I made the mistake of ordering from this company for items for my birthday party. The items arrived very different than described. Im still struggling to get proper communication from customer service for a return. HORRIBLE experience. I advise others to shop elsewhere.

They treat the staff very poorly. They had been forcing a minor to work an 11 hour shift and they are not allowed to call off. The clothes there are cheaply made. The belt loops on pants come off when pulled up and hats and such are glued together. Sale items are returned items that are damaged and worn. Underwear are stained, food stains, other things as such. They are a poorly put together company and should face legal action.

Hello all AMG here again to drop a line. Have been shopping since 2016 and have made great selections. No complaints with 90 percent of my purchases and shipping is acceptable. Finding an online website that fits you for shopping is a challenge, however when you find it never let it go. AMG

I ordered some red, black and white knee boots from Akira about a week ago. I needed these boots for this. Saturday 1/6/24. Okay the order comes in a timely manner I was pleased with that. So I open the box and I loved my fur trench coat. I go to open the box for my boots and it was completely different boot in the wrong box. I was like how could this have happened. I immediately called Akira Customer Support number they wjhere closed of course because I live in CA and they are on CT time zone. The. Next day they were open New Years Eve I was happy to have. Gotten a live person. The lady was nice and she was apologetic about the situation. I had already emailed them the picture of the boot that they sent me and the box. The boots were still available online at the time when I had spoken to customer support. She told me she had to reach out to the fulfillment team so they could investigate why was the wrong boot put in the right box and maybe by the end of Sunday somebody would be getting back to me and that they would overnight me the right boot. I get an email that same day saying they are sorry they are completely sold out the boot and that they offer men 20% discount code and they will send me a return shipping label for the wrong boot that I have, Like really 20% that's nothing. I ordered this boot in a timely manner and they couldn't even say ooh we have this other boot nothing. I will never ever order anything from this website. The clothes are cute but that was some bull$#*!. This messed ups my whole outfit for Saturday. I am still mad.

I've ordered here twice, I like to give everything two chances, but for the prices you're paying, the quality is HORRIBLE, like shein if not worse quality, everything is thin and cheap. For the prices, you're better off shopping on Shein for 1/4 the cost...You'd think at some of the price points you'd be getting somewhat kind of quality.
Don't get me started on the inconsistent sizing, I am a medium/small, ordered all mediums, some were super loose and others were ungodly tight? I am so happy I got all this at a discount cause it's horrid. Blocking them and never shopping here again.

If you can visit the store locally then it would probably be an average to good experience. Shopping online however is terrible, their items are not true to size and they do very little help you once you order something too small. I bought my sister some heels for Christmas and all of her current ones are size 9, I checked myself to make sure. The shoes I received are not a 9 and they are extremely small and narrow. I asked support for an exchange to a bigger size and they don't offer exchanges for online orders and I would need to return them for a different size, wait for a refund and order again. I'll be returning them and buying from somewhere else. Stay away from this store, its absolute garbage.

This is coming from someone that's been burned so many times from falling for clothing sites that are gimmicks. I went in with little hope, and was shocked at the quality of the coat I purchased. It was remarkably similar to a coat I bought at Nieman Marcus for $800. I have no idea how on earth they get away with this at such little price ranges, but I am happy they do. I have only purchased, a coat, maxi dress and 3 pairs of sandals so far. Some of them $10 a piece and I LOVE them. Keep up the great work. If you are not choosing to shop here you are crazy!

I see the bad reviews and I take note. I have had nothing but good experience with the store. I called to check my fit, I knew the dress and shirt that I wanted. My salesperson was knowledgeable and steered me in the right direction. I got just what I ordered, but I understood and saw the product beforehand on others. They have very inexpensive clothing and accessories for small/thin people with limited funds and what you see is exactly what you get. You need to shop and ask questions. I love my dress-I also use as a tunic, and my mother of dragons turtleneck- only available at Akria!

I Placed an order on 7/31 /2023 to be delivered by UPS. The order was lost in transit, UPS has confirmed that the order is lost, Akira has tracked the package and re-confirmed that the package is lost. Instead of immediately returning my 138.00 dollars they are demanding that I complete a form WITH A THIRD PARTY to open an investigation and wait 20 days for a resolution, they will no even consider a refund nor replacing the item until the investigation is over for an order that they can confirm is LOST. The items purchased is for a cruise vacation in 5 days. The customer is extremely rude and to date has not uttered an apology. PLEASE BEWARE WHEN ORDERING FROM THIS CO, AND JUST KNOW IF YOUR PACKAGE IS LOST THEY WILL NOT DO THE RIGHT THING BY YOU AS A CUSTOMER.

I' ve made an online purchase few weeks ago and I sent them to my hotel in Miami where I was on holidays. I went to Akira's new store in Lincoln Road because of all the things I bought online I needed to change some items for sizes or make returns. The shopper did not allow me because they let you do it just in a period of 15 days from the moment you make the online transaction. An online purchase that I could open like 1 week later since the moment the online transaction was done! Is this ok? Why the store don't apply better policies in this cases? I have to take all the things back home with me. I usually invest a lot of money in this brand. Very disappointed.

I just spent over an hour trying to complete an online order and it will not complete the order! So frustrating. Really wanted the item but at this point I have no clue if I'm being charged for the 5 times I tried to enter it nor was I given any message of what any error may be. Ugh!

82nd street Castleton. I was *******@time i purchased a corset. Next day it was too Big & saggy. Next day With my receipt, Was told no exchange or refund. First time & last time i will never shop, spend a dime there! An the clothes are not high quality, cheap materials.

The way they pay their employees should be illegal! They give you a below minimum wage base pay($10) and then give you a 4% commission and word it as, if you work x amount of hours than it's really like you're being paid $22 per hour! This is what they're paying a MANAGER! They over work you and expect you to be there 30 minutes earlier than your scheduled shift in order to be considered on time! Their handbook literally says if you show up at the exact time you are scheduled late! The way this company is ran is absolutely insane! It's no way this is legal! You can wear almost anything no matter how revealing it may be! They expect you to run all around the store filling the dressing room up while they have a crew of staff just stand there and ring all day! It's definitely not an equal opportunity kind of atmosphere! Wouldn't advise at all..

Shopakira.com is awesome... Its a womens store based in Chicago (they have a men's line now) and they have the cutest clothes at really reasonable prices and free shipping on items over $75.00 also they give you 10% off every time you shop on the site. I love going into the store so if you are visiting Chicago look up Akira... they have several locations in the city. I wish we had one here. On second thought I am glad we don't have one in Ohio I get to look cute and no one can get my peices LOL... Check them out... shopakira.com They are the BOMB!. Com

As soon as i placed my order I didn't receive a confirmation email, i called & emailed and when i did it said the same thing. Their mall box is full & too wait. Never got the dress. They took my 60 dollars.

While the store maybe great, the online shopping experience is AWEFUL. The clothing is way different and many styles are not true to size. I received a defective item. Was able to return it but they still deduct shipping. That is very poor business practices. When you ask to speak to a supervisor they can not transfer and ask to send email. Well they don't return calls. Never will I order from them again.

Honestly had one of the best shopping experiences ever when I came to this Akira recently. Triston literally was the best help I could've ever asked for. I told him exactly what I needed, and he delivered just that AND more! He seriously took his time helping me find an entire outfit for a wedding, literally left no details out. He was such a great help and made my shopping experience seriously so enjoyable. Thank you so much Triston, you seriously are incredible!