Tim L.

On 3/27/2020 I reached out to Charter Spectrum 2 move my elderly mothers phone service to my house as she would be staying with us for an undetermined amount of time with being released from the nursing home. I waited an hour on hold and talk to a nice young man me and Michael who said it in order to do that we needed the four-digit code off the top of her bill. I had to explain to him that she had not received a bill in years due to the fact that when she was starting to go blind she placed many things on auto pay so they just pull the money out of her bank account. So he said if I could access her phone that he would send me a code. My mother just lives around the corner from me so I drove right over there Michael sent a code and all was good until he realized I do not have phone service from Charter. So he was going to have to send me to sales but he notated account very well and assured me that I would not have a problem from there. Approximately 45 minutes on hold I got to speak to someone and sales. She told me that she could just Note my account but I had to go to customer retention two first shut her phone off but they should be able to handle everything from there. Get to customer retention another hour on hold and got told that we had to have the 4 digit code off the top of the bill. This is where all the arguing and Hassell started I told him that we'd already been verified it was like pulling teeth to get them to look in my account to see this. And when he did see the code in that I've been verified he said that code was no longer any good then it was only good for an hour and that I had to have the coat off the top of the bill. As my anger increased he decided to hang me off to a senior supervisor who was no more help then the representative but I've been talking too. So long story short 4 1/2 + hours on the phone and got absolutely nothing done. It is my opinion that these people are just there for a paycheck and do not care one bit about their customers. I now looking at other options for internet and telephone services! I would never recommend doing business with these people to anyone