Sent boots that are defective and unwearable. They won't do anything about them. Stole my money. Won't exchange for a wearable pair.

Lately Akira has been a joke. I've made multiple purchases of items that showed as in stock, only to have my purchased refunded a week later. In most cases it's been items from a set (top and pants). It would be nice if they would give me the option to cancel the entire order. I don't need one of two items, nor do I need one of them in another size. Do better Akira.

Such bad service, bought one item that was too large and they would not let me exchange the item for the correct size! I've never heard of anything like it. Will never order again unless I know for sure the size I wear. And there's no way to really know because everything fits differently. Now I'm stuck with items I can't even fit. This company has absolutely no consideration for customers and does not care about anything but money. They just lost a customer. The rewards program is also a scam.

I've ordered here twice, I like to give everything two chances, but for the prices you're paying, the quality is HORRIBLE, like shein if not worse quality, everything is thin and cheap. For the prices, you're better off shopping on Shein for 1/4 the cost...You'd think at some of the price points you'd be getting somewhat kind of quality.
Don't get me started on the inconsistent sizing, I am a medium/small, ordered all mediums, some were super loose and others were ungodly tight? I am so happy I got all this at a discount cause it's horrid. Blocking them and never shopping here again.

My gut tells me that every 5 star review on here is sponsored by Akira. There are too many reviews describing experiences of never receiving goods and probably having to contact your credit card company to reverse the charge. Buyer beware, some things are too good to be true!

A customer of almost 2 years.
This is my go to when I have any type of upcoming event and, when I want to dress differently than everyone else. I have never had a problem with delivery. Sizing however, yes but maybe 4 times. It was my size but the cut was not. Can't always get it right so I don't blame them. Good thing is, I only paid 5 to 10 for the items. Regarding shipping, if you spend 60 before taxes, it's free! The only time I've contacted customer service were to check on my reward points. That wasn't an issue either. I give Akira and overall 9/10. I love this company and how they stay ahead of the fashion trends and you will NOT see any of these items on Fashion Nova. Happy Shopping

These are the real reviews from Akira customers. They have the worse customer service in America. I traveled to another state to return a jacket and just get the right size. They would not let me. The customer service on the phone was just as horrible. Warning do not shop online cause if it doesn't fit you can't do anything about it and if you go to the store your going to be charged more. They will not work with you buy any means. Do not shop here please I'm warning you. Me and all my friends have stopped.

I ordered a coat from Akira in January however I got it shipped to their Hyde Park Location I picked it up on 3.25.2024 mind you the rep said i could pick it up and return it back now their saying I can't because it's past 30 days so never mind the coats material is bs and it sheds its brand new not worn tags attached but I can't return it and not even get a gift card or store credit so I'm out of $120 for a horrible quality of a coat I'll never ship their again

Don't online shop at this place. I have had the worst experience. I placed an order on November 8th and never received it. It's showing as still being shipped for two weeks now with no movement. The customer is terrible.

When placing an order they do not tell you that returns must be done via mail if you want a full refund. I brought the shoes back to the store & a very unfriendly sales person told me I could only get store credit. I went out of my way to go to the store & not even a smile, hello, sorry for the inconvenience. Their sizing is so off. I ordered my usual size 7 shoe and both feet could have fit in there. Before placing order it was offering me a 20% discount but when I went to check out it wouldn't take it. They sent me a 20% off my next order. There will never, ever be a next order. Corporate take note, your sales people are representing you, and not well. Garden State Plaza 10/2/23 11:30am.

I received a text advising me of a VIP sale this weekend…50% off with the discount code FLASH, Ive tried numerous times and the response is that the code is not valid. I like Akira however their website is very difficult to navigate. I have no idea which items qualify for the discount. There are times i just give up becsuse you can spend hours searching and it seems as if you can never reach the end and then when you do the discount codes do not work. Last month I was in Chicago and i decided to visit the store…another awful experience. I had to spend time searching the website to check and see if the prices were cheaper on line. If they were they would honor the price, however they offer better discounts on line. I would not recommend anyone shop at the actual store. Actually, im almost at the point of giving up shopping online.

I bought a coat and the coat was to small. I was trying to return it and use their return slip but could not print it out. Emailed them they sent it to me by email but still could not download it. If you call them your on the phone for hours and still don't get anyone. Then you leave your number so you can get a call back and they still never get a call back. When you email them they say they are sorry but they have a high volume of phone calls. I sent the coat back on the 1st they received it on the 6th but they still have not returned the money or gotten back intouch with me. I will never buy off line again.

I purchases a dress for a friend's wedding. I wore the dress once and it ripped without 20mins of wearing it (it was chainmail) so, it was the structure of the dress.

Was told I would get a 20% off code...

TRUST ALL THE REVIEWS. This place is a total scam. I would suggest using credit cards or PayPal if you want to buy stuff (they have fraud protection so there's a good chance to claim back your money). But overall, dont buy from this business.

I am an a customer based in the UK and contact Akira The couture to place an order for an upcoming event. I contact them nearly three weeks before the event and also asked them to confirm whether my order could be delivered before the event date ( 7th October). Suji, who seems to be the order said Yes. That she will be able to meet this requirement and shared her personal bank details ( not the business one) for me to transfer the money. My order has still not been delivered. The customer service is very poor. I asked for a refund as the order had not reached in time and they have simply ignore my ignore and keep replying that the order will reach. They have not shared any tracking details. They have simply just taken my money and not provided any goods.

This is my go to company when I have any type of upcoming event and I want to be dressed differently than everyone else. I have never had a problem with delivery or sizing. I always pay for 2 day shipping tracking is updated regularly and always receive items on time. I have never had to contact customer service so I cannot personally speak to that. Overall 10/10 I love this company and how they stay ahead of the fashion curve you will NOT see any of these items on Fashion Nova.

I had high hopes when I discovered AKIRA as a place to shop, but unfortunately, my experience turned out to be quite risky. The fact that they rely on UPS for shipping in Hodgkins, Illinois (you can check the Google reviews) is a major concern. It seems that they are almost guaranteed to mishandle or even "lose" your packages.

What's even more disheartening is AKIRA's lack of willingness to assist and their robotic, scripted responses. As someone who values good customer service, I couldn't help but feel let down. It's essential for businesses to go above and beyond to address customer concerns and provide a satisfactory user experience. AKIRA needs to reconsider their partnership with UPS and implement better customer service policies to meet customers' expectations.

Customer Service is horrible. Clothes are cheap looking, nothing like the pictures. They will not respond to any legitimate concerns from customers. They will lose your order and then cut off communication, because they don't know how to help you. Scammers. They should be shut down.

I ordered a top online and it never arrived. The tracking info said that it had been delivered, but I was home all day that day, and we received no packages. When I tried to contact customer service I was put on hold for an extended period of time and hung up on more than once. I tried emailing on multiple occasions, no response. I used the chat feature and the representatives were wildly unhelpful. I had to start a new chat multiple times due to the representatives ending the chat before my questions had been answered. I was told I'd receive an email with a form to fill out regarding a refund, and I never received it. Each of the representatives ended the chat before my questions were answered, and eventually they turned off their phone line and chat. This company is 110% a scam. DO NOT ORDER FROM HERE.