RIP OFF AND A SCAM!

My heart is broken. Since my last review, which was positive, I felt that a train just hit me. I sent in close to 100 pieces of accessories [mainly jewelry]: one better than the other. Many fun brands: Lucky Brand, Chicos, Inc, Macy's, Rachel Roy, Guess, etc and out of that carefully packed bag [each piece of jewelry was in its own little pouch], ThredUP accepted 7-accessories and one pair of jeans. Really? Where in the world is the rest of the bag? Nothing is on consignment. The missing items come in close to 90-items. NOT ONE ITEM was broken or damaged. NOT ONE.
How in the world did they assess that 90-items or so were deemed "unsellable" when TODAY I GO TO THE THREDUP SITE AND SEE ONE NECKLACE AFTER ANOTHER from other sellers either missing a stone or tarnished. And, ThredUp sells it as "excellent condition. You might mistake it for brand new." How did those pieces get accepted and miene not? Tell me, please.
My heart hurts so. I really wanted a positive experience, but I didn't get one.
Mike, if you can be so kind and look into it and maybe come back to me with an incentive to stay, I would appreciate it.

For over a week I have been trying to get an answer on a lost package. Fed Ex has told me that the package is definitely lost and Thredup needs to make a claim but they will not address the problem. Promises of we will find out for you today and still no response. No way to contact them now, horrible customer service, the chat window is not even available and no response to e-mails. This was a dress for a wedding and I am very upset. I am fed up with thredUP, I have regularly ordered from them but now I am very apprehensive.

I am so sad to say I am having the same bad experience with Thredup. I sent them a bag full of nice designer clothing, shoes and jewelry and received a little over $3 ($3.05) for everything I sent as the up front payment They have said they will pay more if the other items sell. It looks like as of today, I received about $14 additional dollars. If nothing else sells, I earned only $17. The clothing is in excellent condition because I wore it very little due to gaining weight. Can you imagine sending an entire bag of designer clothing only to get $3.05, with no assurance you will get any more? I agree with some of the comments that you are better off having a garage sale. I used to get better payouts, but things have changed all of a sudden. I will not be sending any more clothing to Thredup. I can do much better at a garage sale or local consignment shop, especially with all the delays in going through your bag.

Three bags set in. These were all nearly new or had tags on them. First off, it took them almost a month to process my bags. They advertise it as taking weeks.
Second, 2 bags gave yielded me $7.38.
The list of accepted items has changed twice.
A 2 piece outfit (dress & jacket) were listed as separate pieces.
Satin jacket and pants with tags was sent, it didn't make the cut.
It's a scam, plain and simple, don't hey involved. If your want to sell your stuff and get money for it, use poshmark.

TL; DR they promised to return unaccepted items and they lost them.

I sent in two cleanup kits full of designed clothes in December of 2017. The bags were missing for weeks. They retaliated by locking my account. I emailed them every week for 4-5 weeks and didnt hear anything. When I finally asked about a replacement/claim policy, they mysteriously found them.

They accepted some items but sent back two bags under their return assurance program, which promises to return unaccepted items. When I didn't receive my items, I began emailing them again. At first they ignored me, then told me to file a claim with USPS. I asked them for proof that they purchased insurance (you need to buy insurance to actually file a claim), and they became evasive.

Finally after weeks of back and forth they confessed they had not purchased insurance for my return assurance bag. I was furious. What is the point of return assurance if they dont take action to protect the items? I asked them to replace the items or payout the value so I could replace them. They offered me a measly $50, stating thats what I would. Have received if they had accepted the items. I told them that they gave up the opportunity to put a price on the items the moment they rejected them, and that now they were preventing me from obtaining a fair market resale value elsewhere. I told them no, and they have refused to assist in finding the bag or replacing the items. Theres no accountability all the way up the CEO, who batted this down to the same team that ignored my messages in the first place.

The site is behaving oddly, my cart was missing and I have not been credited for something I returned days ago. (I usually get a store credit hours after the package is scanned at the post office) and I received a necklace (not returnable) that was listed as like new that actually had a broken stone and broken clasp. Attempts to reach customer service have been futile. Is the company going under?

Make sure you look at website and try to find customer service info- not email ( just 8 bogus questions they answer - no phone #, no email address). I ordered, i tried to send back - would not generate mailing label- I had to look online for phone number- I CALLED IT-got one voicemail - I called and left my phone and email- no answer no email- Post office proved it was delivered by THRED UP said they did not get it ( THEY TOLD THE the post office NOT ME-i spent 2 hours on phone to get this info)- my only recourse is to file a claim at post office. IF YOU ORDER AND SEND BACK DO IT SO YOU GET A SIGNATURE AT THE SAN LEANDRO UNIT A ADDRESS AND GOOD LUCK! I will never use, and will tell all who will listen what a terrible site this is. BUYER BEWARE!

I've sold many things through Thred Up, and am continually disappointed by the amount of money I receive versus the amount of money they turn around and sell things for. I got $3.00 for a dress I sent in a "clean out bag," and they turned around and sold it for $30.

While most of things I've bought have been gently used, they are continually of very poor quality and should not have been put up for resale. When I return items, I get store credit instead of a refund, which irks me, because now I have credit at a store I don't want to shop at.