Lisa G.

I was with Time Warner for 3 years. Never had an issue, never needed a service call, no outages, Internet was fine. Spectrum took over, raised the bill every month, and services started sucking. Internet would drop 4-6 times a day, picture pixilated, and froze. Call them, reboot receivers,
Modems, routers... nothing. Present day I am paying $260 a month for the same services I was paying $140 for, I have had at least 30 Tech visits, they have replaced parts on the pole, replaced every line to the house, replaced every piece of equipment in my house, and right now I'm sitting here with no internet watching a frozen screen on my new humdinger 4K (they don't offer) TV. Latest Tech says "it's old equipment (on the pole) and the outages are because spectrum is "running more through the lines than Time Warner was". Got that? This was better than the last answer of "it's due to weather changes". This was also the dude who replaced a "rusted bolt" on the pole. Because hell wtf not! Makes no difference. I call them. If I cancel my tv service and just keep internet? Jumps from $44 ("introductory bundle rate")'to $75. I am not in an introductory rate. If I was it would have come up yeeeeeears ago when I signed up with them. Customer service frankly could give a $#*!. Sorry about your bad luck essentially. So I can switch to satellite (my only option) and keep their bull$#*! overpriced intermittent internet or stay with them and call 2-3 times a day and have a technician out to say "don't know". I have never been this mad. What a total bull$#*! company.