I contacted Akira via phone and email a week ago from today. I received an email that they will be looking to resolve my issue and someone from their staff will be contacting me. I have yet to receive a call but they were quick to take my money. I am a young single mother and I can not afford to have a bad experience in a clothing store that refuses to refund my money or return my call. They haven't even returned an email since they lied about someone contacting me. The manager of the Oakbrook location failed to communicate the return and refund policy to me. I feel I should be refunded my money because of negligence. The integrity of this company is awful and it comes off as snobbish. I will no longer shop in a store that forces customers to spend their hard-earned money. If I am forced to spend my money, and the issue is not resolved this will be the last dime I spend in a rude customer service merchant.

Terrible clothes and terrible service. Do not buy anything from this website. I wore my pants once and they ripped and no refund... just 20% off voucher.

I received my package today from Akira. I paid for 2 day shipping BUT I gave a specific date I needed the order by and it arrived before time so I am very satisfied. The quality is great and my outfit is bomb. Thanks Akira

My heel broke while I was crossing the street smh I paid over $100, customer service basically said oh well too bad and then they deleted my account and wishlist claiming it was a "sudden data leak". Do not recommend to my worst enemy. :|

I purchased some items for a Bachlorette party, paid $20 for next day delivery and it took 6 days. I was watching the tracking and notified the seller that is was not going to arrive in time and therefore I wouldn't need the items and would like to return. They continued to fight me on this even after I provided them with proof. Their customer service is the worst! Neglecting to admit that next day delivery took 6 days and wouldn't respond back about me just returning everything. Finally had to contact my credit card to dispute the charge. Will never be ordering from them again. If zero stars were an option I would definitely give them -1

If SHADY BUSINESS is your forte, do ya thing. Recently Akira have been getting my orders wrong but after noticing a pattern, I e realized it's just corporate theft. Akira Will miscount inventory, allow you to purchase items they KNOW aren't in stock and ship you the wrong size, pretending it was a mistake, so they keep the money for the item and you're forced to pay shipping that cost more than the item. It's a small scam. This is the fourth time, I ordered an 8.5 shoe and received a 6 or 7 because that was all that was left in stock. The store changed my order and pretended it was my mistake. This has happened too many times to be a coincidence. This company is unethical, untrustworthy and insensitive to its customers.

I called customer service for 2 days no one responded nor did they call back the second day I was on hold for an hour the first day the same no one didn't call back and the ppl in the store is really supa nice, but that number you call *******871 is horrible, for that much money they charge ppl everyone should be jumping to answer these calls.

I purchased two pair of birkenstocks from the company both were on sale. Even though they were the same size one pair fit differently. I tried to return the pair that didn't fit and they told me since the items were discounted before checking out they were final sale, and could not be returned for any reason. The thing that I find funny is that other items final sale actually stated they were final sale which the shoes I purchased did not state they were final sale. They only had the sale price listed ( I never purchase final sale items). Just be careful when purchasing from this company.

They have the worst customer service ever, 1st they shipped my order to my old address ( not to mention that is not address that I provide on my order) I have called and emailed numbers of times in regards to this issue but no respond, their wait time To talk to alive agent is a joke I waited about 3 hrs to talk to someone and no one ever picked up it just kept saying you are this person in line and never got to me, no respond on email, I will never order nor recommend to order from them. I have tried yo called again in the last 4 hrs and every time I called it said you are #25 do they even take these calls or do they even have customer service dept

First time trying to order from this company and was promised %10 off for becoming a first time member. Never got the 10% discount but ordered it anyway. Called customer service and the girl was rude and unprofessional.Explained my issue and she said to send her proof of sign up so I did. She then canceled my order. This company is horrible! When I emailed them and got no response, called and just another rude service person that couldn't do anything for me.

So, usually i see the good in bad things but i just can't ignore the fact that i am pissed. So first of all, the shipping. FANTASTIC recieved on the due date as printed. Here's the gag tho. As soon as i slipped my leg in the pants (that fit perfectly) the button flew off and the middle of the pants ripped. I also ordered a swim suit that looks NOTHING like online. My order was $90 and i will not be wearing a thing from here. So pissed. This was all for a trip.

I placed an order on November 29th and have received no confirmation that it has even been shipped. I confirmed with my credit card company they have taken the payment. I have tried calling customer service several times and cannot get through. I have emailed numerous times with no response and even tried their online chat with no response. I think the company is a scam and have just taken my money without sending the order. Terrible!

Akira the CLOTHING STORE is AMAZING. I made sure to buy clothes with reviews and I was not sorry. I ordered my clothes after Christmas and they came in the following week. No issues. The clothes were exactly as pictured. Getting a hold of them via email is rough and I did wait on the phone but the item they couldn't locate they did. And I got the last poncho. I got through to an agent in under 20 minutes even with the holidays from the east coast. Can't complain.

My daughter bought 1 jewelry item while the buy one get 50% off was going on. I went back with her within 24 hours to buy the other item (so I wasn't asking for money back-I was going to spend more money in the store). And the lady said sorry she should have done that yesterday! I quietly told my two daughters to put the $300.00 worth of clothing back because I do not do business in stores like that!
Their receipt says one thing about returns and exchanges THEN the workers stamp a red "final sale" on the receipt! Yikes! Who is watching over this business?
My girls were mad I said I wouldn't buy clothing from their. I told them, sorry place like that will be shut down in about 2 years!

I've been shopping through this site for years now. I don't buy a ton of clothes but I do allow myself a splurge maybe once or twice a year if I can afford it, and I pretty much always get my stuff from here. They have some pretty good sales and I utilize their coupon offers because a lot of the clothing is a little expensive for my wallet.
I do tend to buy a lot at one time and if anything doesn't fit or isn't to my liking their return policy is quick and easy. Clothing generally arrives within a few days of my order which I LOVE, and unless it's marked final purchase they are willing to accept returns no questions asked. Customer service is based in the US and in my experience they have always been polite and super helpful. A few times I've missed the return window and I've been able to resell items, sometimes for more than I paid (thank you coupons!) on Poshmark so I love that.

Everything I've ever purchased from them has been excellent quality, and when I say quality I mean real rhinestones instead of just printed gems on fabric, real embroidery instead of just printed embroidery, etc, things you don't get that much any more, at least not without a designer label attached. Not to mention they don't fall apart after one or two wears so I'm willing to spend a little more just for the consistent quality. There are pieces I bought 3 or 4 years ago that I still wear on a regular basis. When it comes to online retailers this is one I highly recommend. Also, they offer some really striking and unique statement pieces that you can't find elsewhere without paying an arm and a leg for them. Again, keep an eye out for the discount codes, when they have their 50% off sales I'm stocking tf up. I'm not a fan of buying cheap fast fashion just to wear once, and everything I've gotten here has really held up to the test of time.
I legit love this company, they have really done right by me. I'm almost 40 years old and they keep me feeling fresh and fashionable without breaking the bank or looking cheap. 10/10 highly recommend.

I contacted the postal service and was told this company Akira has a history of creating duplicate tracking numbers that belong to a previous order. I called her on Saturday but they were closed. She said since I waited more than hours to contact them she couldn't issue a refund. How can I contact you when you were close? I think this company is running a scam She said the duplicate tracking number would update, I asked when. She just told lie after lie

I ordered two coats on sale that came in too damn small when I called customer service the girl was so Rude saying they don't exchange final sale items so you get my damn money and I'm out of a item Akira you need to change your policy or prepare to start closing stores your days in business are numbered!