Ty M.

If you can visit the store locally then it would probably be an average to good experience. Shopping online however is terrible, their items are not true to size and they do very little help you once you order something too small. I bought my sister some heels for Christmas and all of her current ones are size 9, I checked myself to make sure. The shoes I received are not a 9 and they are extremely small and narrow. I asked support for an exchange to a bigger size and they don't offer exchanges for online orders and I would need to return them for a different size, wait for a refund and order again. I'll be returning them and buying from somewhere else. Stay away from this store, its absolute garbage.

I dont use their site to watch anime due to how much they change and censor it but buying figures and other merchandise has been pretty nice. They have the best prices out of any of the other American stores and their customers service is quick to help with any issues. They are also really friendly and professional.

I have bought a few figures from them and spent a fair share of money. Their prices are pretty decent event though figures aren't eligible for coupons or free shipping. Their packaging is pretty good also. The issue that they have is their customer support. I need to contact them because I decided to buy an imperfect figure that was stated to be in perfect condition and only the box was damaged. When I received it, one of the twintails was broken off from the hair. This is when I found that their customer service is God awful and it makes me not want to use their site ever again to buy figures. It is extremely miss managed and they representative that I spoke with sounds like she doesn't even care. I was also lied to by one of their agents and I still haven't been able to return the figure and get a refund. The agent will not respond to my emails and when I call I am told that they will get to it whenever.