Spectrum

Spectrum's WiFi services have been nothing short of an absolute dumpster fire of an experience. From the abysmal customer service to their exorbitant prices and sneaky hidden fees, this company seems more interested in exploiting its customers than providing reliable internet.

First and foremost, let's talk about their customer service. It's not just bad; it's outright rude and unhelpful. When you call their support line, you're more likely to get a dismissive attitude than any actual assistance. It's as if they believe that once you're locked into a contract, they no longer need to treat you with respect or concern for your issues. I've spent countless hours on the line with representatives just to get hidden fees waved.

Next up, their pricing. Spectrum seems to think that they can charge whatever they want for their internet services, and sadly, many people (myself included) have little choice but to pay up due to limited competition in some areas. Their prices are outrageously high for the speeds they offer, and they seem to have no qualms about overcharging loyal customers who have been with them for years.

But the real kicker is the hidden fees. It's like a game of hide-and-seek with your wallet when you receive your bill. There are mysterious charges that appear out of nowhere, and good luck getting a straightforward explanation from their customer service. They intentionally obfuscate their pricing structure to squeeze every last penny out of their customers.

In an age where reliable internet is a necessity, Spectrum's predatory business practices are a slap in the face to their customers. They seem to operate on the principle that they can treat customers poorly because there are no better alternatives. It's a monopoly mentality that's detrimental to consumers.

Spectrum's WiFi services are a textbook example of everything that's wrong with the telecom industry. From their rude customer service to their overpriced internet plans and hidden fees, they consistently fail to meet even the basic standards of customer satisfaction. If you have any other option for internet service, I'd recommend exploring it rather than subjecting yourself to the frustration of dealing with Spectrum.

I was with Time Warner for 3 years. Never had an issue, never needed a service call, no outages, Internet was fine. Spectrum took over, raised the bill every month, and services started sucking. Internet would drop 4-6 times a day, picture pixilated, and froze. Call them, reboot receivers,
Modems, routers... nothing. Present day I am paying $260 a month for the same services I was paying $140 for, I have had at least 30 Tech visits, they have replaced parts on the pole, replaced every line to the house, replaced every piece of equipment in my house, and right now I'm sitting here with no internet watching a frozen screen on my new humdinger 4K (they don't offer) TV. Latest Tech says "it's old equipment (on the pole) and the outages are because spectrum is "running more through the lines than Time Warner was". Got that? This was better than the last answer of "it's due to weather changes". This was also the dude who replaced a "rusted bolt" on the pole. Because hell wtf not! Makes no difference. I call them. If I cancel my tv service and just keep internet? Jumps from $44 ("introductory bundle rate")'to $75. I am not in an introductory rate. If I was it would have come up yeeeeeears ago when I signed up with them. Customer service frankly could give a $#*!. Sorry about your bad luck essentially. So I can switch to satellite (my only option) and keep their bull$#*! overpriced intermittent internet or stay with them and call 2-3 times a day and have a technician out to say "don't know". I have never been this mad. What a total bull$#*! company.

I returned my equipment to SPECTRUM November 23. We had several issues of service shutting off. Unclear picture. Plus the bill jumped up even though i still had basic cable. End of november i recieve another bill for december. I call them explain my services were disconnected november 23. They are making me pay for a month i DIDNT even have equipment or service... THEY REFUSE TO TAKE DECEMBER BILL OFF... DO NOT USE SECTRUM THEY ARE A RIPOFF

Spectrum is the worst internet/TV provider I have ever used! Cory from leadership was both condescending and useless to speak to.

Bought phone & told I had 14 days trial but thru date ordered. From flip phone to this was a nightmare,

They tell you they are sending someone out for no charge and then require a payment or threaten service shut down.

Worst service every it took two weeks to get my mobile phone working I talked to over 20 people and none of them know how to complete the transaction

Once we went from Spectrum cable boxes to streaming, we have had no end of problems with the inability to access the Spectrum App on our Samsung Smart televisions (all purchased within the last several years). The technical service people might as well be speaking Chinese, as they have no idea of what the customer is dealing with. At the very least the technician should have access to the same type SAMSUNG television and remote. After much frustration, I learned that other Samsung customers are encountering the same issues when Spectrum recently upgraded its software. We kept getting network failure messages STLP-999. Technical support implied that the problem was with Samsung. WRONG! Everything worked with our Samsung Smart TVs, albeit with frequent Spectrum outages, before the recent Spectrum update. In contrast, we have had NO PROBLEM with Netflix. We are very happy with Spectrum internet and landline phone services, but we were ready to bail on the TV part of our triple-play package. However, when I deleted the Spectrum App and then signed back in using our Samsung account, the system re-booted and Spectrum TV is now working. It's too bad that it's so hard to figure out how to get local television via a streaming service. We have a several decade history with Charter/Spectrum, so there's a lot of inertia to start all over with another service. For now we are resigned to dealing with this albatross of the Spectrum App.

I am a retired healthcare professional with two advanced degrees and many years experience working with hospital information systems, but I am not a technical guru.

Had Time Warner for years. Cable and internet. I didn't think it was possible to be worse at customer service than Time Warner. Spectrum proved me wrong.

The prices went up. There's no negotiating with them at all. We lost channels. Including the Local Weather Radar map that could save your life if there were a tornado. They don't even know what it was when you call to tell them to PUT IT BACK.

The internet speeds have dropped. You have to "press any button to continue watching" the cable. So if you have your TV on to give the impression that someone is hope, forget it. Spectrum would like to see you robbed. I'm guessing it's a professional courtesy to the other thieves? They TURN OFF YOUR CABLE if they think you're not watching it. Yeah. You read that right. They turn it off. You pay for 24 hour access. But they turn it off to save bandwidth and then lie about it. "You must have the power saver option turned on". No. I don't.

Calling in because someone cut your cable while they were mowing the grass? Well they won't send anyone to fix it because "no one else has called about an outage". Yeah. It's not an outage, genius. And it if were? They would lie about that too.

I just went through an internet outage. In fact my whole neighborhood did. Their solution? To tell me to run a speed test. As if I could with the INTERNET BEING OUT. Then they offered to give me the phone number to the manufacturer of my router. Again implying that an outage is somehow the customer's problem, not theirs.

These scumbags go to unbelievable lengths to never admit to fault, to never have to fix anything and then TRY TO BILL YOU for making them do their jobs.

I pay $200 a month for internet and cable. This is the last straw. I'm looking for a new provider.

I have tried for 4 months calling Spectrum's representatives and supervisors to somehow get these constant automated payment reminder calls to STOP! I know I;m late on my payment and have to wait until the first of the month when I get paid to pay the bill. Meanwhile my cell phone rings constantly ALL day long with these annoying, disruptive messages even during hours I have to sleep before work waking me up! NO OTHER utility companies or others with monthly bills due Ever use this obnoxious and pure harassment method on a pass do bill! I have tried seven times now to get them to take my number off and STOP Harassing me! I was told it would take 30 days for it to stop and after trying for months, it NEVER does! I'm not going to give up and will do what ever it takes to get this from calling my phone ALL DAY LONG! If I don;t pay my bill by the shut off date then just shut it off! I always pay it as again I have to wait until the first when I get paid! So SOMEONE PLEASE quit Harassing me and I'm sure your other clients!

The idiot employees of spectrum need business so bad that they yank on locked doors to get into your house. By the time police come they run off.

My experience with Spectrum internet and TV provider has been nothing short of a frustrating nightmare. I had a simple inquiry about their services and never expected to receive any equipment before making a decision. To my dismay, they sent me the equipment without my consent or confirmation.

I had only spoken to their representative over the phone, and I made it clear that I needed time to consider my options and would call them back. Unfortunately, it seems they completely disregarded my request and proceeded to ship the equipment without my authorization.

Now, I find myself burdened with the hassle of having to return the unwanted equipment. This is an inconvenience I didn't ask for and could have easily been avoided had they respected my decision-making process.

The lack of transparency and respect for customer preferences is truly disappointing. I expected better from a reputable company like Spectrum. Instead, I feel like they are trying to pressure customers into committing to their services without giving them a fair chance to explore alternatives.

As a result of this experience, I am now apprehensive about continuing any further discussions with Spectrum. I'm concerned that this might not be an isolated incident and could be indicative of their overall customer service approach.

I strongly advise potential customers to be cautious when dealing with Spectrum. If they are willing to send equipment without consent, who knows what other surprises they may have in store for unsuspecting customers?

In conclusion, I'm highly dissatisfied with this situation, and my trust in Spectrum has been severely undermined. Returning their equipment will be the last interaction I have with them, and I will be exploring other service providers who prioritize customer respect and understanding.

Spectrum has the worst cable tv your better off using an antenna. They are now taking channels off but not adding any. And charging the same amount

They price gouge existing customers and force them to leave...after 30 days you can come back at a 40% discount. Why do they hate customers so much?