RoseWholesaleReviews 3,303

Ordered a shirt July 28. On August 16 received a message that read:

We are sorry to let you know that we cannot ship it at this time
Remain items
Sku*quantity: ******* * 1, Solid Color Lace Spliced Hollow Out Blouse
In order to resolve this issue, we would like to offer you the following option:
Option 1 Refund the unavailable item to your Rosewholesale wallet (store credit)
We will refund the unavailable item price and exceptionally reward you with extra points (e.g. If your item is 1usd = 5 points, 3usd=3*5 points => get 15 points etc).
You can use both your wallet and points to purchase your future products.
For more information about your wallet click here: http://user.rosewholesale.com/m-users-a-wallet.htm
For more information about points click here: http://user.rosewholesale.com/m-users-a-points_record.htm
Option 2 Exchange for product(s) of equivalent value.
In this case, please kindly give us the product link (url) you would like to order instead. Please indicate the size/color too if applicable.
Please reply us within 5 business days. After this time frame, we could refund the the Balance to your Wallet.
Thank you for your understanding and collaboration.
Best Regards

Support Center

Rosewholesale Customer Service

I wrote a long review of the company and clothing I received from this Internet business. I was not happy at all with any of the clothing I received. However the customer service rep Madelyn did he best and managed to give me a complete refund which will show on my card in 7-14 days. I am still out the $25.68 COD I had to pay at my door but I feel satisfied with the outcome. Still I will never order from Rosegal wholesale ever again.

I WILL HAVE TO HAVE MY $#*!ING HEAD EXAMINED IF I EVER ORDER ANOTHER ITEM FROM YOU AGAIN. YOU ARE LIARS AND CHEATS AND MY REFUNDS THOUGH PROMISED WERE NEVER RENDERED. I PROMISE I WILL WRITE TO EVERY WEB SITE ABOUT YOUR FRAUDULENT PRODUCTS AND COMPLETE LACK OF TRUTH. I JUST RECEIVED TWO SHIRTS SIZED 2XX THAT FIT LIKE A SMALL BOY'S SMALL SHIRT. ARE YOU PEOPLE OUT OF YOUR $#*!ING MINDS? I WANT A REFUND IMMEDIATELY. I HAVE ALREADY RECEIVED AND PAID FOR SIX SHIRTS THAT I WILL THROW IN THE GARBAGE BECAUSE THEY ARE OF NO USE TO ME. HOW HAVE YOU STAYED IN BUSINESS THIS LONG WITHOUT GETTING SHUT DOWN? GUESS THAT'S THE ADVANTAGE OF BEING IN CHINA; NOONE GIVES A $#*! THERE. BUT I PROMISE YOU I WILL SPEND THE REST OF MY LIFE EXPOSING YOU AS FRAUDS AND CHEATS.

I ordered 3 shirts on May 23,2016 and I have not received anything. The tracking number worked for a couple of days, then nothing. The only thing that showed me ordering anything was that they received payment for the shirts that I have not received. After placing my order I saw reviews stating they were slow, but come on, this is ridiculous. They were not slow on getting their money.
I posted the above on June 23,2016 they were quick to respond assuring me that I would receive my order shortly. They would be sending it by another carrier. It is now August 7,2016 and I have not received my order. I will be very vocal to many people who have considered your site. I work hard for my money and I think it is a shame that sites like this take the money and could care less about customer service.

So I ordered the 2 of August. I paid for a tracking number which is very very very important, and I also didn't pay for the expedited shipping which they do offer so my entire order came yesterday which was the 18 of August. And I must say I'm very impressed with my purchases so much so that I have already ordered again, but if you order be sure to get the insurance, and tracking number both of which you have to pay for but it is only like 3 dollars I believe, this is the follow up to my post on the 7

Rose Wholesale is a vendor located in China, and nowhere on their site is this mentioned. In fact, I was totally unable to find any indication that this international seller is seedy and shady UNTIL I got an odd and strange request from them this morning. I made a purchase, and they then asked me for photo identification. No way am I going to upload this stuff to the internet! In all my years ordering online through US websites and international markets like Amazon, I have NEVER had this problem. Rose Wholesale's Customer Service is ABSOLUTELY atrocious. The representative with whom I spoke about cancelling my order was completely clueless and not very proficient in English. Then I had to call my credit card company to make sure the refund actually went through. And it hasn't been posted yet. I have filed a claim with my company to make sure that they know just how shady Rose Wholesale is as a vendor and company. I knew the prices were too good to be true when I saw them. In any case, STAY AWAY from this vendor. They are unreliable and seedy at best

I knew I was taking a small gamble when I purchased this item, given it was so cheap and from some random company than no doubt operates out of a garage in some industrial block in China somewhere, but with hope in my heart, I spent good money on what I believed to be a fair chance I'd receive my t-shirt.
This was over a month ago. One week after my order, I received an email confirming my purchase with an order number, and a tracking number. A week after that, the tracking number became active, and I was able to track my parcel.
One more week passes, and lo and behold - the tracking number no longer registers with the courier in question! I checked multiple times, I hadn't 'copy and pasted' it incorrectly into the tracking window. It had disappeared!
Needless to say, I've been messed around and have given up all hope of ever seeing my t-shirt, or the money replacing what I wasted on it. And it's despairing to see ALL THE OTHER PEOPLE who have been messed around, too. What kind of criminal outfit are you running, here? Scam, scam, scam.