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For over a week I have been trying to get an answer on a lost package. Fed Ex has told me that the package is definitely lost and Thredup needs to make a claim but they will not address the problem. Promises of we will find out for you today and still no response. No way to contact them now, horrible customer service, the chat window is not even available and no response to e-mails. This was a dress for a wedding and I am very upset. I am fed up with thredUP, I have regularly ordered from them but now I am very apprehensive.
* thredUP attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Vicki K.'s review of thredUP earned 8 Very Helpful votes
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Hi Vicki. Thank you for your review. We take all customer feedback very seriously as we continue to improve our service. It appears that a customer service representative has followed up regarding this order. We have sent you a private message to inquire about any additional concerns.