Spectrum

I have had spectrum off and on for a couple years. I paid off my 77 dollar balance that my app said I owed and tried to set up a new plan because I was paying 70+ a month for 30 mbps and they were advertising 400mbps for 44$ a month. I tried to set it up online but would not go through, called in and gave a reference number and they said I have 2 past bills for my adress that had to be paid first. One for 160 something and another for 670. So somehow even though I was able to sign up for the service I just cancelled without paying these mystery balances, now that I have canceled I cant restore service without paying 800 dollars. With promotional costs, thats like 16 months worth or service. What a completely worthless scam artist of a company. They should have a class action lawsuit. Just look at the rest of these reviews. Wow I just tried to screenshot a picture of my paid off balance but guess what, screenshots arent allowed by spectrum app. These are all obvious signs of illegal and unethical activity!

EXTREMELY DISAPPOINTED! TROUBLE SINCE DAY ONE! CANCELED CABLE PORTION AND WAS NOT ADVICED HOW THEIR CYCLE WORKS... NOW AM RESPONSIBLE FOR PAYING FULL AMOUNT WITH CABLE BECAUSE THE REPRESENTATIVE DID NOT ADVICE OF THEIR CYCLE AND HOW IT WORKS. ALL WAS TOLD WAS IT WAS MY FAULT FOR NOT READING MY BILL. WHEN I SHOULD OF BEEN TOLD UPON CANCELLATION TO MAYBE NOT CANCEL CAUSE YOUR RESPONSIBLE FOR PAYING IT ANYWAYS! BASICALLY REPS ARE THERE TO JUST TAKE YOUR MONEY AND NOT EXPLAIN POLICIES! SMH! Not at all understanding AND not customer friendly at ALL! IF AT ALL POSSIBLE GO WITH SOMEONE FOR YOUR CABLE AND INTERNET SERVICES

Yesterday I had to once again call tech support for my internet. I was only getting 5 Mbps download speed. I tried connecting to the modem and different routers. After trying multiple things with the tech, they finally setup a time for someone to come to my house. They also said that I should think about increasing my internet to 100 Mbps instead of 30 Mbps. This is the second time in a month that they have had to come out. I never had any issues with my internet until Spectrum took over. Now it really gets interesting. I was transferred to someone in sales. This person is going over my account, now they say they found errors on my account. In detail they told me what was wrong with my account, 1st they say I have the premium digital service, I never asked for the premium service. 2nd they tell me for what I am paying I should be getting 100 Mbps. Now I am told that I should only be paying around $90.00 per month, because this is what my neighbors are paying, this person now tells me the address of my neighbor. This is about $40 per month less than I am currently paying for my service. I am now told that they will setup my internet for 100Mbps at no charge and he will talk with someone about getting my bill dropped to the proper amount. After being on hold for 10 minutes this person comes back on and tells me that I am be charged the correct amount and they can't do anything to fix this. Spectrum what the heck is this all about.

We came from an area where we could shift from Spectrum to WOW and after several years with WOW we moved to a location that only has Spectrum. We have now been on Spectrum TV for several months and most aspects of is operation is like moving back to the dark ages. DVR operations are hit or miss and more complicated than WOW. Equipment is antiquated compared to WOW. With WOW we had one central box and another small box associated with each TV. You could set up a recording on one TV and later go to another TV to watch what you had recorded. Not so with Spectrum You need to program each TV to watch the same show. I could set 2 channels before turning the TV off at night and the next morning turn it and get both those stations and when I'd shift back and forth to catch different news articles I could go well back and the program was there. Shifting back and forth would go to present and not be stuck where I stopped watching with Spectrum. Setting up recording and deleting with WOW was simple as was accessing. Can't wait until WOW gets here!

Spectrum has gone up in price and down in quality dramatically since they took over bright house. Their customer service is atrocious. Who ever owns this company should be truly ashamed of the way it is ran. Our internet is $70 for 100mbps and generally only runs at 48mbps which they say is "normal" the past two months our internet hasn't worked for 90% of the time and i called repeatedly and had 3 different people out to try to fix it. I called today for a 2 month credit and they had the audacity to tell me I was lying and it couldn't have been going out that often or they would be able to see it. They claim that I only called a handful of times over the last two weeks and that they are only willing to credit $30 to my account. I told him being in customer service myself, he should be willing to help the customer make things right in anyway possible and being such a loyal customer for so many years I should have the courtesy of a two month credit. He is a supervisor and told me repeatedly that he could never take a customers word for it and is not willing to "make things right" based solely off of my word. I have every intention of canceling spectrum this week and moving over to WOW who is offering 500mbps for $45/month. Spectrum, because of your truly poor and disrespectful customer service you have now lost a long time customer and losing out on yet another $70 a month.

First time ordering a bundle, first time using Spectrum. They talked about how much money I would save by going with Spectrum for phone, TV and internet and quoted me a decent price. I scheduled a service call at my new address to install cable in 2 rooms. The guy is great, comes out on a holiday, sets up my TV. Wait, it's supposed to be TWO! Oh, the order doesn't say that. So the price is going up. I'm a little annoyed but ok, so he sets up the 2nd room. Over the following few days, as I'm moving, I can't figure how to record any shows! So I finally bite the bullet and make a call. They say, well, you didn't order DVR. What? I didn't know cable packages came any other way! Directv never asked if I wanted a DVR! Why didn't Spectrum say? OK, well someone will come out to set it up, but it will cost more. OK, I say, and while you're on the phone, it's been 7 days and my home number still hasn't been ported. They say next Monday, which will be 13 days. Ok, only then something changes and no one can call me on the temp number I was given. Forget it, I'm not even going to bother trying to call Spectrum again. But there's a serious problem with the TV. I have to fight it every time I turn it on, sometimes taking 10 or more attempts to get past the blue screen and NO SIGNAL box. When it does come on, it's likely to be on mute and I have to change channels to get volume. (The installer said it's a common problem with the brand new boxes). Plus, once the DVR was hooked up in the living room, I have TWO channels I can view on the bedroom TV. TWO! What the heck happened? It worked before they hooked the living room up with DVR.
I got out the booklet the installer gave me and tried to research, only the booklet diagrams don't match my remote. I look up the service number in the booklet, call, and it's a bad number.
Really, how much more could Spectrum do to send me back to Directv? There is absolutely NOTHING that worked the way it was promised, and I am now about $35 a month higher than quoted. Not worth the money, not worth the aggravation, especially during the stress of moving - it really could not have been worse. And the mess! I can't believe this is what a cable install is supposed to look like?

If I could put no stars or take away stars I would. This company is a joke, Im supposed to have ultra internet, 400mbps, find out for over a year I've been getting only 200 Mbps, had spectrum run speed test to see why it's running slow. They kick the net out from my modem and unable to get the service reconnected. I've been working from home since March, my child recently went back to school-online, and the best they could do was schedule a tech to come out towards end of the day. If my problem was caused my SPECTRUM why am I being penalized having to miss work (not to mention I got I trouble from my employer because of what spectrum did) and wait for the next tech to be available and come. This issue was because spectrum did whatever they did on the back end and couldn't connect services back. Was told by Sup Andrea a tech would be out on 8/18/20 as an escalation ticket was submitted to fix their error, of course no tech and no call back. This is really unprofessional of spectrum to just pass the problem along and not own up to what they did. It's us customers who pay the price. Been paying $80/month for 200 Mbps when it should have been speed of 400mbps or more. If I could switch carriers I would in a heart beat but it seems like this is the only $#*!ty service provider I can get. Spectrum get your $#*! together, I can see why SO MANY PEOPLE HATE Y'ALL! Y'all mess up and blame the customers, real professional.

On 3/27/2020 I reached out to Charter Spectrum 2 move my elderly mothers phone service to my house as she would be staying with us for an undetermined amount of time with being released from the nursing home. I waited an hour on hold and talk to a nice young man me and Michael who said it in order to do that we needed the four-digit code off the top of her bill. I had to explain to him that she had not received a bill in years due to the fact that when she was starting to go blind she placed many things on auto pay so they just pull the money out of her bank account. So he said if I could access her phone that he would send me a code. My mother just lives around the corner from me so I drove right over there Michael sent a code and all was good until he realized I do not have phone service from Charter. So he was going to have to send me to sales but he notated account very well and assured me that I would not have a problem from there. Approximately 45 minutes on hold I got to speak to someone and sales. She told me that she could just Note my account but I had to go to customer retention two first shut her phone off but they should be able to handle everything from there. Get to customer retention another hour on hold and got told that we had to have the 4 digit code off the top of the bill. This is where all the arguing and Hassell started I told him that we'd already been verified it was like pulling teeth to get them to look in my account to see this. And when he did see the code in that I've been verified he said that code was no longer any good then it was only good for an hour and that I had to have the coat off the top of the bill. As my anger increased he decided to hang me off to a senior supervisor who was no more help then the representative but I've been talking too. So long story short 4 1/2 + hours on the phone and got absolutely nothing done. It is my opinion that these people are just there for a paycheck and do not care one bit about their customers. I now looking at other options for internet and telephone services! I would never recommend doing business with these people to anyone

I had an appointment for a Sunday at 2: Pm.
For new service. When I called to get the servíce I was given a price of $185.00 for 12 months which was including taxes. I told the salesperson yo make sure I got it written down on paper. To make the story short the tech that supposed to come and install the equipment supposedly had car trouble. Someone finally showed up at 6:10PM to install the equipment do so I asked the technician for the price quote of $185.00 a month he answered no it is $190.00 a month. I answered it is supposed to be $185.00 a month and I cancelled the order, so I was made to wait 4 hours and lied to about the service price. SPECTRUM IS CROOKED BEWARE DISHONEST PRACTICES! My name is Jose Jimenez and I will state for the record with proof that SPECTRUM IS CROOKED DISHONEST PRACTICES AND INRESPONSIBLE. Do not sign up you will be sorry!

Run away as fast as you can. I was a 20 year cusomer before leaving spectrum due to terrible support. At an average of $120+ a moth over the years I spent $30,000+ dollars with their company and what do I get when I leave? Constant calls from Spectrum claiming I didnt turn my equipment in. In each of those calls I asked multiple times to have a supervisor reach out to me to discuss, each time I was told they would contact me only to have no supervisor and yet another random person from their collections department reach out. I returned the equipment to their Austin location and they did not check in, and they are not taking responsibility for it. At the end of the day after all the people they had call me and all the times they refused to let me speak with a supervisor... The grand total they sent to collections was $162 - are you kidding me? So much for looking out for your customers. My advice, cut the cord and make sure you go with acompany who cares about customer satisfaction and isnt tripping over dollars to pick up pennies. This type of service and response is why I left in the first place, so I guess I shouldnt have expected anything more.

I have written policies for companies and owned companies up until this point in my life. So I hate to say that before today I loved spectrum until I received a bill for a whole other month of service after I cancelled a day and a half into their service. I know a lot of people in and around the Tampa and Sarasota area. Before today I would have gladly recommended this company to anyone.

My company does a lot of business in both of those areas. Going forward from today I will NEVER recommend this company to anyone due to the simple fact that they do not respect their customers and clearly only care about taking money from people who are not even using their service. Also, no, its not about the money I could pay for 12 months and not bat an eye, its the concept of customer service and respecting and treating your customer correctly.

I will actually be recommending everyone to stay away. When companies actually care about their customers and go above and beyond in solving problems and not just blaming things on the company policies, like the supervisor did on the phone with me at the end of the day that company has a customer base that will stay forever. Tell your executives to pick up a book from Kevin Blanchard - Raving Fans. Maybe they can learn how customer service actually works.

I was moving homes and was going to sign back up after a couple of months once we got into the new house being built. I will be moving to Frontier since they have been very responsive in scheduling a installation today. I will be updating this further depending on the response I get from spectrum. This post will be going up on all website reviews. Copy and paste is very simple.

I am a customer of Spectrum Cable, Phone service and the Internet service. I want to say I left a comment and left a it was a nasty review. If I would have waited until I wasn't upset I wouldn't have left such a mean comment. I recommend customers wait a day before leaving a review. I personally would say they aren't perfect and their prices do go up more than our Social Security but they are in the business to make a profit. I can't speak for other customers. I'm sure the majority may have complaints. Remember most people got on Spectrum because you can drop them if you don't like them without having to sign up for a year or even 2. My service has been a 4 out of 5 and their basic cable is the same. Overall I would give them 3.5 because I did have the complaint once before and they said if I added a cable package I could drop it anytime without a problem. The 2nd time they said I could drop it without recourse and if I dropped it I wouldn't be penalized if I didn't like the new package and went back to my original package. That was what got me upset and it wasn't the end of the world. Otherwise besides the hike in prices they have been good. I would give them a 3.5 but you can either give a 3 or 4 stars so I went with the later.

Switched to Spectrum phone service, which in turn inadvertently disconnected communication with my security monitoring system. I called spectrum as instructed by my security company to inform them of this. Was spoken to by a spectrum representative who said they had nothing to do with the fact that their phone service can't be monitored by my security service. I told him apparently they do because I had no problems prior to switching to spectrum. Apparently their technician didn't connect some wires properly. The rep was very rude and talked over me not allowing me to finish my sentences. I asked to speak to a manager. The manager's name was Michael. Employee number *******. I don't know if that is true or not, but that's what he said when he wouldn't give me his last name. He was very rude too. Kept asking me over and over again if my phone was working. I told him I never said it wasn't. I explained over and over again that I was trying to explain to them that my security monitoring company told me to let them know they needed to come out and repair my phone line so that my security company can monitor my home through my landline phone. He got really nasty saying they had nothing to do with it. He said I will send someone to your house but there is nothing he can do but I will charge you a $50 service call! I said "oh no you won't charge me a dime!" That company has the WORSE customer service ever! They monopolize the cable industry and care absolutely nothing about customers. They just overcharge you for subpar service! All of them need customer service training and professional phone etiquette!